An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data and wherein said communication facility has a capability to provide terminal digital data, for example, indicating a calling number, said analysis control system comprising: interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication and including means to provide caller data signals representative of data relating to said individual callers developed by said remote terminals and said terminal digital data; analysis structure for processing said caller data signals; structure for controlling said analysis structure in accordance with said terminal digital data; and qualification structure to test caller data signals specifying a consumable participation key as provided from at least one of said remote terminals. view more

A system to be utilized with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format comprising: a plurality of call distributors for routing calls based upon availability wherein said plurality of call distributors are located at different geographic locations, said plurality of call distributors receiving called terminal digital data (DNIS) signals automatically provided by said telephone facility to identify said select operating format from a plurality of distinct operating formats and automatically receiving caller telephone number data from said telephone facility; an operator terminal for use by a person to communicate through the telephone facility; interface switching means connected to said plurality of call distributors and said operator terminal for receiving incoming calls routed by said call distributors; computer means coupled to said interface switching means for connecting an incoming call by a caller to said operator terminal based on a condition, said caller telephone number data being stored in said memory such that said computer means in accordance with said select operating format is capable of accessing said customer data on a selected customer which has a telephone number corresponding to said caller telephone number data automatically provided from said telephone facility, said computer means visually displaying said customer data on a selected customer and said operator terminal capable of providing data entries to said memory; and said customer data on a selected customer contained in memory is updated by incorporating said data entries into said customer data. view more

A control system according to claim 18, wherein the data relating to certain individual callers includes calling number identification data for certain individual callers automatically provided by the communication facility.

A system to be utilized with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format comprising: a plurality of call distributors for routing calls wherein said plurality of call distributor are located at different geographic locations; an operator terminal for use by a person to communicate through the telephone facility; a plurality of interface switching structures located at different geographic locations and connected to the plurality of call distributors and the operator terminal for receiving incoming calls routed by said plurality of call distributors based on call allocation routing data and for receiving called terminal digital date (DNIS) signals automatically provided by the telephone facility to identify the select operating format from a plurality of operating formats; and processing means connected to the plurality of interface switching structures for receiving customer number data entered by a caller and for storing the customer number data in a central memory accessed by said plurality of interface switching structures and based on a condition coupling an incoming call to the operator terminal, the processing means visually displaying the customer number data, the operator terminal providing other data entries to the central memory to update data relating to the caller. view more

A system according to claim 21, wherein said plurality of interface switching structures receive and store calling number identification signals automatically provided by said telephone facility.

A system according to claim 33, wherein said calling number identification signals control at least in part processing of said customer number data entered by said caller.

A system to be utilized with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format comprising: means for receiving called terminal digital data (DNIS) signals automatically provided by the telephone facility to identify the select operating format from a plurality of distinct operating formats; an operator terminal for use by a person to communicate through the telephone facility; interface switching means connected to the receiving means and the operator terminal for receiving incoming calls; and processing means connected to the interface switching means for receiving customer number data entered by a caller and for storing the customer number data in a memory and based on a condition coupling an incoming call to the operator terminal, the processing means visually displaying the customer number data, the operator terminal providing other data entries to the memory to update data relating to the caller. view more

A process according to claim 1 wherein said step of receiving associated telephone number signals includes receiving data represented by number identification signals provided automatically by said communication facility to indicate called or calling numbers. view more

A telephone call processing system according to claim 28, wherein said means for concurrently processing processes data provided by callers to update a databank relating to said callers.

A telephone call processing system according to claim 28, wherein at least select digits of caller telephone numbers are automatically provided by digital signals from the telephonic communication facility.

A process according to claim 56, wherein the identification signals relating to the callers comprise a number entered by each of the callers to determine if that caller is eligible to participate.

A process for interfacing, through a telephone-communication facility, (1) callers who are at a multitude of remote terminals for voice-digital communication with (2) a system for prompting the callers with caller cues, said process comprising the steps of: receiving identification signals at a receiving unit of the system, the identification signals indicating telephone numbers of the multitude of remote terminals, the identification signals being automatically provided by the telephone-communication facility; testing, to determine whether to qualify the callers for voice-digital communication with the system, the identification signals that indicate the telephone numbers; utilizing, for qualified callers, the identification signals that indicate the telephone numbers to avoid prompting certain callers with a certain previously provided cue or cues; and providing to the qualified callers at least one other caller cue. view more

A method for use with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format and under control of a computer associated with the memory, comprising the steps of:</claim-text> ving incoming calls from callers; receiving called terminal digital data (DNIS) signals associated with an incoming call automatically provided by the telephone facility to identify the select operating format from a plurality of distinct operating formats; providing an operator terminal for use by a person to enable a caller to communicate via the operator through the telephone facility; and receiving customer number data entered by a caller and storing the customer number data in a memory and further based on a condition coupling an incoming call to the operator terminal; visually displaying the customer number data at the operator terminal; and updating data relating to the caller in the memory by incorporating other data entries provided at the operator terminal. view more

A method according to claim 13, further comprising the step of:</claim-text> under control of the select operating format, developing computer generated number data for at least certain of the customers.

