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System for utilizing one or more data sources to generate a customized set of operations

  • US 10,025,933 B2
  • Filed: 05/25/2016
  • Issued: 07/17/2018
  • Est. Priority Date: 05/25/2016
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • at least one processor;

    a communication interface; and

    memory storing computer-readable instructions that, when executed by the at least one processor, cause the system to;

    determine, by an automated service initiation engine, that a combination of a first value of a first common data field and a second value of a second common data field is indicative of a predefined event, wherein the first common data field and the second common data field have been flagged as trusted data fields by a rules engine, and wherein the first common data field has been flagged as a trusted data field by the rules engine based on an analysis comprising;

    assigning, by the rules engine, a preliminary score to the first common data field based on a first set of rules;

    calculating, by the rules engine, a first confidence level for the first common data field based on a second set of rules;

    determining, by the rules engine, whether the first confidence level is above a first threshold; and

    flagging, by the rules engine and responsive to determining that the first confidence level is above the first threshold, the first common data field as a trusted data field;

    calculate, by the automated service initiation engine and based on one or more rules from the rules engine, a confidence level for the predefined event;

    determine, by the automated service initiation engine, whether the confidence level for the predefined event is above a threshold;

    generate, by the automated service initiation engine and responsive to a determination that the confidence level for the predefined event is above the threshold, a set of operations, the set of operations comprising a first plurality of operations to be completed by a user;

    transmit, by the automated service initiation engine, the set of operations to a user device associated with the user;

    receive, by the automated service initiation engine and from the user device, a notification that the user has completed a first operation in the set of operations;

    generate, by the automated service initiation engine and responsive to receiving the notification that the user has completed the first operation in the set of operations, an updated set of operations, the updated set of operations comprising a second plurality of operations to be completed by the user; and

    transmit, by the automated service initiation engine, the updated set of operations to the user device associated with the user.

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