LT Tech filed suit against Dell alleging that the defendant’s customer service and support systems infringe a patent related to network-based customer service (6,177,932). LT Tech has filed one prior suit since Sept. 2012 against Quest Software. The patent-in-suit was assigned to LT Tech in Jan. of 2013 by IPNav controlled entity, Gemini IP. Since Nov. 2007, Gemini IP has asserted the ’932 patent in seven suits against multiple defendants, including Adobe, Axence, HP, Novell, Samsung, Sony, and Zappos. Gemini IP received the ‘932 patent from Kana Software in 2007. The patent-in-suit survived a re-examination in Sept. of 2010. 2/22, Eastern District of Texas, 4: 13cv00098.