System and methods for credit dispute processing, resolution, and reporting

• US 10,043,214 B1
• Filed: 06/01/2017
• Issued: 08/07/2018
• Est. Priority Date: 03/14/2013
• Status: Active Grant

• Current Assignee: Consumerinfo.com Incorporated (Experian plc)
• Original Assignee: Consumerinfo.com Incorporated (Experian plc)
• Inventors: Hunt, III, Herbert Harris
• Primary Examiner(s): Nguyen, Tien C
• Application Number:
  US15/610,913
• Time in Patent Office: 432 Days
• Field of Search: 705 38, 705 39, 705 40, 705 37, 705 41, 705319, 705 26, 705 261, 705 45, 705 30, 705 714, 705 80, 345758, 345163, 37926511, 360 921
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 50/182 Alternative dispute resolution

Abstract

Systems and methods are provided for credit dispute processing, resolution, and reporting. Credit dispute resolution requests may be received, processed, and sent to a credit bureau for submission to creditors. Status of credit dispute resolutions may be reported to consumers. If a creditor'"'"'s response time is longer than its average response time or if a creditor does not respond to a credit dispute resolution request within a regulatory response period, alerts and reports may be sent to consumers to provide consumers with further options.

Claims

1. A credit dispute resolution computing system comprising:

a computer readable storage medium having software instructions stored thereon; and

one or more processors configured to execute the software instructions to cause the computing system to;

determine, from a plurality of statuses, a current status of a credit dispute request;

generate user interface data configured to be rendered as a user interface associated with the credit dispute request, wherein the user interface includes;

a plurality of visual representations of respective ones of the plurality of statuses, and

a first indicator of the current status of the credit dispute request, wherein the first indicator is positioned in the user interface in relation to the plurality of visual representations to indicate the current status of the credit dispute request;

receive, over a wired or wireless electronic communication channel, a request to access the user interface, wherein the request to access the user interface is received via selection of a first selectable link which indicates an electronic address by which the user interface may be accessed;

in response to selection of the first selectable link;

cause transmission, over the wired or wireless electronic communication channel, of the user interface data to an electronic device of a user associated with the credit dispute request; and

cause rendering and display of the user interface on the electronic device of the user;

receive additional information associated with the credit dispute request;

in response to determining that the additional information indicates a change of status of the credit dispute request;

determine, from the plurality of statuses, an updated status of the credit dispute request that is different than the current status; and

generate updated user interface data configured to be rendered as an updated user interface, wherein in the updated user interface the first indicator is repositioned in relation to the plurality of visual representations to indicate the updated status of the credit dispute request;

receive, over the wired or wireless electronic communication channel, a request to access the updated user interface, wherein the request to access the updated user interface is received via selection of a second selectable link which indicates an electronic address by which the updated user interface may be accessed; and

in response to selection of the second selectable link;

cause transmission, over the wired or wireless electronic communication channel, of the updated user interface data to the electronic device of the user; and

cause rendering and display of the updated user interface on the electronic device of the user.

2. The credit dispute resolution computing system of claim 1, wherein the first selectable link is provided as part of a first electronic alert that also includes an indication of the current status of the credit dispute request.

3. The credit dispute resolution computing system of claim 2, wherein the one or more processors are configured to execute the software instructions to cause the computing system to further:

in response to determining the current status of the credit dispute request;

generate the first electronic alert including the indication of the current status of the credit dispute request and the first selectable link; and

transmit the first electronic alert to the electronic device of the user associated with the credit dispute request.

4. The credit dispute resolution computing system of claim 3, wherein the second selectable link is provided as part of a second electronic alert that also includes an indication of the updated status of the credit dispute request.

5. The credit dispute resolution computing system of claim 4, wherein the one or more processors are configured to execute the software instructions to cause the computing system to further:

in response to determining the updated status of the credit dispute request;

generate the second electronic alert including the indication of the updated status of the credit dispute request and the second selectable link; and

transmit the second electronic alert to the electronic device of the user associated with the credit dispute request.

6. The credit dispute resolution computing system of claim 5, wherein the first indicator comprises a graphical icon.

7. The credit dispute resolution computing system of claim 6, wherein the plurality of visual representations are horizontally arranged as a timeline.

8. The credit dispute resolution computing system of claim 7, wherein the user interface further includes a second indicator of the current status of the credit dispute request, wherein the second indicator comprises textual information.

9. The credit dispute resolution computing system of claim 8, wherein the one or more processors are configured to execute the software instructions to cause the computing system to further:

determine a difference between a total number of days since the credit dispute request has been submitted to a creditor and a regulatory response time requirement,

wherein the user interface further includes;

an indication of the difference; and

an indication of whether the total number of days since the credit dispute request has been submitted to the creditor has exceeded the regulatory response time requirement.

10. The credit dispute resolution computing system of claim 9, wherein user interface further includes a graphical indicator of a number of days that the regulatory response time requirement has been exceeded.

11. The credit dispute resolution computing system of claim 10, wherein at least one of the current status or the updated status indicates respective actions related to the credit dispute request, wherein the actions include at least one of:

credit dispute request received, credit dispute case sent to credit bureau, credit dispute case acknowledged by creditor, or creditor replies to credit dispute request.

