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Methods and systems for information streaming to user interface

  • US 10,033,869 B2
  • Filed: 08/29/2008
  • Issued: 07/24/2018
  • Est. Priority Date: 08/29/2008
  • Status: Active Grant
First Claim
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1. A computer-implemented method for information streaming to a user interface, the method comprising:

  • receiving, at a network contact center and from the user interface, a notification that an agent is available to be contacted by customers;

    opening a Hypertext Transfer Protocol (HTTP) connection between the user interface and a server of the network contact center;

    keeping the HTTP connection open as a persistent HTTP connection;

    receiving, at the server of the networked contact center, a HTTP request, from the user interface, to stream information to the user interface, the HTTP request specifying that the server push certain types of events upon their arrival at the server;

    receiving, at the server, one or more events, wherein a particular event of the one or more events indicates that a particular customer is seeking contact with an agent;

    pushing the one or more events, including the particular event, to the user interface via the persistent HTTP connection, the one or more events resulting in a change in the user interface without further HTTP requests from the user interface, wherein the change displays a visual indicator of an incoming call from the particular customer, contact information of the particular customer, and enables a rejection button selectable by the agent for rejecting a communication from the particular customer; and

    terminating the persistent HTTP connection after a predetermined period of time and queuing further events while the persistent HTTP connection is terminated.

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