Vehicle servicing system
First Claim
1. A computer-implemented method of addressing a user-reported vehicle condition, the method comprising:
- receiving, by a computing system comprising one or more computing devices that are remote from an autonomous vehicle, a service request for a transportation service for a user;
communicating, by the computing system with the autonomous vehicle, to indicate that the autonomous vehicle is to provide the transportation service;
receiving, by the computing system from a user device, a communication indicative of an existence of a condition associated with the autonomous vehicle that reduces a suitability of the autonomous vehicle to provide the transportation service, wherein the condition is indicated by the user via user input provided to the user device;
determining, by the computing system, one or more actions to be performed by the autonomous vehicle based, at least in part, on the existence of the condition associated with the autonomous vehicle; and
sending by the computing system, one or more signals such that the autonomous vehicle performs one or more of the actions, wherein the actions comprise the autonomous vehicle transporting the user and travelling to a maintenance location after transporting the user or the autonomous vehicle travelling to the maintenance location without transporting the user.
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Accused Products
Abstract
Systems and methods for addressing a user-reported vehicle condition are provided. In one example embodiment, a method includes receiving a service request for a vehicle service for a user. The service request is indicative of a location associated with the user. The method includes sending first control signal(s) to an autonomous vehicle that is configured to provide the vehicle service. The first control signal(s) indicate that the autonomous vehicle is to travel to the location associated with the user. The method includes receiving a communication indicative of an existence of a condition that reduces a suitability of the autonomous vehicle to provide the vehicle service. The condition is identified by the user. The method includes determining action(s) to be performed by the autonomous vehicle based, at least in part, on the existence of the condition. The method includes sending second control signal(s) to the autonomous vehicle to perform the action(s).
13 Citations
20 Claims
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1. A computer-implemented method of addressing a user-reported vehicle condition, the method comprising:
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receiving, by a computing system comprising one or more computing devices that are remote from an autonomous vehicle, a service request for a transportation service for a user; communicating, by the computing system with the autonomous vehicle, to indicate that the autonomous vehicle is to provide the transportation service; receiving, by the computing system from a user device, a communication indicative of an existence of a condition associated with the autonomous vehicle that reduces a suitability of the autonomous vehicle to provide the transportation service, wherein the condition is indicated by the user via user input provided to the user device; determining, by the computing system, one or more actions to be performed by the autonomous vehicle based, at least in part, on the existence of the condition associated with the autonomous vehicle; and sending by the computing system, one or more signals such that the autonomous vehicle performs one or more of the actions, wherein the actions comprise the autonomous vehicle transporting the user and travelling to a maintenance location after transporting the user or the autonomous vehicle travelling to the maintenance location without transporting the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for addressing a user-reported vehicle condition, the system comprising:
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one or more processors; and one or more memory devices, the one or more memory devices storing instructions that when executed by the one or more processors cause the one or more processors to perform operations, the operations comprising; receiving a service request for a transportation service; identifying an autonomous vehicle to provide the transportation service; communicating, with the autonomous vehicle, to indicate that the autonomous vehicle is to provide the transportation service; receiving, from a user device, a communication indicative of an existence of a condition associated with the autonomous vehicle, wherein the condition reduces a suitability of the autonomous vehicle to provide the transportation service, and wherein the condition is indicated by a user via user input provided to the user device; sending one or more signals such that the autonomous vehicle performs one or more of the actions based, at least in part, on the existence of the condition associated with the autonomous vehicle, wherein the actions comprise the autonomous vehicle transporting the user and travelling to a maintenance location after transporting the user or the autonomous vehicle travelling to the maintenance location without transporting the user. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. One or more tangible, non-transitory computer-readable media storing computer-readable instructions that when executed by one or more processors cause the one or more processors to perform operations, the operations comprising:
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receiving a service request for a transportation service for a user; identifying an autonomous vehicle to provide the transportation service to the user, wherein the autonomous vehicle is included in a fleet of vehicles of a service provider; receiving, from a user device, a communication indicative of an existence of an adverse condition associated with the autonomous vehicle, wherein the adverse condition is identified by the user via user input provided to the user device; determining one or more actions to be performed by the autonomous vehicle based, at least in part, on the existence of the adverse condition associated with the autonomous vehicle; and sending, one or more signals such that the autonomous vehicle performs one or more of the actions, wherein the actions comprise the autonomous vehicle transporting the user and travelling to a maintenance location after transporting the user or the autonomous vehicle travelling to the maintenance location without transporting the user. - View Dependent Claims (18, 19, 20)
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Specification