A method of providing a directory assistance call completion service to a wireless communication service subscriber comprising: receiving a request for directory assistance from a wireless communication terminal at a mobile communications switching office; forwarding data identifying the wireless communication terminal from the mobile communications switching office to an operator service system; establishing a landline communication link between the mobile communications switching office and the operator service system to provide two way communications between the wireless communication terminal and the operator service system; receiving information from the wireless communication terminal identifying a particular listing from a directory of listings; retrieving a destination number corresponding to the identified listing; receiving a request for completion of a communication link between the wireless communication terminal and a station identified by the destination number; establishing a landline communication link to provide a complete communication connection between the wireless communication terminal and the identified station; and recording the identity of the wireless communication terminal in the operator service system. view more

A method of providing a directory assistance call completion service as in claim 1, wherein the steps of forwarding data and establishing a landline communication link between the mobile communications switching office and the operator service system are both performed via a dedicated trunk connected between the mobile communications switching office and the operator service system. view more

A method of providing a directory assistance call completion service as in claim 1, further comprising the step of using the data identifying the wireless communication terminal to determine if the subscriber has subscribed to a completion service, wherein if the subscriber has subscribed to a completion service the step of receiving a request for completion of a communication link comprises determining whether or not the subscriber has terminated communications at the wireless communication terminal within a set time period, the operator service system interpreting a failure of the subscriber to terminate within the set period as said request for completion of a communication link. view more

A method for customer access to and manipulation of services and data of a service provider comprising the steps of: accessing a network; entering a request; displaying the request; accepting the request via a customer contact services node Internet gateway (CCSN/IG); and processing the request remotely to facilitate customer access to and manipulation of a plurality of customer-specific information and services retained by the service provider. view more

The method according to claim 7, wherein the accessing step comprises accessing the Internet.

The method according to claim 7, wherein the accessing step comprises accessing an intra-net.

A method for customer access to customer-specific services and data retained by a telecommunications service provider, comprising the steps of: establishing a connection between a customer end terminal and a remote telecommunications service provider's Web server over the Internet; providing customer access to the customer-specific information and telecommunications services available through the telecommunications service provider's Web server; allowing customer modification of at least one of customer-specific information and telecommunications services available through the telecommunications service provider Web server; and receiving verification from the telecommunications service provider Web server of any modifications made to the customer-specific information and telecommunications services. view more