A method according to claim 14, further comprising the step of:</claim-text> receiving caller telephone number data automatically provided by the telephone facility for each customer and utilizing said caller telephone number data to control certain tions of the select operating format. view more

A method according to claim 13, further comprising the step of:</claim-text> further testing the customer number data for at least certain callers to determine if the customer number data is of record.

A method to be utilized with a telephone facility for on-line handling of caller data contained in a memory in accordance with a select operating format and under control of a computer associated with the memory, comprising the steps of:</claim-text> ving incoming calls from callers; receiving caller telephone number data automatically provided by the telephone facility; testing the caller telephone number data against negative file data in accordance with a negative test to limit access to at least a portion of the select operating format by the callers; receiving caller identification data entered by the callers; testing the caller identification data against a file of stored caller identification data in accordance with a positive test; providing an operator terminal for use by a person to facilitate caller communication via the person through the telephone facility; connecting an incoming call by a caller to said operator terminal under control of the computer based on a condition where the caller does not satisfy the positive test against stored caller identification data, said computer visually displaying said identification data on a selected caller and said operator terminal capable of providing data entries to said memory; and updating said caller data on a selected caller contained in the memory by incorporating said data entries into said caller data. view more

A method for use with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format and under control of a computer associated with the memory, comprising the steps of:</claim-text> ving incoming calls from callers; providing an operator terminal for use by a person to enable a caller to communicate via the operator through the telephone facility; receiving customer number data entered by a caller in addition to one other form of identification for the caller and storing at least the customer number data in a memory and further based on a condition coupling an incoming call to the operator terminal; visually displaying at least a portion of the customer number data at the operator terminal; and updating data relating to the caller in the memory by incorporating other data entries provided at the operator terminal. view more

A method according to claim 98, further comprising the step of:</claim-text> selectively providing different cues in accordance with said select operating format to customers based on customer identification data.

A method according to claim 86, further comprising the step of:</claim-text> further testing the customer number data for at least certain callers to determine if the customer number data is of record.

A method according to claim 111, wherein the limit on use imposed on at least callers specifies a predetermined number of uses.

A method according to claim 111, further comprising the step of:</claim-text> selectively providing different cues in accordance with said select operating format to at least certain callers to prompt responses based on customer identification data.

An interface control system for use with, (1) a communication facility including remote terminals for individual callers to make calls, wherein said remote terminals comprise a telephone capability including voice communication means and some of said remote terminals comprise digital input means for providing data, (2) a multiple port, multiple format processor for concurrently processing data from a substantial number of callers in any one of a plurality of formats, said communication facility automatically providing call data signals, as to indicate called data (DNIS), to select a specific format from said plurality of formats, and (3) a plurality of live operator attended terminals, for a plurality of formats, said interface control system comprising: call data means for receiving call data signals from said communication facility for a calling remote terminal indicative of calling number identification signals automatically provided by said communication facility and call data signals to indicate called data (DNIS) to select a specific format from said plurality of formats; interface means for providing automated voice messages relating to said specific format to certain of said individual callers, wherein said certain of said individual callers digitally enter data, including at least caller information data, through said digital input means; means for directly forwarding, under control of said specific format, a call coupled to said interface means from any one of said remote terminals to one of said plurality of live operator attended terminals for inputting of caller identification data and caller information data when said remote terminals do not have capability to digitally provide data; qualification means coupled to said live operator attended terminals for controlling access by at least certain of said callers to at least a portion of said system, said qualification being based at least in part on caller identification data entered through said digital input means by at least certain of said callers having digital input means and at said live operator attended terminal when said remote terminals do not have capability to digitally provide data, means for processing coupled to said live operator attended terminals for processing caller information data entered by an operator at said live operator attended terminal; and means for storing coupled to said interface means and said processing means for storing certain select data from said caller information data entered by said operator and data entered digitally by said individual callers to update records on said individual callers. view more

An interface control system according to claim 1, wherein said call data signals automatically provided from said communication facility for a calling remote terminal indicative of calling number identification signals are used to access a positive file of data with respect to said individual callers stored in said means for storing. view more

An interface control system according to claim 1, wherein said call data signals automatically provided from said communication facility for a calling remote terminal indicative of calling number identification signals are used to access a negative file to test for prohibited use status with respect to individual callers. view more

An interface control system according to claim 68, wherein said qualification means controls access at least in part based upon said call data signals.

An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means, and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising: an interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication, and including means to receive answer data signals provided by said individual callers from said remote terminals wherein said communication facility automatically provides called number identification data signals indicating a called number (DNIS) dialed by an individual caller and said called number is one of a plurality of called numbers; voice generator structure coupled through said interface structure for actuating said remote terminals as to provide vocal operating instructions to said individual callers; record structure including memory and control means for storing answer data signals and for receiving identification data signals for specific of said individual callers, said record structure further including means for receiving additional identification data signals on-line for said specific of said individual callers and for storing said additional identification data signals in said record structure for subsequent identification of said individual callers; means for processing at least certain of said answer data signals relating to select ones of said individual callers; and qualification structure for verifying said identification data signals for specific of said individual callers against a file of stored identification data. view more

An analysis control system according to claim 96, wherein said identification data signals comprise caller customer number data.

