Apparatus and method for verifying transactions using voice print

• US 10,019,713 B1
• Filed: 12/01/2016
• Issued: 07/10/2018
• Est. Priority Date: 11/09/1999
• Status: Expired due to Term

• Current Assignee: Red Hat, Inc. (International Business Machines Corporation)
• Original Assignee: Red Hat, Inc. (International Business Machines Corporation)
• Inventors: McIntosh, Jonathan P., Currey, Terrance
• Primary Examiner(s): McFadden, Susan
• Application Number:
  US15/366,622
• Time in Patent Office: 586 Days
• Field of Search: 704273
• CPC Class Codes: G06Q 20/16 Payments settled via telecommunication systems
• CPC Class Codes: G06Q 20/24 Credit schemes, i.e. "pay after"
• CPC Class Codes: G06Q 20/305 using wired telephone networks
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: G06Q 20/409 Device specific authentication in transaction processing
• CPC Class Codes: G07C 9/38 with central registration
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: G10L 17/06 Decision making techniques; Pattern matching strategies
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: G10L 19/018 Audio watermarking, i.e. embedding inaudible data in the audio signal
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A system, apparatus, and method for verifying that a consumer seeking to conduct a transaction with a merchant is authorized to use an associated account. An exemplary embodiment of the apparatus may include a voice response unit, a storage medium, and a voice print comparator. The voice response unit may obtain a test voice print. The storage medium may store information associated with the consumer, and a control voice print associated with the information. The voice print comparator may receive the control voice print from the storage medium, compare the test voice print to the control voice print, determine a match level signal indicating a degree of match between the test voice print and the control voice print, compare the match level signal and a predefined threshold, and determine an approval for a transaction based on the comparison of the match level signal and the predefined threshold.

Claims

1. An apparatus, comprising:

a voice response unit configured to;

obtain a test voice print during a transaction between a consumer and a merchant; and

a storage medium configured to;

store information associated with the consumer; and

store a control voice print associated with the information; and

a voice print comparator configured to;

receive the control voice print associated with information associated with a consumer;

compare the test voice print from the voice response unit to the control voice print;

determine a match level signal indicating a degree of match between the test voice print and the control voice print;

compare the match level signal and a predefined threshold; and

determine an approval for a transaction based on the comparison of the match level signal and the predefined threshold.

2. The apparatus of claim 1, wherein the transaction is a telephone-based transaction.

3. The apparatus of claim 1, wherein the consumer is seeking to conduct a credit card transaction, and wherein the test voice print is associated with a holder of a credit card account.

4. The apparatus of claim 1, wherein the voice response unit is configured to obtain the information from a holder of the account or the merchant.

5. The apparatus of claim 1, wherein the information is a credit card account number.

6. The apparatus of claim 1, wherein the voice response unit is configured to forward the information and the test voice print to the storage medium.

7. The apparatus of claim 6, wherein the voice print comparator is further configured to obtain the control voice print associated with the information and the test voice print from the storage medium.

8. A method, comprising:

obtaining, by a voice response unit, a test voice print and consumer information from a consumer, wherein the obtaining is performed during a transaction between the consumer and a merchant;

forwarding, by the voice response unit, the consumer information to a storage medium, wherein the storage medium searches for a control voice print associated with the consumer information;

sending, by the voice response unit, the test voice print and the control voice print associated with the consumer information to a voice print comparator; and

receiving, by the voice print comparator, the control voice print from the voice response unit associated with the consumer information, the receiving further comprising;

determining a match level signal indicating a degree of match between the input voice print and the control voice print associated with the consumer information;

comparing the match level signal and a predefined threshold; and

determining an approval for a transaction based on the comparison of the match level signal and the predefined threshold.

9. The method of claim 8, wherein the transaction is a telephone-based transaction.

10. The method of claim 8, wherein the consumer is seeking to conduct a credit card transaction, and wherein the voice response unit is configured to obtain the test voice print associated with a holder of a credit card account.

11. The method of claim 8, wherein the consumer information is obtained from a holder of an account or a merchant.

12. The method of claim 8, wherein the consumer information is a credit card account number.

13. The method of claim 8, wherein the obtaining is performed during an account activation procedure.

14. The method of claim 8, wherein obtaining the consumer information includes obtaining a credit card account number.

15. The method of claim 8, comprising storing, the voice print and the consumer information in a data structure so that the consumer information serves as a key field to facilitate search for and retrieval of the voice print.

16. A non-transitory computer readable medium comprising instruction, that when executed by the processor, cause the processor to:

obtain, by a voice response unit, a test voice print and consumer information during a transaction between a consumer and a merchant;

send the consumer information to a storage medium, wherein the storage medium searches for a control voice print associated with the consumer information;

forward the test voice print and the control voice print associated with the consumer information to a voice print comparator, the forwarding including;

comparing the test voice print from the voice response unit, to the control voice print;

determining a match level signal indicating a degree of match between the test voice print and the control voice print associated with the consumer information;

comparing the match level signal and a predefined threshold; and

determining an approval for a transaction based on the comparison of the match level signal and the predefined threshold.

17. The non-transitory computer readable medium of claim 16, wherein the transaction is a telephone-based transaction.

18. The non-transitory computer readable medium of claim 16, wherein the consumer is seeking to conduct a credit card transaction, and wherein the test voice print is associated with a holder of a credit card account.

19. The non-transitory computer readable medium of claim 16, wherein the information is obtained from a holder of the account or a merchant.

20. The non-transitory computer readable medium of claim 16, comprising instructions, that when executed by the processor, cause the processor to obtain the test voice print and the consumer information during an account activation procedure.