A process for interfacing, through a telephone-communication facility, (1) callers who are at a multitude of remote terminals for voice-digital communication with (2) a system for prompting the callers with caller cues, said process comprising the steps of: establishing telephone communications between the callers and the system. the system having a receiving unit for receiving digital signals including dialed-number identification signals provided automatically from the telephone-communication facility; utilizing the dialed-number identification signals to identify one from a plurality of numbers dialed by the callers; also receiving at the receiving unit identification signals relating to the callers; testing said identification signals relating to the callers to determine whether to qualify the callers for access to at least a portion of operations of the system; utilizing, for qualified callers, the identification signals relating to the callers, to avoid prompting certain callers with a certain previously provided cue or cues; and providing to the qualified callers at least one other caller cue. view more

A process according to claim 56, further comprising the step of: processing, to isolate a subset of callers, caller-response signals responsive to certain of the plurality of caller cues.

A process according to claim 62, wherein during the processing step, the response signals are processed on-line.

A process for controlling operations of an interface with a telephone communication system, said process including the steps of: providing products carrying participation numbers specifying limits on use to entitle individual callers to access said operations of the interface with said telephone communication system; coupling remote terminals to said interface for providing voice signals to said individual callers and generating said voice signals for actuating said remote terminals as to provide vocal operating instructions to specific ones of said individual callers; receiving digital identification data from said individual callers responsive to said voice signals including said participation numbers for said individual callers and answer data provided from said remote terminals under control of said individual callers; qualifying said individual callers by testing to determine if said individual callers are entitled to access said operations of the interface based on said limits on use specified by said participation numbers for said individual callers and accordingly providing approval signals for qualified individual callers; accessing a memory with said participation numbers for said individual callers and storing data relating to calls from said individual callers; and processing at least certain of said answer data responsive to said approval signals. view more

A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein the step of providing products includes providing said products for purchase.

A method according to claim 34, wherein the displaying step includes:</claim-text> displaying at least a portion of the data stored prior to an instant call.

A method according to claim 51 wherein the data displayed further includes caller address data.

A method for controlling voice-data communications with a system operating a format for use with a communication facility including remote terminals for use by certain individual callers, wherein said remote terminals include a digital input device for providing digital responsive signals, said method comprising the steps of: interfacing said certain individual callers with an interface unit of said system operating the format; prompting said individual callers via a voice generator to provide responsive signals representative of identification data via said digital input device of said remote terminals; receiving from said individual callers responsive signals representative of caller identification data; comparing said caller identification data received against a file on said individual callers to determine if said caller identification data received is already of record; utilizing said caller identification data received to access the file to locate other data associated with said caller identification data; transferring at least certain of said individual callers to an attended terminal; displaying at said attended terminal at least a portion of the other data associated with the caller identification data; and providing computer generated acknowledgement numbers to said individual callers. view more

A method for controlling voice-data communications with a system operating a format for use with a communication facility including remote terminals for use by certain individual callers, wherein said remote terminals include a digital input device for providing digital responsive signals, said method comprising the steps of: interfacing said certain individual callers with an interface unit of said system operating the format; prompting said individual callers via a voice generator to provide responsive signals representative of identification data via said digital input device of said remote terminals; receiving from said individual callers responsive signals representative of caller identification data; comparing said caller identification data received against a file on said individual callers to determine if said caller identification data received is already of record; utilizing said caller identification data received to access the file to locate other data associated with said caller identification data; transferring at least certain of said individual callers to an attended terminal; displaying at said attended terminal at least a portion of the other data associated with the caller identification data; providing computer generated acknowledgement numbers to said individual callers and wherein the computer generated acknowledgement numbers are provided to the individual callers as confirmation data relating to transactions. view more

A method according to claim 61 further comprising the step of:</claim-text> receiving caller number identification signals indicative of at least a portion of a caller's number from said communication facility.

A method according to claim 61 wherein at least part of the data stored in the file is caller name data.