12. The credit dispute resolution computing system of claim 11, wherein the user interface further includes at least one of:

a calculated average response time associated with a creditor associated with the credit dispute request,

a calculated probability that the creditor will respond to the credit dispute request within the calculated average response time,

a determined elapsed time period associated with the credit dispute request,

a regulatory response time period for the creditor to respond to the credit dispute request,

a visual indication of whether the determined elapsed time period is larger than the calculated average response time,

an average response time associated with the creditor for a type of dispute, or

an option to initiate automatic submission of the credit dispute request to one or more additional credit bureaus.

13. The credit dispute resolution computing system of claim 12, wherein the one or more processors are configured to execute the software instructions to cause the computing system to further:

determine an average response time for the creditor based on one or more actual response times for the creditor in credit dispute requests of other users.

14. A computer-implemented method comprising:

by one or more hardware processors executing software instructions;

determining, from a plurality of statuses, a current status of a credit dispute request;

generating user interface data configured to be rendered as a user interface associated with the credit dispute request, wherein the user interface includes;

a plurality of visual representations of respective ones of the plurality of statuses, and

a first indicator of the current status of the credit dispute request, wherein the first indicator is positioned in the user interface in relation to the plurality of visual representations to indicate the current status of the credit dispute request;

receiving, over a wired or wireless electronic communication channel, a request to access the user interface;

in response to the request to access the user interface, causing transmission, over the wired or wireless electronic communication channel, of the user interface data to an electronic device of a user associated with the credit dispute request, wherein the electronic device of the user is configured to render and display the user interface;

receiving additional information associated with the credit dispute request;

in response to determining that the additional information indicates a change of status of the credit dispute request;

determining, from the plurality of statuses, an updated status of the credit dispute request that is different than the current status; and

generating updated user interface data configured to be rendered as an updated user interface, wherein in the updated user interface the first indicator is repositioned in relation to the plurality of visual representations to indicate the updated status of the credit dispute request;

receiving, over the wired or wireless electronic communication channel, a request to access the updated user interface; and

in response to receiving the request to access the updated user interface, causing transmission, over the wired or wireless electronic communication channel, of the updated user interface data to the electronic device of the user, wherein the electronic device of the user is configured to render and display the updated user interface.

15. The computer-implemented method of claim 14, wherein the request to access the user interface is received via a first selectable link that is provided as part of a first electronic alert that also includes an indication of the current status of the credit dispute request.

16. The computer-implemented method of claim 15 further comprising:

by the one or more hardware processors executing software instructions;

in response to determining the current status of the credit dispute request;

generating the first electronic alert including the indication of the current status of the credit dispute request and the first selectable link; and

transmitting the first electronic alert to the electronic device of the user associated with the credit dispute request.

17. The computer-implemented method of claim 16, wherein the request to access the updated user interface is received via a second selectable link that is provided as part of a second electronic alert that also includes an indication of the updated status of the credit dispute request.

18. The computer-implemented method of claim 17 further comprising:

by the one or more hardware processors executing software instructions;

in response to determining the updated status of the credit dispute request;

generating the second electronic alert including the indication of the updated status of the credit dispute request and the second selectable link; and

transmitting the second electronic alert to the electronic device of the user associated with the credit dispute request.

19. The computer-implemented method of claim 18, wherein:

the first indicator comprises a graphical icon,

the plurality of visual representations are horizontally arranged as a timeline, and

the user interface further includes a second indicator of the current status of the credit dispute request, wherein the second indicator comprises textual information.

20. The computer-implemented method of claim 19 further comprising:

by the one or more hardware processors executing software instructions;

determining a difference between a total number of days since the credit dispute request has been submitted to a creditor and a regulatory response time requirement,

wherein the user interface further includes;

an indication of the difference; and

an indication of whether the total number of days since the credit dispute request has been submitted to the creditor has exceeded the regulatory response time requirement.

21. A computer readable storage medium having program instructions embodied therewith, the program instructions executable by one or more processors to cause the one or more processors to:

determine, from a plurality of statuses, a current status of a credit dispute request;

generate user interface data configured to be rendered as a user interface associated with the credit dispute request, wherein the user interface includes;

a plurality of visual representations of respective ones of the plurality of statuses, and

a first indicator of the current status of the credit dispute request, wherein the first indicator is positioned in the user interface in relation to the plurality of visual representations to indicate the current status of the credit dispute request;

receive, over a wired or wireless electronic communication channel, a request to access the user interface;

in response to the request to access the user interface, cause transmission, over the wired or wireless electronic communication channel, of the user interface data to an electronic device of a user associated with the credit dispute request, wherein the electronic device of the user is configured to render and display the user interface;

receive additional information associated with the credit dispute request;

in response to determining that the additional information indicates a change of status of the credit dispute request;

determine, from the plurality of statuses, an updated status of the credit dispute request that is different than the current status; and

generate updated user interface data configured to be rendered as an updated user interface, wherein in the updated user interface the first indicator is repositioned in relation to the plurality of visual representations to indicate the updated status of the credit dispute request;

receive, over the wired or wireless electronic communication channel, a request to access the updated user interface; and

in response to receiving the request to access the updated user interface, cause transmission, over the wired or wireless electronic communication channel, of the updated user interface data to the electronic device of the user, wherein the electronic device of the user is configured to render and display the updated user interface.