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Generating dialog recommendations for chat information systems based on user interaction and environmental data

  • US 10,026,400 B2
  • Filed: 06/27/2013
  • Issued: 07/17/2018
  • Est. Priority Date: 06/27/2013
  • Status: Active Grant
First Claim
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1. A method for delivering dialog recommendations in a hardware-based chat information system (CIS), the method comprising:

  • receiving, by a processor operatively coupled to a memory, a speech-based user input;

    recognizing, by the processor, at least a part of the speech-based user input to generate a recognized input;

    providing, by the processor, at least one response to the recognized input, the at least one response provided for presentation via a user device in response to the speech-based user input;

    monitoring, by the processor, for occurrence of at least one triggering event;

    identifying, by the processor and based on the monitoring, the occurrence of the at least one triggering event, wherein identifying the occurrence of the at least one triggering event comprises recognizing one or more CIS operating modes, based on at least one of;

    the one or more CIS operating modes having never been used by the user, andthe one or more CIS operating modes having not been used by the user over a predetermined period of time;

    based at least in part on the identification, generating, by the processor, at least one dialog recommendation that is related to the at least one triggering event;

    presenting, by the processor, the at least one dialog recommendation to a user via the user device, wherein the at least one dialog recommendation is presented via the user device separate from the at least one response;

    receiving, by the processor after the presenting, either a selection of the dialog recommendation or a second speech-based user input that is based on a user speaking the at least one dialog recommendation; and

    providing, by the processor, a corresponding response in response to the receiving, wherein the corresponding response corresponds to the at least one dialog recommendation, and wherein the corresponding response is provided when either of the selection or the second speech-based user input is received.

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