System and method for processing speech files

• US 10,025,848 B2
• Filed: 04/25/2016
• Issued: 07/17/2018
• Est. Priority Date: 06/12/2001
• Status: Expired due to Term

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Inventors: Hirschberg, Julia, Whittaker, Stephen
• Primary Examiner(s): Sirjani, Fariba
• Application Number:
  US15/137,781
• Publication Number:
  US 20160239560A1
• Time in Patent Office: 813 Days
• Field of Search: None
• CPC Class Codes: G06F 16/316 Indexing structures
• CPC Class Codes: G06F 16/345 Summarisation for human users
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A system and method for speech file processing which provides users with differentially selectable speech file transcripts which can be sent to one or more other users. The speech files may be voicemail messages from which respective voicemail transcripts are created. The voicemail transcripts are provided in a user selectable format from which users may select non-contiguous portions of the transcript.

Claims

1. A communication device, comprising:

a processor; and

a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising;

receiving, from a server, information associated with a voicemail message, wherein the information includes a transcript and a transcript index that are generated from the voicemail message, and wherein each respective word in the voicemail message is indexed relative to an occurrence in time of the respective word in the voicemail message to yield the transcript index;

displaying, at a graphical user interface, the information associated with the voicemail message;

receiving a selection of a portion of the information via the graphical user interface, wherein the selection of the portion of the information includes selection of a portion of the transcript; and

transmitting the portion of the information to an intended recipient, wherein the portion of the information is identified based on the transcript index.

2. The communication device of claim 1, wherein the processor comprises a plurality of processors operating in a distributed processing environment, and wherein the operations further comprise receiving a second selection of the intended recipient via the graphical user interface.

3. The communication device of claim 1, wherein the operations further comprise:

receiving a second selection of a second portion of the transcript associated with the voicemail message via the graphical user interface, wherein the portion and the second portion are not contiguous; and

transmitting the second selection of the second portion of the transcript to the server for delivery of the second portion of to the intended recipient.

4. The communication device of claim 1, wherein the information further comprises a name associated with the voicemail message, a message summary, a telephone number associated with the voicemail message, a date associated with the voicemail message, a size of the voicemail message, or any combination thereof.

5. The communication device of claim 1, wherein the operations further comprise:

receiving an indication for including an audio file of the voicemail message with the portion of the information; and

transmitting the indication for including the audio file to the server for delivery of the audio file to the intended recipient with the portion of the information.

6. The communication device of claim 5, wherein the audio file includes only a second portion of the voicemail message that corresponds to the portion of the information.

7. The communication device of claim 5, wherein the audio file is delivered to the intended recipient in a .WAV format, an mpx format, a REAL Audio format, or any combination thereof.

8. The communication device of claim 1, wherein the operations further comprise:

receiving a second selection of a second portion of second information associated with a second voicemail message via the graphical user interface; and

transmitting the second selection of the second portion of the second information to the server for delivery of the second portion of the second information to the intended recipient.

9. The communication device of claim 1, wherein the information is delivered to the intended recipient as an electronic mail message.

10. The communication device of claim 9, wherein the electronic mail message includes an attachment of an audio file of the voicemail message corresponding to the portion of the information.

11. A non-transitory machine-readable storage medium, comprising executable instructions that, when executed by a processor, facilitate performance of operations, comprising:

receiving, at a communication device, information associated with a voicemail message, wherein the information includes a transcript and a transcript index that are generated from the voicemail message, and wherein each respective word in the voicemail message is indexed relative to an occurrence in time of the respective word in the voicemail message, to yield the transcript index;

displaying, at a graphical user interface, the information associated with the voicemail message;

receiving a selection of a portion of the information via the graphical user interface, wherein the selection of the portion of the information includes selection of a portion of the transcript; and

transmitting the portion of the information to an intended recipient, wherein the portion of the information is identified based on the transcript index.

12. The non-transitory machine-readable storage medium of claim 11, wherein the processor comprises a plurality of processors operating in a distributed processing environment, and wherein the communication device is identified by a remote device.

13. The non-transitory machine-readable storage medium of claim 11, wherein the information includes a name associated with the voicemail message, a message summary, a telephone number associated with the voicemail message, a date associated with the voicemail message, a size of the voicemail message, or any combination thereof.

14. The non-transitory machine-readable storage medium of claim 11, wherein the operations further comprise receiving an audio file of the voicemail message.

15. The non-transitory machine-readable storage medium of claim 14, wherein the audio file includes only a second portion of the voicemail message that corresponds to the portion of the information.

16. The non-transitory machine-readable storage medium of claim 14, wherein the audio file is received in a .WAV format, an mpx format, a REAL Audio format, or any combination thereof.

17. The non-transitory machine-readable storage medium of claim 11, wherein the information is received as an electronic mail message.

18. The non-transitory machine-readable storage medium of claim 17, wherein the electronic mail message includes an attachment of an audio file of the voicemail message corresponding to the portion of the information.

19. A method, comprising:

receiving, via a processor and from a server, information associated with a voicemail message, wherein the information includes a transcript and a transcript index that are generated from the voicemail message, and wherein each respective word the voicemail message is indexed relative to an occurrence in time of the respective word in the voicemail message, to yield the transcript index;

displaying, at a graphical user interface, the information associated with the voicemail message;

receiving a selection of a portion of the information via the graphical user interface, wherein the selection of the portion of the information includes selection of a portion of the transcript; and

transmitting the portion of the information to an intended recipient, wherein the portion of the information is identified based on the transcript index.

20. The method of claim 19, wherein the processor comprises a plurality of processors operating in a distributed processing environment, and wherein the operations further comprise receiving a first selection of a first portion of the information via the graphical user interface.

21. The method of claim 19, further comprising:

receiving a second selection of a second portion of the transcript associated with the voicemail message via the graphical user interface, wherein the portion and the second portion are not contiguous; and

transmitting the second selection of the second portion of the transcript to the server for delivery of the second portion of to the intended recipient.

22. The method of claim 19, wherein the information further comprises a name associated with the voicemail message, a message summary, a telephone number associated with the voicemail message, a date associated with the voicemail message, a size of the voicemail message, or any combination thereof.

23. The method of claim 19, further comprising:

receiving an indication for including an audio file of the voicemail message with the portion of the information; and

transmitting the indication for including the audio file to the server for delivery of the audio file to the intended recipient with the portion of the information.

24. The method of claim 23, wherein the audio file includes only a second portion of the voicemail message that corresponds to the portion of the information.

25. The method of claim 23, wherein the audio file is delivered to the intended recipient in a .WAV format, an mpx format, a REAL Audio format, or any combination thereof.

26. The method of claim 19, further comprising:

receiving a second selection of a second portion of second information associated with a second voicemail message via the graphical user interface; and

transmitting the second selection of the second portion of the second information to the server for delivery of the second portion of the second information to the intended recipient.

27. The method of claim 19, wherein the information is delivered to the intended recipient as an electronic mail message.

28. The method of claim 27, wherein the electronic mail message includes an attachment of an audio file of the voicemail message corresponding to the portion of the information.