Self-service terminal

• US 10,043,351 B2
• Filed: 08/23/2010
• Issued: 08/07/2018
• Est. Priority Date: 08/23/2010
• Status: Active Grant

• Current Assignee: NCR Corporation
• Original Assignee: NCR Corporation
• Inventors: Black, Jonathan S, Paton, Grant C.
• Primary Examiner(s): KOHLMAN, CHRISTOPHER J
• Application Number:
  US12/861,290
• Publication Number:
  US 20120044154A1
• Time in Patent Office: 2,906 Days
• Field of Search: None
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/205 Housing aspects of ATMs

Abstract

A self-service terminal is described. The terminal includes first and second touch sensitive units. Each of these touch sensitive units includes a display and a touch sensitive panel overlying the display. The second customer display is configured differently to the first customer display. The terminal also includes a processor operable to present (i) a screen comprising a plurality of different selectable options to a customer on the first customer display, and (ii) a screen associated with a selected selectable option on the second customer display, so that the customer can use the second touch sensitive unit to enter transaction details in a more private manner than by using the first touch sensitive unit.

Claims

1. A self-service terminal comprising:

a first touch sensitive unit comprising a first customer display and a first touch sensitive panel overlying the first customer display, wherein the first touch sensitive unit is mounted on an upright portion of a fascia of the self-service terminal and the first touch sensitive panel in an overlapping relationship with the first customer display;

a second touch sensitive unit comprising a second customer display and a second touch sensitive panel overlying the second customer display, wherein the second touch sensitive unit is mounted on a flat shelf portion of the self-service terminal and the second touch sensitive panel in an overlapping relationship with the second customer display;

wherein the first customer display is larger than the second customer display;

and

a processor operable to present (i) a first screen comprising a plurality of different selectable options to a customer on the first customer display, (ii) a second screen containing a request to the customer to enter private transaction details associated with a selected selectable option on the second customer display, (iii) coordinate information being presented within the first screen and the second screen, (iv) enable receipt of private transaction details through the second touch sensitive unit, (v) authenticate the customer from a customer-selected sequence of selected pictures presented on the second customer display through received selections provided on the second touch sensitive unit before the customer is permitted to enter the private transaction details on the second touch sensitive unit, and (vi) present any private information relevant to a transaction and associated with the transaction details with the second screen on the second customer display during the transaction.

2. A self-service terminal according to claim 1, wherein the second customer display is configured differently to the first customer display in that the first customer display is oriented differently to the second customer display.

3. A self-service terminal according to claim 1, wherein the second touch sensitive unit is located in a position on the terminal fascia that would otherwise be occupied by an encrypting PINpad on the flat shelf portion.

4. A self-service terminal according to claim 1, wherein the terminal further comprises a short-range radio transceiver located adjacent to the second touch sensitive unit.

5. A self-service terminal according to claim 1, wherein the self-service terminal comprises an automated teller machine.

6. The self-service terminal of claim 1, wherein the private second touch sensitive display is further configured to:

render a private screen on the second display to present the private information to the customer during the transaction.

7. A method of operating a self-service terminal, the method comprising:

presenting a plurality of selectable options on a first customer display device oriented in a generally vertical position and mounted on an upright portion of a fascia of the self-service terminal, each selectable option having an associated information screen;

detecting a customer selecting one of the selectable options;

presenting an information entry screen containing a request to the customer to enter private transaction details on a private second customer display device that is mounted on a flat shelf portion of the self-service terminal, and wherein the second customer display device is separate and distinct from the first customer display device with the first customer display device being larger than the private second customer display device; and

coordinating information being presented within the first customer display device and the private second customer display device with any private information being presented within the private second customer display device during a transaction on the self-service terminal, and wherein coordinating further includes authenticating, by the private second customer display device, the customer for entering the private transaction details on the private second customer display based on a sequence of selections made by the customer of pictures presented on the private second customer display.

8. A method of operating a self-service terminal according to claim 7, wherein each selectable option involves a different type of authentication required for the transaction.

9. A non-transitory carrier embodying a computer program operable to implement the steps of claim 7.

10. A self-service terminal comprising:

a first touch sensitive display mounted on an upright portion of a fascia of the self-service terminal and comprising a first display; and

a private second touch sensitive display mounted on a flat shelf portion of the self-service terminal in a horizontal orientation and comprising a private display,

wherein both touch sensitive displays configured to;

(i) be operated by a customer to enter information for a transaction and view other information during the transaction, and (ii) coordinate between both touch sensitive displays to determine which of the touch sensitive displays is to present each portion of the other information during the transaction, and

wherein the first touch sensitive display is configured to;

(i) display a request to the customer to enter private transaction details for the transaction, (ii) present an animated guidance graphic arrow on the first display when the customer is to transition from the first display to the private display in order to view private information being presented during the transaction and when the customer is to enter private details during the transaction through the private send touch sensitive display of the private display; and

wherein the private second touch sensitive display configured to;

(i) present private information including the private transaction details privately within the private display during the transaction.