Work package management

• US 10,002,139 B2
• Filed: 04/22/2015
• Issued: 06/19/2018
• Est. Priority Date: 04/22/2015
• Status: Active Grant

• Current Assignee: ABet SKF
• Original Assignee: ABet SKF
• Inventors: Pinkerton, Alexander
• Primary Examiner(s): Connolly, Mark
• Application Number:
  US14/693,654
• Publication Number:
  US 20160313722A1
• Time in Patent Office: 1,154 Days
• CPC Class Codes: G06F 16/29 Geographical information databases
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 50/04 Manufacturing
• CPC Class Codes: Y02P 90/30 Computing systems specially adapted for manufacturing

Abstract

A work package management system and method for servicing equipment assets for a plurality of clients. The work package management system and method can include one or more work packages that can be accessed by a service agent through an associated data device. The work package management system can be configured to provide work packages that are applicable to the individual service agent. The work package management system can be configured to provide work packages that are based on the location of the data device.

Claims

1. A method comprising:

storing information in a database of a computer system that includes one or more processors, the database comprising;

a client list comprising one or more clients;

a list of client sites comprising one or more client sites for each of the clients;

a list of equipment assets comprising a plurality of serviceable equipment assets;

a list of maintenance routines comprising one or more maintenance routines for each of the serviceable equipment assets;

a list of client equipment assets comprising one or more client equipment assets at each of the client sites for each of the clients; and

a list of service personnel comprising one or more service agents available to perform work on one or more of the equipment assets;

receiving, at the computer system, a request for one or more work packages, wherein each work package comprises a client identifier, a client site identifier, and one or more work routes comprising one or more maintenance routines to be performed on one or more of the equipment assets;

receiving data into the computer system, wherein the data comprises a geographic location where the requested one or more work packages are to be completed;

assigning, using the computer system, the requested one or more work packages to at least one of the service agents selected from the list of service personnel at least partly based on the geographic location;

in response to assigning, transmitting, using the computer system, data representing the requested one or more work packages to one or more computing devices accessible to the at least one of the service agents, wherein the data representing the work package comprises a summary of the work package;

receiving data representing a geographic location of the at least one service agent from the one or more computing devices accessible to the at least one service agent, after transmitting the data representing the requested one or more work packages to the at least one service agent;

determining that the geographic location of the at least one service agent corresponds to the geographic location where the requested one or more work packages is to be completed; and

in response to determining that the geographic location of the at least one service agent corresponds to the geographic location where the requested one or more work packages is to be completed, transmitting additional data representing the requested one or more work packages to the at least one service agent.

2. The method of claim 1, further comprising receiving work package results.

3. The method of claim 1, further comprising storing the database within memory on the computer system.

4. The method of claim 1, wherein the list of the client sites further comprises a geographic location for each of the client sites, and the geographic location received by computing system comprising a geographic location for one of the client sites.

5. The method of claim 1, wherein the list of the client equipment assets further comprises a geographic location for each of the client equipment assets, the geographic location received by the computing system comprising a geographic location for at least one of the client equipment assets.

6. The method of claim 1, wherein the database further comprises a list of machine assets comprising at least one machine asset for each of the equipment assets, wherein each machine asset is a substructure of one of the equipment assets.

7. The method of claim 1, wherein the list of client sites further comprises a set of Universal Transverse Mercator (UTM) coordinates for each of the client sites, wherein the UTM coordinates identify a geographic location of each of the client sites.

8. The method of claim 7, further comprising transmitting the at least one assigned work package at least partly based on the UTM coordinates for one of the client sites.

9. The method of claim 1, wherein the list of client equipment assets further comprises a set of Universal Transverse Mercator (UTM) coordinates for each of the client equipment asset, wherein the UTM coordinates for each of the client equipment asset identify a geographic location of each of the client equipment assets.

10. The method of claim 1, further comprising servicing one or more equipment assets based on the requested one or more work packages, wherein servicing the one or more equipment assets comprises physically adjusting a machine.

11. A method, comprising:

storing information in a database of a computer system that includes one or more processors, the database comprising;

a client list comprising one or more clients;

a list of client sites comprising one or more client sites for each of the clients;

a list of equipment assets comprising a plurality of serviceable equipment assets;

a list of maintenance routines comprising one or more maintenance routines for each of the serviceable equipment assets;

a list of client equipment assets comprising one or more client equipment assets at each of the client sites for each of the clients; and

a list of service personnel comprising one or more service agents available to perform work on one or more of the equipment assets;

receiving, at the computer system, a plurality of requests for work packages from a plurality of clients that are at a plurality of geographical locations, wherein each work package comprises a client identifier, a client site identifier, and one or more maintenance routines to be performed on one or more of the equipment assets;

assigning, using the computer system, the work packages to at least one of the service agents selected from the list of service personnel, wherein assigning comprises;

filtering the plurality of work packages based on the geographical location of the plurality of clients and a geographical location of the at least one service agent, thereby generating a filtered list of one or more work packages available for at least one of the service agents;

in response to receiving the selection, transmitting, using the computer system, data representing the one or more work packages of the filtered list to one or more computing devices accessible to the at least one of the service agents so as to provide access to the filtered list of the one or more work packages to the at least one of the service agents;

receiving a selection of at least one of the one or more work packages of the filtered list from the at least one of the service agent, wherein the data representing the work package comprises a summary of the work package;

receiving data representing a geographic location of the at least one service agent from the one or more computing devices accessible to the at least one service agent, after transmitting the data representing the requested one or more work packages to the at least one service agent;

determining that the geographic location of the at least one service agent corresponds to the geographic location where the requested one or more work packages is to be completed; and

in response to determining that the geographic location of the at least one service agent corresponds to the geographic location where the requested one or more work packages is to be completed, transmitting additional data representing the requested one or more work packages to the at least one service agent.