Computerized system for analyzing operational event data

• US 10,019,486 B2
• Filed: 02/24/2016
• Issued: 07/10/2018
• Est. Priority Date: 02/24/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Kephart, Aaron D., Howie, Charles C., Glover, DeAundra K., Nutter, Darla, Lewis, Greg M., Price, Jesse A.
• Primary Examiner(s): Alam, Hosain
• Assistant Examiner(s): May, Robert F
• Application Number:
  US15/052,614
• Publication Number:
  US 20170242893A1
• Time in Patent Office: 867 Days
• Field of Search: 707722, 714 37, 714E11029
• CPC Class Codes: G06F 16/2455 Query execution
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations

Abstract

Embodiments of the present invention relate to apparatuses, systems, methods and computer program products for a technology configuration system. Specifically, the system typically provides operational data processing of a plurality of records associated with information technology operational activities, for dynamic transformation of data and evaluation of interdependencies of technology resources. In other aspects, the system typically provides technical language processing of the plurality of records for transforming technical and descriptive data, and constructing categorical activity records. The system may be configured to achieve significant reduction in memory storage and processing requirements by performing categorical data encoding of the plurality of records. The system may employ a dynamic categorical data decoding process, which delivers a reduction in processing time when the encoded records are decoded for evaluating the exposure of technology change events to technology incidents and modifying such technology change events.

Claims

1. A computerized system for dynamic categorical data decoding, wherein the computerized system is configured to decode and create contextual displays of encoded data associated with information technology operational activities, comprising:

a computer apparatus including at least one processor, at least one memory device, and a network communication device; and

categorical data decoding module stored in the at least one memory device comprising computer readable instructions, that when executed by the at least one processor, cause the at least one processor to;

receive a retrieval request for retrieving one or more records from an activity record database from a user device, wherein the activity record database comprises a plurality of encoded records, each encoded record of the plurality of encoded records comprising one or more encoded words associated with a technology operational activity, wherein the retrieval request comprises one or more technology criteria terms;

determine a numeric value for each term of the one or more technology criteria terms;

determine a decoding divisor by combining the one or more numeric values associated with the one or more technology criteria terms, wherein the decoding divisor is common to the encoded words of one or more encoded records of the plurality of encoded records that correspond to the one or more technology criteria terms;

retrieve the one or more encoded records of the plurality of records based on the decoding divisor, wherein the encoded words associated with the one or more encoded records are divisible by the decoding divisor;

determine counts of technology identifier data associated with the one or more retrieved records;

generate one or more technology interfaces comprising the technology identifier data associated with the one or more retrieved records, based on the determined counts; and

transmit control instructions to the user device to cause the user device to present the one or more technology interfaces on a display of the user device.

2. The system of claim 1, wherein determining counts of technology identifier data further comprises determining a total count number of the one or more encoded records of the plurality of records that are determined to be pertinent to the retrieval request.

3. The system of claim 1, wherein determining counts of technology identifier data further comprises determining one or more categorical counts for the one or more encoded records of the plurality of records that are determined to be pertinent to the retrieval request.

4. The system of claim 1, wherein the module further comprises instructions that cause the at least one processor to:

determine one or more auxiliary categories of data fields based on the one or more technology interfaces; and

determine a categorical count for each of the one or more auxiliary categories of data fields, wherein each categorical count relates to the number of retrieved records of the one or more retrieved records that are pertinent to the auxiliary category.

5. The system of claim 1, wherein the module further comprises instructions that cause the at least one processor to:

determine a categorical context for the retrieval request based on at least the one or more technology criteria terms;

determine one or more auxiliary categories of data fields based on the determined categorical context; and

determine a categorical count for each of the one or more auxiliary categories of data fields, wherein each categorical count relates to a number of records of the one or more retrieved records that are pertinent to the auxiliary category.

6. The system of claim 5, wherein the module further comprises instructions that cause the at least one processor to:

construct one or more auxiliary divisors for the one or more retrieved records based on at least the one or more auxiliary categories and the technology criteria terms, wherein each auxiliary divisor corresponds to an auxiliary category of the one or more auxiliary categories; and

determine the categorical count for each of the one or more auxiliary categories based on the auxiliary divisor of the auxiliary category, wherein the encoded words of the number of records that are pertinent to the auxiliary category are configured to be divisible by the auxiliary divisor.

7. The system of claim 1, wherein presenting the one or more technology interfaces further comprises presenting one or more user input tools, presenting one or more contextual visual elements and presenting one or more graphical manipulation tools, wherein the contextual visual elements are generated based on total counts and categorical counts of the one or more retrieved records and based on user input received via the user input tools.

8. The system of claim 1, wherein transmitting control instructions to cause the user device to present the one or more technology interfaces, further comprises:

transmitting control instructions that are configured to cause a user application of the user device, running in the background, to present the one or more technology interfaces; and

transmitting control instructions configured to cause the user application to resize and reposition one or more existing windows being presented on the display.

