Automated decision making

• US 10,032,134 B2
• Filed: 10/02/2014
• Issued: 07/24/2018
• Est. Priority Date: 10/02/2014
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP SE
• Inventors: Tsyganskiy, Boris, Spielvogel, Peter
• Primary Examiner(s): Misir, Dave
• Application Number:
  US14/505,025
• Publication Number:
  US 20160098682A1
• Time in Patent Office: 1,391 Days
• Field of Search: 706 45
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/105 Human resources

Abstract

The present disclosure involves systems, software, and computer implemented methods for decision making. One example method includes receiving a request for a decision at a decision manager system, the received request associated with a unique identifier, classifying the request based on metadata associated with the received request, identifying a decision approval rule set based on the classified request, the decision approval rule set identifying a set of approvers, identifying at least one prior approval associated with the unique identifier, the at least one prior approval associated with the at least one approver, and applying the at least one prior approval to the decision associated with the received request and updating the set of approvers by removing the at least one approver from the set of approvers.

Claims

1. A computer-implemented method executed by one or more processors, the method comprising:

receiving a request for a decision at a decision manager system, the received request associated with a unique identifier;

classifying the request based on metadata associated with the received request;

identifying a decision approval rule set based on the classified request, the decision approval rule set identifying a set of approvers and a defined schedule associated with routing requests to the set of approvers;

identifying at least one prior approval associated with the unique identifier associated with the received request, the at least one identified prior approval associated with at least one approver among the identified set of approvers, wherein the at least one identified prior approval corresponds to at least one approval associated with a prior related request to the received request; and

reducing time and resources consumed in reaching the decision by applying the at least one prior approval to the decision associated with the received request and automatically updating, at the decision manager system, the set of approvers by automatically applying the at least one prior approval associated with the request in association with the corresponding at least one approver and removing the at least one approver from the set of approvers in the defined schedule associated with routing requests to the set of approvers before sending the request to any approver in the set of approvers; and

wherein the identified decision approval rule set defines at least one rule determining when a prior approval of at least one approver is no longer valid based on subsequent actions by at least one other approver in the set of approvers, the method further comprising, in response to determining that the prior approval of the at least one approver is determined to be no longer valid;

removing the at least one prior approval from being applied to the decision associated with the received request and automatically updating the set of approvers to include the at least one approver associated with the no longer valid prior approval and updating the defined schedule routing of requests to include the at least one approver associated with the no longer valid prior approval.

2. The method of claim 1 further comprising:

sending approval requests to the remaining updated set of approvers;

receiving responses from the updated set of approvers; and

storing the received responses as prior approvals associated with the unique identifier associated with the received request to be applied to future requests associated with the unique identifier.

3. The method of claim 2 wherein after responses from each of the set of approvers are received, an outcome of the requested decision is received.

4. The method of claim 3 wherein the request for the decision is a first request for the decision, and wherein the decision manager system is a first decision manager system, further comprising:

initiating a second request for a decision at a second decision manager system in response to receiving the outcome of the first requested decision.

5. The method of claim 4 wherein at least one prior approval from the first decision manager system is used as a prior approval in the second decision manager system.

6. The method of claim 5 wherein the second requested decision is associated with the unique identifier of the first requested decision.

7. The method of claim 1 wherein the request for the decision is associated with a decision deadline.

8. The method of claim 1 wherein classification is performed by a classification system, wherein the classification system comprises a learning system.

9. The method of claim 1 wherein the identified set of approvers is based on a requestor'"'"'s first-level manager, the requestor'"'"' s second-level manager, a human resources business partner, a human resources director, and a business unit manager.

10. The method of claim 3 wherein the decision approval rule set is modified based on the outcome of the requested decision, further comprising identifying the modified decision rule set for a future request for a decision having the same classification as the requested decision.

11. The method of claim 10 wherein modifying the decision approval rule set comprises modifying an ordering of the set of approvers.

