System monitoring device

• US 10,033,603 B2
• Filed: 12/10/2015
• Issued: 07/24/2018
• Est. Priority Date: 12/10/2015
• Status: Active Grant

• Current Assignee: Accenture Global Solutions Limited (Accenture PLC)
• Original Assignee: Accenture Global Solutions Limited (Accenture PLC)
• Inventors: Gurdasani, Vijay H., Jain, Rohit, Ghosh, Sumit Kumar, Ved, Neelam, Maheshwari, Rajnee, Ranjan, Ravi
• Primary Examiner(s): Zand, Davoud
• Application Number:
  US14/965,154
• Publication Number:
  US 20170171043A1
• Time in Patent Office: 957 Days
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/0766 Error or fault reporting or storing
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/3055 Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction by redundancy in operation G06F11/14; error detection or correction by redundancy in hardware G06F11/16
• CPC Class Codes: G06F 11/3072 where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 11/3433 for load management allocation of a server based on load conditions G06F9/505; load rebalancing G06F9/5083; redistributing the load in a network by a load balancer H04L67/1029
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: G06F 16/182 Distributed file systems
• CPC Class Codes: G06F 2201/81 Threshold
• CPC Class Codes: G06F 2201/875 Monitoring of systems including the internet
• CPC Class Codes: H04L 43/06 Generation of reports

Abstract

A device may select an enterprise content management (ECM) system for monitoring. The ECM system may include a set of subsystems. The device may monitor the set of subsystems of the ECM system based on selecting the ECM system for monitoring. The device may perform a set of health checks on the set of subsystems based on monitoring the set of subsystems. The set of health checks may include a validation of a set of network addresses associated with the set of subsystems, an analysis of a set of log files associated with the set of subsystems, and a determination of a set of metrics associated with the set of subsystems. The device may generate a health check report based on the set of health checks. The device may provide the health check report.

Claims

1. A device, comprising:

one or more memories; and

one or more processors, communicatively coupled to the one or more memories, to;

select an enterprise content management (ECM) system for monitoring,

the ECM system including a set of subsystems;

monitor the set of subsystems of the ECM system based on selecting the ECM system for monitoring;

perform a set of health checks on the set of subsystems based on monitoring the set of subsystems,

the set of health checks including a validation of a set of network addresses associated with the set of subsystems, an analysis of a set of log files associated with the set of subsystems, and a determination of a set of metrics associated with the set of subsystems,

the set of health checks relating to a status of the ECM system,

the set of subsystems being monitored based upon a set of decision criteria;

generate a health check report based on the set of health checks,

the health check report including information associated with the validation of the set of network addresses, the analysis of the set of log files, and the determination of the set of metrics associated with the set of subsystems;

provide the health check report;

perform a response action based upon the status of the ECM system,

the response action automatically causing one or more issues identified in the set of health checks to be corrected,

the response action reducing network traffic relative to user devices being unable to access the ECM system, and

the response action including at least one of;

terminating a set of blocking queries associated with a database of the ECM system,

causing a set of resources to be reallocated from a first subsystem of the ECM system to a second subsystem of the ECM system, or

correcting an error, of a set of known errors, associated with the ECM system.

2. The device of claim 1, where the ECM system is an International Business Machines Corporation (IBM) FileNet system.

3. The device of claim 1, where the one or more processors, when performing the set of health checks, are to:

identify the set of network addresses associated with the set of subsystems,

the set of network addresses including a web address; and

determine, for the web address, information expected to be provided based on accessing the web address;

determine whether accessing the web address causes the ECM system to provide the information expected to be provided based on accessing the web address; and

where the one or more processors, when generating the health check report, are to;

include, in the health check report, information identifying a result of determining whether accessing the web address causes the ECM system to provide the information expected to be provided based on accessing the web address.

4. The device of claim 1, where the one or more processors, when performing the set of health checks, are to:

identify the set of network addresses associated with the set of subsystems,

the set of network addresses including a web services address; and

determine, for the web services address, a service expected to be provided by the ECM system based on accessing the web services address;

determine whether accessing the web services address causes the ECM system to provide the service expected to be provided based on accessing the web services address; and

where the one or more processors, when generating the health check report, are to;

include, in the health check report, information identifying a result of determining whether accessing the web services address causes the ECM system to provide the service expected to be provided based on accessing the web services address.

5. The device of claim 1, where the one or more processors, when performing the set of health checks, are to:

identify the set of network addresses associated with the set of subsystems,

the set of network addresses including a file transfer protocol (FTP) address; and

determine, for the FTP address, information expected to be provided by the ECM system based on accessing the FTP address;

determine whether accessing the FTP address causes the ECM system to provide the information expected to be provided based on accessing the FTP address; and

where the one or more processors, when generating the health check report, are to;

include, in the health check report, information identifying a result of determining whether accessing the FTP address causes the ECM system to provide the information expected to be provided based on accessing the FTP address.

6. The device of claim 1, where the one or more processors, when performing the set of health checks, are to:

identify a set of credentials associated with accessing one or more portions of the ECM system;

determine, for a particular credential of the set of credentials, information expected to be provided by the ECM system based on utilizing the particular credential;

determine whether utilizing the particular credential causes the ECM system to provide the information expected to be provided based on utilizing the particular credential; and

where the one or more processors, when generating the health check report, are to;

include, in the health check report, information identifying a result of determining whether utilizing the particular credential causes the ECM system to provide the information expected to be provided based on utilizing the particular credential.