9. A computer program product for dynamic categorical data decoding, wherein the computer program product is configured to decode and create contextual displays of encoded data associated with information technology operational activities, comprising a non-transitory computer-readable storage medium having computer-executable instructions to:

receive a retrieval request for retrieving one or more records from an activity record database from a user device, wherein the activity record database comprises a plurality of encoded records, each encoded record of the plurality of encoded records comprising one or more encoded words associated with a technology operational activity, wherein the retrieval request comprises one or more technology criteria terms;

determine a numeric value for each term of the one or more technology criteria terms;

determine a decoding divisor by combining the one or more numeric values associated with the one or more technology criteria terms, wherein the decoding divisor is common to the encoded words of one or more encoded records of the plurality of encoded records that correspond to the one or more technology criteria terms;

retrieve the one or more encoded records of the plurality of records based on the decoding divisor, wherein the encoded words associated with the one or more encoded records are divisible by the decoding divisor;

determine counts of technology identifier data associated with the one or more retrieved records;

generate one or more technology interfaces comprising the technology identifier data associated with the one or more retrieved records, based on the determined counts; and

transmit control instructions to the user device to cause the user device to present the one or more technology interfaces on a display of the user device.

10. The computer program product of claim 9, wherein determining counts of technology identifier data further comprises determining a total count number of the one or more encoded records of the plurality of records that are determined to be pertinent to the retrieval request.

11. The computer program product of claim 9, wherein determining counts of technology identifier data further comprises determining one or more categorical counts for the one or more encoded records of the plurality of records that are determined to be pertinent to the retrieval request.

12. The computer program product of claim 9, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

determine one or more auxiliary categories of data fields based on the one or more technology interfaces; and

determine a categorical count for each of the one or more auxiliary categories of data fields, wherein each categorical count relates to the number of retrieved records of the one or more retrieved records that are pertinent to the auxiliary category.

13. The computer program product of claim 9, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

determine a categorical context for the retrieval request based on at least the one or more technology criteria terms;

determine one or more auxiliary categories of data fields based on the determined categorical context; and

determine a categorical count for each of the one or more auxiliary categories of data fields, wherein each categorical count relates to a number of records of the one or more retrieved records that are pertinent to the auxiliary category.

14. The computer program product of claim 13, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

construct one or more auxiliary divisors for the one or more retrieved records based on at least the one or more auxiliary categories and the technology criteria terms, wherein each auxiliary divisor corresponds to an auxiliary category of the one or more auxiliary categories; and

determine the categorical count for each of the one or more auxiliary categories based on the auxiliary divisor of the auxiliary category, wherein the encoded words of the number of records that are pertinent to the auxiliary category are configured to be divisible by the auxiliary divisor.

15. The computer program product of claim 9, wherein presenting the one or more technology interfaces further comprises presenting one or more user input tools, presenting one or more contextual visual elements and presenting one or more graphical manipulation tools, wherein the contextual visual elements are generated based on total counts and categorical counts of the one or more retrieved records and based on user input received via the user input tools.

16. The computer program product of claim 9, wherein transmitting control instructions to cause the user device to present the one or more technology interfaces, further comprises:

transmitting control instructions that are configured to cause a user application of the user device, running in the background, to present the one or more technology interfaces; and

transmitting control instructions configured to cause the user application to resize and reposition one or more existing windows being presented on the display.

17. A computerized method for dynamic categorical data decoding, wherein the computerized method is configured to decode and create contextual displays of encoded data associated with information technology operational activities, comprising:

receiving a retrieval request for retrieving one or more records from an activity record database from a user device, wherein the activity record database comprises a plurality of encoded records, each encoded record of the plurality of encoded records comprising one or more encoded words associated with a technology operational activity, wherein the retrieval request comprises one or more technology criteria terms;

determining a numeric value for each term of the one or more technology criteria terms;

determining a decoding divisor by combining the one or more numeric values associated with the one or more technology criteria terms, wherein the decoding divisor is common to the encoded words of one or more encoded records of the plurality of encoded records that correspond to the one or more technology criteria terms;

retrieving the one or more encoded records of the plurality of records based on the decoding divisor, wherein the encoded words associated with the one or more encoded records are divisible by the decoding divisor;

determining counts of technology identifier data associated with the one or more retrieved records;

generating one or more technology interfaces comprising the technology identifier data associated with the one or more retrieved records, based on the determined counts; and

transmitting control instructions to the user device to cause the user device to present the one or more technology interfaces on a display of the user device.

18. The computerized method of claim 17, wherein determining counts of technology identifier data further comprises determining a total count number of the one or more encoded records of the plurality of records that are determined to be pertinent to the retrieval request.

19. The computerized method of claim 17, wherein determining counts of technology identifier data further comprises determining one or more categorical counts for the one or more encoded records of the plurality of records that are determined to be pertinent to the retrieval request.

20. The computerized method of claim 17, wherein method further comprises:

determining one or more auxiliary categories of data fields based on the one or more technology interfaces; and

determining a categorical count for each of the one or more auxiliary categories of data fields, wherein each categorical count relates to the number of retrieved records of the one or more retrieved records that are pertinent to the auxiliary category.