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Amazon Joins Other Retailer-Defendants in Customer Services Chat Sessions Campaign

January 19, 2025

Texas plaintiff Random Chat LLC has added a Western District of Texas case against Amazon (7:25-cv-00011) to the litigation campaign it began this past summer, over a single patent generally related to a method for setting up random multimedia connections between users who have logged into a server and are part of a pool of users. Targeted throughout has been the provision of customer support chat services. Prior defendants, including Abercrombie & Fitch and Aveda, challenged the claims of the asserted patent under Alice, as directed to the abstract idea of “permitting online chat sessions”.


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