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Pervasive realtime framework

  • US 10,027,528 B2
  • Filed: 10/20/2014
  • Issued: 07/17/2018
  • Est. Priority Date: 10/24/2007
  • Status: Active Grant
First Claim
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1. A method performed by a computer system in a network communication environment, the method comprising:

  • transmitting a web page to a web browser application being executed on a client network node of a user, wherein the web page is associated with a designation of a customer service virtual area, and a view of the web page is rendered by the web browser application;

    conditioned on a determination that a customer service representative is present in an instance of a customer service virtual area corresponding to the designation, triggering a rendering of the instance of the customer service virtual area on the user'"'"'s client network node; and

    establishing a presence for the user in the rendered instance of the customer service virtual area, wherein the rendered instance of the customer service virtual area supports realtime communications between the client network node of the user and a client network node of the customer service representative in a context defined by the instance of the customer service virtual area.

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