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More Complaints Filed in Customer Chat Services Campaign
New Patent Litigation
Random Chat LLC has added complaints against PayPal (7:25-cv-00097), Signet Jewelers (Kay Jewelers) (7:25-cv-00096), and Stanley Black & Decker (7:25-cv-00098), all in the Western District of Texas. The sole asserted patent generally relates to a method for setting up random multimedia connections between users who have logged into a server and are part of a pool of users. The defendants are accused of infringement through the provision of their respective websites’ customer support chat services, with features related to connecting users to support agents at issue.
March 6, 2025
Amazon Joins Other Retailer-Defendants in Customer Services Chat Sessions Campaign
New Patent Litigation
Texas plaintiff Random Chat LLC has added a Western District of Texas case against Amazon (7:25-cv-00011) to the litigation campaign it began this past summer, over a single patent generally related to a method for setting up random multimedia connections between users who have logged into a server and are part of a pool of users. Targeted throughout has been the provision of customer support chat services. Prior defendants, including Abercrombie & Fitch and Aveda, challenged the claims of the asserted patent under Alice, as directed to the abstract idea of “permitting online chat sessions”.
January 19, 2025