An analysis control system for use in a mail order facility or the like, said analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals comprises voice communication means and digital input means in the form of an array of buttons for providing data, comprising: interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication and including means to provide answer data signals provided by said individual callers from said remote terminals including signals indicative of an individual caller's customer number and credit card number; credit verification structure to verify said individual caller's customer number and credit card number to determine said individual caller's credit; record structure including memory and control means connected to said interface structure to receive and store data provided by said individual callers; acknowledgement generator structure for providing a computer generated acknowledgement number to said individual callers; switching structure for transferring certain of said individual callers to a live operator; and central processing station coupled to said record structure to receive data on said individual callers. view more

An analysis control system according to claim 17, wherein said communication facility automatically provides signals indicative of calling terminal digital data for at least certain of said individual callers.

An analysis control system for use with a communication facility according to claim 33 wherein the calling digital data controls at least certain aspects of said interface based on at least a portion of said caller's telephone number.

An analysis control system according to claim 41, wherein said credit verification structure additionally verifies said individual caller's credit card number.

An analysis control system according to claim 41, wherein said interface structure receives calling digital data provided automatically by said communication facility indicative of said individual caller's telephone number.

An analysis control system for use with a communication facility according to claim 53 wherein the calling digital data controls at least certain aspects of said interface based on at least a portion of said caller's telephone number.

A process according to claim 1, wherein a limit on use with respect to each of said individual callers specifies a predetermined number of uses.

A process for controlling operations of an interface with a telephone communication system according to claim 181, wherein certain of said voice signals provided to said individual callers indicate computer generated number data formed during operations of said interface. view more

A process according to claim 188, further comprising the step of: processing at least certain of said answer data to isolate a subset of callers.

A method according to claim 34, wherein the displaying step includes:</claim-text> displaying at least a portion of the data stored prior to an instant call.

A method according to claim 51 wherein the data displayed further includes caller address data.

A method for controlling voice-data communications with a system operating a format for use with a communication facility including remote terminals for use by certain individual callers, wherein said remote terminals include a digital input device for providing digital responsive signals, said method comprising the steps of: interfacing said certain individual callers with an interface unit of said system operating the format; prompting said individual callers via a voice generator to provide responsive signals representative of identification data via said digital input device of said remote terminals; receiving from said individual callers responsive signals representative of caller identification data; comparing said caller identification data received against a file on said individual callers to determine if said caller identification data received is already of record; utilizing said caller identification data received to access the file to locate other data associated with said caller identification data; transferring at least certain of said individual callers to an attended terminal; displaying at said attended terminal at least a portion of the other data associated with the caller identification data; and providing computer generated acknowledgement numbers to said individual callers. view more

A method for controlling voice-data communications with a system operating a format for use with a communication facility including remote terminals for use by certain individual callers, wherein said remote terminals include a digital input device for providing digital responsive signals, said method comprising the steps of: interfacing said certain individual callers with an interface unit of said system operating the format; prompting said individual callers via a voice generator to provide responsive signals representative of identification data via said digital input device of said remote terminals; receiving from said individual callers responsive signals representative of caller identification data; comparing said caller identification data received against a file on said individual callers to determine if said caller identification data received is already of record; utilizing said caller identification data received to access the file to locate other data associated with said caller identification data; transferring at least certain of said individual callers to an attended terminal; displaying at said attended terminal at least a portion of the other data associated with the caller identification data; providing computer generated acknowledgement numbers to said individual callers and wherein the computer generated acknowledgement numbers are provided to the individual callers as confirmation data relating to transactions. view more

A method according to claim 61 further comprising the step of:</claim-text> receiving caller number identification signals indicative of at least a portion of a caller's number from said communication facility.

A method according to claim 61 wherein at least part of the data stored in the file is caller name data.