A system to be utilized with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format comprising: a plurality of call distributors for routing calls based upon availability wherein said plurality of call distributors are located at different geographic locations, said plurality of call distributors receiving called terminal digital data (DNIS) signals automatically provided by said telephone facility to identify said select operating format from a plurality of distinct operating formats and automatically receiving caller telephone number data from said telephone facility; an operator terminal for use by a person to communicate through the telephone facility; interface switching means connected to said plurality of call distributors and said operator terminal for receiving incoming calls routed by said call distributors; computer means coupled to said interface switching means for connecting an incoming call by a caller to said operator terminal based on a condition, said caller telephone number data being stored in said memory such that said computer means in accordance with said select operating format is capable of accessing said customer data on a selected customer which has a telephone number corresponding to said caller telephone number data automatically provided from said telephone facility, said computer means visually displaying said customer data on a selected customer and said operator terminal capable of providing data entries to said memory; and said customer data on a selected customer contained in memory is updated by incorporating said data entries into said customer data. view more

A control system according to claim 18, wherein the data relating to certain individual callers includes calling number identification data for certain individual callers automatically provided by the communication facility.

A system to be utilized with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format comprising: a plurality of call distributors for routing calls wherein said plurality of call distributor are located at different geographic locations; an operator terminal for use by a person to communicate through the telephone facility; a plurality of interface switching structures located at different geographic locations and connected to the plurality of call distributors and the operator terminal for receiving incoming calls routed by said plurality of call distributors based on call allocation routing data and for receiving called terminal digital date (DNIS) signals automatically provided by the telephone facility to identify the select operating format from a plurality of operating formats; and processing means connected to the plurality of interface switching structures for receiving customer number data entered by a caller and for storing the customer number data in a central memory accessed by said plurality of interface switching structures and based on a condition coupling an incoming call to the operator terminal, the processing means visually displaying the customer number data, the operator terminal providing other data entries to the central memory to update data relating to the caller. view more

A system according to claim 21, wherein said plurality of interface switching structures receive and store calling number identification signals automatically provided by said telephone facility.

A system according to claim 33, wherein said calling number identification signals control at least in part processing of said customer number data entered by said caller.

A telephone call processing system according to claim 28, wherein said means for concurrently processing processes data provided by callers to update a databank relating to said callers.

A telephone call processing system according to claim 28, wherein at least select digits of caller telephone numbers are automatically provided by digital signals from the telephonic communication facility.

A process according to claim 56, wherein the identification signals relating to the callers comprise a number entered by each of the callers to determine if that caller is eligible to participate.

A process for interfacing, through a telephone-communication facility, (1) callers who are at a multitude of remote terminals for voice-digital communication with (2) a system for prompting the callers with caller cues, said process comprising the steps of: receiving identification signals at a receiving unit of the system, the identification signals indicating telephone numbers of the multitude of remote terminals, the identification signals being automatically provided by the telephone-communication facility; testing, to determine whether to qualify the callers for voice-digital communication with the system, the identification signals that indicate the telephone numbers; utilizing, for qualified callers, the identification signals that indicate the telephone numbers to avoid prompting certain callers with a certain previously provided cue or cues; and providing to the qualified callers at least one other caller cue. view more

A system according to claim 115, wherein said individual callers provide caller credit card number data as said other data.

An analysis control system according to claim 183, further comprising: transfer structure for transferring a call from an individual caller to an attended terminal which displays data obtained from a data bank accessed by said calling number identification data. view more

An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals comprises a telephonic instrument including voice communication device and digital input device in the form of an array of alphabetic numeric buttons for providing data and wherein said communication facility has a capability to automatically provide terminal digital data, indicating a calling number, said analysis control system comprising: interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication and including means to provide caller data signals representative of data relating to said individual callers developed by said remote terminals and said terminal digital data; analysis structure for processing said caller data signals; structure for controlling said analysis structure in accordance with said terminal digital data; and qualification structure to test said caller data signals specifying a consumable participation key as provided from at least one of said remote terminals. view more

A method for controlling voice or data or both types of communications for use with a communication facility including remote terminals for individual callers, wherein said remote terminals include a digital input device for providing digital responsive signals, said method comprising the steps of: receiving caller number identification signals indicative of at least a portion of a caller's number from said communication facility; cuing select ones of said remote terminals to prompt selective actuation by an individual caller of said digital input device to provide responsive signals; selectively identifying said responsive signals from said select ones of said remote terminals as digital data signals or digital control signals, wherein certain of said responsive signals can serve as digital data signals, digital control signals, or both, said responsive signals including signals indicative of a customer identification number for the individual caller that may be utilized to access a file for said individual caller; testing at least a portion of said customer identification number for approval; recording said caller number identification signals from said communication facility as additional data for said individual caller; transferring a call from said individual caller to an attended terminal and displaying at least a portion of data stored in said file to an operator at said attended terminal under control of said responsive signals indicative of said customer identification number and displaying at least a portion of the customer identification number wherein the operator at said attended terminal is capable of entering data to facilitate completion of the call from said individual caller; and generating computer acknowledgement numbers to identify the transaction for the system and individual callers and providing said computer acknowledgement numbers to the individual callers. view more

A method according to claim 34, wherein said, caller identification data provided by said individual caller includes customer number data.

A method according to claim 34, wherein the data displayed includes caller telephone number data.

A method according to claim 51 wherein additional data relating to the call is order data.

A method for controlling voice-data communications for use with a communication facility including remote terminals for individual callers, wherein said remote terminals include a digital input device for providing digital responsive signals, said method comprising the steps of: cuing select ones of said remote terminals via a voice generator to prompt selective actuation by callers of said digital input device to provide responsive signals; receiving said responsive signals including signals indicative of a customer identification number for an individual caller that may be utilized to access a file for said individual caller or receiving said responsive signals including signals indicative of other data; testing at least a portion of said customer identification number for approval; processing the other data for the individual caller utilizing multiple comparative operations; confirming with said individual caller, via the voice generator, certain of said data stored in said file for said individual caller; and transferring a call from said individual caller to an attended terminal and displaying at least a portion of data stored in said file at said attended terminal under control of said responsive signals indicative of said customer identification number wherein said attended terminal has a capability for data to be entered to facilitate completion of the call from said individual caller. view more

A method according to claim 61 wherein at least part of the data stored in the file is caller address data.