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Method and system for co-browsing in a B2C2C co-browse architecture through co-browsing functionality embedded in content of a content provider as initiated by a host to a co-browse session

  • US 10,038,746 B2
  • Filed: 09/02/2014
  • Issued: 07/31/2018
  • Est. Priority Date: 08/30/2013
  • Status: Active Grant
First Claim
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1. A method for co-browsing, comprising:

  • establishing a first communication session between a first web browser of first device and a content provider over a network to deliver content to said first web browser from said content provider, wherein said content comprises embedded co-browsing functionality to host a co-browse session;

    receiving a request for activating said co-browsing functionality at said first device;

    establishing a second communication session between said first web browser and a co-browse communication server to initiate said co-browse session, wherein said co-browse session comprises a co-browse session identifier, priority information, and rules, wherein said first device acts as a host in said co-browse session;

    establishing a third communication session between a second web browser of a second device and said co-browse communication server to join said second web browser into said co-browse session based on said co-browse session identifier;

    identifying the first communication session by the content provider based on the previously received user identifier; and

    establishing said co-browse session between said first web browser as said host and said second web browser of said second device as a guest, such that said content at said first web browser is delivered to said second web browser via said co-browse communication sever over said co-browse session by said embedded co-browsing functionality delivered to said first web browser in said content,wherein said second device is insulated from receiving direct communication from said content provider, andwherein said co-browse session allows the host and the guest to display online content from said content provider subject to modifications to a display of said second device for co-browsing depending on said priority information and said rules as defined for the host or the guest.

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