12. A system comprising:

one or more computers associated with an enterprise portal; and

a non-transitory computer-readable medium coupled to the one or more computers having instructions stored thereon which, when executed by the one or more computers, cause the one or more computers to perform operations comprising;

receiving a request for a decision at a decision manager system, the received request associated with a unique identifier;

classifying the request based on metadata associated with the received request;

identifying a decision approval rule set based on the classified request, the decision approval rule set identifying a set of approvers and a defined schedule associated with routing requests to the set of approvers;

identifying at least one prior approval associated with the unique identifier associated with the received request, the at least one identified prior approval associated with at least one approver among the identified set of approvers, wherein the at least one identified prior approval corresponds to at least one approval associated with a prior related request to the received request; and

reducing time and resources consumed in reaching the decision by applying the at least one prior approval to the decision associated with the received request and automatically updating, at the decision manager system, the set of approvers by automatically applying the at least one prior approval associated with the request in association with the corresponding at least one approver and removing the at least one approver from the set of approvers in the defined schedule associated with routing requests to the set of approvers before sending the request to any approver in the set of approvers; and

wherein the identified decision approval rule set defines at least one rule determining when a prior approval of at least one approver is no longer valid based on subsequent actions by at least one other approver in the set of approvers, the operations further comprising, in response to determining that the prior approval of the at least one approver is determined to be no longer valid;

removing the at least one prior approval from being applied to the decision associated with the received request and automatically updating the set of approvers to include the at least one approver associated with the no longer valid prior approval and updating the defined schedule routing of requests to include the at least one approver associated with the no longer valid prior approval.

13. The system of claim 12 wherein after responses from each of the set of approvers are received, an outcome of the requested decision is received.

14. The system of claim 13 wherein the request for the decision is a first request for the decision, and wherein the decision manager system is a first decision manager system, the operations further comprising:

initiating a second request for a decision at a second decision manager system in response to receiving the outcome of the first requested decision.

15. A computer program product encoded on a non-transitory storage medium, the product comprising non-transitory, computer readable instructions for causing one or more processors to perform operations comprising:

receiving a request for a decision at a decision manager system, the received request associated with a unique identifier;

classifying the request based on metadata associated with the received request;

identifying a decision approval rule set based on the classified request, the decision approval rule set identifying a set of approvers and a defined schedule associated with routing requests to the set of approvers;

identifying at least one prior approval associated with the unique identifier associated with the received request, the at least one identified prior approval associated with at least one approver among the identified set of approvers, wherein the at least one identified prior approval corresponds to at least one approval associated with a prior, related request to the received request; and

reducing time and resources consumed in reaching the decision by applying the at least one prior approval to the decision associated with the received request and automatically updating, at the decision manager system, the set of approvers by automatically applying the at least one prior approval associated with the request in association with the corresponding at least one approver and removing the at least one approver from the set of approvers in the defined schedule associated with routing requests to the set of approvers before sending the request to any approver in the set of approvers; and

wherein the identified decision approval rule set defines at least one rule determining when a prior approval of at least one approver is no longer valid based on subsequent actions by at least one other approver in the set of approvers, the operations further comprising, in response to determining that the prior approval of the at least one approver is determined to be no longer valid;

removing the at least one prior approval from being applied to the decision associated with the received request and automatically updating the set of approvers to include the at least one approver associated with the no longer valid prior approval and updating the defined schedule routing of requests to include the at least one approver associated with the no longer valid prior approval.

16. The product of claim 15 wherein after responses from each of the set of approvers are received, an outcome of the requested decision is received.

17. The product of claim 16 wherein the request for the decision is a first request for the decision, and wherein the decision manager system is a first decision manager system, the operations further comprising:

initiating a second request for a decision at a second decision manager system in response to receiving the outcome of the first requested decision.

18. The product of claim 17 wherein at least one prior approval from the first decision manager system is used as a prior approval in the second decision manager system.

19. The product of claim 16 wherein the decision approval rule set is modified based on the outcome of the requested decision, the operations further comprising identifying the modified decision rule set for a future request for a decision having the same classification as the requested decision.