Just in time learning driven by point of sale or other data and metrics

• US 10,043,145 B2
• Filed: 06/01/2015
• Issued: 08/07/2018
• Est. Priority Date: 06/01/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Gruen, Daniel M
• Primary Examiner(s): Miller, Alan S
• Application Number:
  US14/727,091
• Publication Number:
  US 20160350697A1
• Time in Patent Office: 1,163 Days
• Field of Search: 705 711- 742
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/063118 Staff planning in a project environment
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G09B 5/06 with both visual and audible presentation of the material to be studied
• CPC Class Codes: G09B 5/14 with provision for individual teacher-student communication

Abstract

A method and system are provided. The method includes monitoring, by a processor-based monitoring device, work metrics, indicative of work performance, of a plurality of users. The method further includes soliciting input, by a user input solicitation device, from any of the plurality of users who have success regarding at least one work task, regarding activities which led to the success and suggestions on how other users can benefit from the input. The method also includes providing, by an input dissemination device, the input to a particular user identified from among the plurality of users as needing improvement in performing the at least one work task. The success is determined by evaluating the work metrics with respect to at least one threshold.

Claims

1. A computer program product for increasing user performance, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a computer to cause the computer to perform a method comprising:

monitoring, by a processor-based monitoring device, work metrics, indicative of work performance, of a plurality of users, the monitoring being performed continually in real-time;

soliciting input, by a user input solicitation device, from any of the plurality of users who have success regarding at least one work task, regarding activities which led to the success and suggestions on how other users can benefit from the input;

providing, by an input dissemination device, the input to a particular user identified from among the plurality of users as needing improvement in performing the at least one work task, the input being personalized and presented on a display customized for the particular user, the display being configured to provide learning materials tailored to the particular user for improving individual work performance; and

recommending the input to other users, from among the plurality of users, who have a same need or a similar need for improvement as the particular user,

wherein the success is determined by evaluating the work metrics with respect to at least one threshold.

2. A system, comprising:

a processor-based monitoring device for monitoring work metrics, indicative of performance, of a plurality of users, the monitoring being performed continually in real-time;

a user input solicitation device for soliciting input, from any of the plurality of users who have success regarding at least one work task, regarding activities which led to the success and suggestions on how other users can benefit from the input;

an input dissemination device for providing the input to a particular user identified from among the plurality of users as needing improvement in performing the at least one work task, the input being personalized and presented on a display customized for the particular user, the display being configured to provide learning materials tailored to the particular user for improving individual work performance; and

an input recommendation device for recommending the input to other users, from among the plurality of users, who have a same need or a similar need for improvement as the particular user,

wherein the success is determined by evaluating the work metrics with respect to at least one threshold.

3. The system of claim 2, further comprising a successful user identification device for identifying any of the plurality of users who have success regarding the at least one work task, using the work metrics.

4. The system of claim 2, wherein the input comprises learning content used by any of the plurality of users who have success, and learning content that has been generated by any of the plurality of user who have success.

5. The system of claim 2, wherein the input dissemination device provides the input to the particular user by at least one of providing learning content to the particular user, providing a way to access the learning content, and identifying the way to access the learning content.

6. The system of claim 2, further comprising a feedback device for providing at least one of feedback, recognition, and enumeration to any of the plurality of users whose input benefited the particular user in the performance of the at least one work task, based on an estimation of an assistance value and an outcome value to which the input contributed.

7. The system of claim 2, wherein the processor-based monitoring device obtains updated work metrics, and the system further comprises an improvement determination device for determining, using the updated work metrics, whether the performance of the at least one work task by the particular user has benefited from the input.

8. The system of claim 2, further comprising a question and learning assistance request processor for receiving a question or request for learning assistance from a given user, from among the plurality of users, with respect to the particular work task or another work task, and routing the question or request for learning assistance to other ones of the plurality of users who have at least one of experience and success with the particular work task or the other work task.