An analysis control system according to claim 98, wherein said additional identification data signals comprise at least one of caller PIN number data, caller initials data, social security number data, or caller telephone number data.

A process for controlling operations of an interface with a telephone communication system according to claim 181, where said key numbers are included in packaging of products.

A system according to claim 115, wherein said individual callers provide caller credit card number data as said other data.

An analysis control system according to claim 183, further comprising: transfer structure for transferring a call from an individual caller to an attended terminal which displays data obtained from a data bank accessed by said calling number identification data. view more

A telephone call processing system for receiving calls through a telephone communication facility from a multitude of terminals for processing in a select interface format wherein callers are cued by voice signals supplied to said multitude of terminals and respond with digital signals, as by actuating push to said multitude of terminals and respond with digital signals, as by actuating push buttons at said multitude of terminals, said system receiving from the telephone communication systems digital signals indicative of DIS, said telephone call processing system comprising: means for selectively receiving calls from said multitude of terminals in a plurality of call modes to establish telephone communication with a select subset of callers utilizing calling number identification signals automatically provided by the telephone communication facility, said select interface format selected by said digital signals indicative of DNIS; means for receiving identification signals for said callers of said select subset; means for individually cuing said callers of said select subset to provide digital signals that are entered by the callers, wherein at least certain of the cues and their responsive digital signals are a part of common processing operations to isolate a sub-subset of said callers; and means for storing identification signals for said callers of said sub-subset. view more

A process for receiving calls through a telephonic communication facility from a multitude of terminals in different call modes including a toll free call mode and an area code call mode and processing the calls in accordance with respective interface formats for the different call modes, wherein the process involves digital signals including digital signals provided by the multitude of terminals as for identification or data, comprising the steps of: receiving calls in the toll free call mode and providing an interface format associated with the toll free call mode; providing an identification number to facilitate participation via the toll free call mode; verifying the participation number for approval receiving calls in the area code mode and providing another interface format associated with the area code mode; providing preliminary automated greetings specific to respective interface formats associated with the toll free call mode and the area code mode, prior to execution of at least certain common operations of the interface formats; and concurrently processing the verified calls received in the toll free call mode and the calls received in the area code mode in accordance with at least certain common operations of the interface formats associated with the toll free and the area code call modes. view more

A telephone call processing system for receiving calls through a telephonic communication facility from a multitude of terminals in a toll free call mode for processing data in accordance with distinct operating process formats and involving digital signals including called number identification signals (DNIS) automatically provided by the telephonic communication facility, the system comprising: first response unit for receiving calls in the toll free call mode wherein the called number identification signals (DNIS) indicative of at least one of a plurality of distinct called numbers identifies one of the operating process formats; voice generator means for prompting callers to enter data in response to at least one voice prompt wherein the data entered by the callers is used to update data for the callers in a database relating to the callers; verification means for verifying at least the calls utilizing the one of the plurality of distinct called numbers in the toll free call mode received by the first response unit to provide verified calls based upon verifying caller entered identification data including caller personal identification data; second response unit means for receiving calls in the toll free call mode wherein called number identification signals (DNIS) indicative of one other of the plurality of distinct called numbers identifies a different one of the operating process formats; means for concurrently processing calls received by the first response unit means and the calls received by the second response unit for concurrent processing of data in accordance with at least certain common operations of the operating process formats; and audio control unit for providing an automated greeting, prior to execution of the certain common operations, under the control of the called number identification signals (DNIS) to callers calling at least one of the distinct called numbers whereby the automated greeting is specific to the one of the plurality of distinct numbers. view more

A telephone call processing system according to claim 56, wherein the verification means tests the digital signals representing calling terminal numbers associated with at least certain of the multitude terminals that are automatically provided from the telephonic communication facility. view more

A process according to claim 80, further comprising the step of:</claim-text> receiving digital signals representing calling number identification signals associated with at least certain terminals that are tested.

An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals comprises a telephonic instrument including a voice communication device and digital input device in the form of an array of alphabetic numeric buttons for providing data and wherein said communication facility has a capability to automatically provide terminal digital data, indicating a calling telephone number, said analysis control system comprising: interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication and including means to provide caller data signals representative of data relating to said individual callers provided from said remote terminals or automatically provided by the communication facility with respect to the remote terminals prior to the close of communication with the callers including caller personal identification data entered by the caller via the digital input device and said terminal digital data indicative of a calling telephone number; record testing structure connected to receive and test said caller data signals indicative of said terminal digital data representative of said calling telephone number and said caller personal identification data against previously stored terminal digital data and caller personal identification data; storage structure for storing certain of said data provided by said individual callers including item data for ordering particular items; and analysis structure for receiving and processing said caller data signals under control of said record testing structure. view more

A control system according to claim <HIL><BOLD>11</BOLD></HIL>, wherein the data identifying the order is number data.

A control system according to claim <HIL><BOLD>18</BOLD></HIL> wherein the number data is provided as acknowledgement data to the individual callers.