Targeted multi-tiered software stack serviceability
First Claim
1. A method, executed by a computer, for enabling multi-tiered software stack diagnostic collection, the method comprising:
- initiating, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure;
determining a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier; and
issuing a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code.
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Abstract
As disclosed herein a method, executed by a computer, for enabling multi-tiered software stack diagnostic collection includes initiating, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure, determining a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier, and issuing a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code. Problems or failures in a multi-tiered software stack environment may require analyses of programs or products corresponding to each tier of a multi-tiered software stack. The method described herein enables simultaneous collection of diagnostics for programs or products corresponding to each tier of a multi-tiered software stack. A computer system, and a computer program product corresponding to the method are also disclosed herein.
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Citations
17 Claims
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1. A method, executed by a computer, for enabling multi-tiered software stack diagnostic collection, the method comprising:
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initiating, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure; determining a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier; and issuing a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A computer program product for enabling multi-tiered software stack diagnostic collection, the computer program product comprising:
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one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the program instructions comprising instructions to; initiate, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure; determine a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier; and issue a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A computer system for enabling multi-tiered software stack diagnostic collection, the computer system comprising:
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one or more computer processors; one or more computer readable storage media; program instructions stored on the computer readable storage media for execution by at least one of the computer processors, the program instructions comprising instructions to; initiate, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure; determine a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier; and issue a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code. - View Dependent Claims (14, 15, 16, 17)
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Specification