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More Complaints Filed in Customer Chat Services Campaign

March 6, 2025

Random Chat LLC has added complaints against PayPal (7:25-cv-00097), Signet Jewelers (Kay Jewelers) (7:25-cv-00096), and Stanley Black & Decker (7:25-cv-00098), all in the Western District of Texas. The sole asserted patent generally relates to a method for setting up random multimedia connections between users who have logged into a server and are part of a pool of users. The defendants are accused of infringement through the provision of their respective websites’ customer support chat services, with features related to connecting users to support agents at issue.


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