Pragmatus Telecom Sues More Companies over Live Chat Services

  • December 17, 2012

Pragmatus Telecom filed four separate suits against Epson America, Leaders Merchant Services, Newegg, and US Auto Parts Network alleging that live chat services offered on the defendants’ websites infringe three patents related to contact center communications. Pragmatus has filed over 60 prior suits since November 2011 primarily targeting downstream users of the accused technology, over 50 of which were filed last month. The three patents-in-suit originated with The New Brunswick Telephone Company and were assigned to Bell Aliant Regional Communications in October 2009.  In August 2011, Bell Aliant assigned four patents and one application, including the three-patents-in suit, to Pragmatus. RPX acquired sub-license rights to the portfolio at the time of acquisition. Two of the asserted patents are currently undergoing reexamination. Pragmatus is currently a defendant in two ongoing declaratory judgment suits with LivePerson and LogMeIn. Five of Pragmatus’ suits against LivePerson customers have been stayed, pending the outcome of the action. Pragmatus has yet to litigate a suit to a jury trial. 12/12, California Central District Court, assigned to Magistrate Judge Stephen J. Hillman, 2:12-cv-10631; assigned to Magistrate Judge John E. McDermott, 2:12-cv-10630; assigned to Magistrate Judge Michael R. Wilner, 2:12-cv-10629; 2:12-cv-10632.


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