7. The device of claim 1, where the one or more processors are further to:

receive a trigger causing the device to perform the set of health checks on the set of subsystems.

8. The device of claim 7, where the trigger is a message received from a user device.

9. A non-transitory computer-readable medium storing instructions, the instructions comprising:

one or more instructions that, when executed by one or more processors, cause the one or more processors to;

identify a target system on which to perform a health check;

perform the health check on the target system,

the health check including a determination of a status of a plurality of subsystems of the target system;

generate a health check report based on performing the health check on the target system,

the health check report including information identifying the status of the plurality of subsystems of the target system,

the health check report identifying one or more issues associated with the plurality of subsystems of the target system;

provide the health check report;

perform a response action based upon the status of the target system,

the response action automatically causing one or more issues identified in the health check to be corrected,

the response action reducing network traffic relative to user devices being unable to access the target system, and

the response action including at least one of;

terminating a set of blocking queries associated with a database of the target system,

causing a set of resources to be reallocated from a first subsystem of the target system to a second subsystem of the target system, or

correcting an error, of a set of known errors, associated with the target system.

10. The computer-readable medium of claim 9, where the target system is an enterprise content management system;

and

where the plurality of subsystems that include at least one of;

a content collector,

a content server,

a process server,

an application server,

a background server,

a data storage server, or

an imaging server.

11. The computer-readable medium of claim 9, where the one or more instructions, that cause the one or more processors to perform the health check, cause the one or more processors to:

determine one or more metrics regarding a database of the target system; and

where the one or more instructions, that cause the one or more processors to generate the health check report, cause the one or more processors to;

include, in the health check report, information identifying the one or more metrics regarding the database of the target system.

12. The computer-readable medium of claim 11, where the database is an enterprise database.

13. The computer-readable medium of claim 9, where the one or more instructions, that cause the one or more processors to perform the health check, cause the one or more processors to:

identify a log file associated with a particular subsystem of the plurality of subsystems;

parse the log file to identify an issue with the particular subsystem; and

where the one or more instructions, that cause the one or more processors to generate the health check report, cause the one or more processors to;

include information associated with identifying the issue with the particular subsystem based on identifying the issue with the particular subsystem.

14. The computer-readable medium of claim 13, where the one or more instructions, that cause the one or more processors to parse the log file, cause the one or more processors to:

determine whether a keyword, of a set of keywords, is included in the log file,

each keyword, of the set of keywords, being associated with identifying a particular issue; and

identify the issue with the particular subsystem based on determining that the keyword is included in the log file.

15. The computer-readable medium of claim 9, where the one or more instructions, that cause the one or more processors to perform the health check, cause the one or more processors to:

identify a log file associated with a particular subsystem of the plurality of subsystems;

parse the log file to identify a background task or job; and

where the one or more instructions, that cause the one or more processors to generate the health check report, cause the one or more processors to;

include information regarding the background task or job associated with the particular subsystem based on identifying the background task or job associated with the particular subsystem.

16. The computer-readable medium of claim 9, where the one or more instructions, that cause the one or more processors to perform the health check on the target system, cause the one or more processors to:

determine whether a particular subsystem, of the plurality of subsystems, is providing a particular service; and

where the one or more instructions, that cause the one or more processors to generate the health check report, cause the one or more processors to;

include information associated with identifying a result of determining whether the particular subsystem is providing the particular service.

17. A method, comprising:

identifying, by a device, an enterprise content management system;

obtaining, by the device, information identifying a status of the enterprise content management system,

the status being related to an application associated with the enterprise content management system, an availability of the enterprise content management system, or a stability of the enterprise content management system,

the obtaining the information identifying the status including validating a set of network addresses associated with the enterprise content management system, analyzing a set of log files associated with the enterprise content management system, or determining a set of metrics associated with the enterprise content management system;

generating, by the device, information identifying the status of the enterprise content management system;

providing, by the device, the information identifying the status of the enterprise content management system;

identifying, by the device, a remedial action based on the status of the enterprise content management system; and

automatically performing, by the device, the remedial action to correct an issue associated with the enterprise content management system,

the remedial action reducing network traffic relative to user devices being unable to access the enterprise content management system,

the remedial action including at least one of;

terminating a set of blocking queries associated with a database of the enterprise content management system,

causing a set of resources to be reallocated from a first subsystem of the enterprise content management system to a second subsystem of the enterprise content management system, or

correcting an error, of a set of known errors, associated with the enterprise content management system.

18. The method of claim 17, further comprising:

identifying a plurality of issues associated with the enterprise content management system;

classifying the plurality of issues based on a set of classification criteria; and

where providing the information identifying the status of the enterprise content management system comprises;

providing information identifying classifications of the plurality of issues.

19. The method of claim 17, further comprising:

generating a health score for each subsystem, and

where automatically performing the remedial action is based upon the health score of the subsystem failing to exceed a threshold.

20. The method of claim 17, further comprising:

providing a user interface to receive input for selecting the enterprise content management system.