Combining communication contents

• US 10,044,776 B2
• Filed: 09/17/2014
• Issued: 08/07/2018
• Est. Priority Date: 09/18/2013
• Status: Active Grant

• Current Assignee: Alibaba Group Holding Ltd.
• Original Assignee: Alibaba Group Holding Ltd.
• Inventors: Ye, Jun
• Primary Examiner(s): Chea, Philip
• Assistant Examiner(s): KHAN, HASSAN ABDUR-RAHMAN
• Application Number:
  US14/489,330
• Publication Number:
  US 20150081818A1
• Time in Patent Office: 1,420 Days
• Field of Search: None
• CPC Class Codes: G06Q 30/0619 Neutral agent
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

When a communication message notification initiated by a current communication window is received, a correlation relationship between a party participating in a communication and K communication subjects that belong to a same user system which acts as another party participating in the communication is obtained respectively. The K communication subjects that belong to the same user system have a common principal account and each communication subject has a corresponding child account. Alternatively, the K communication subjects use a same account and logs in different communication tools in the same system. K≥1. According to the correlation relationship, historical communication contents between the party participating in the communication and the K communication subjects are obtained respectively. The historical communication contents are combined. The combined communication contents are saved and displayed. The present techniques avoid the tedious and overdue problem of manually combining the communication contents.

Claims

1. A method comprising:

obtaining a correlation relationship between a party participating in a communication and one or more communication subjects that belong to a same user system, wherein the one or more communication subjects act as a representative of another party participating in the communication and use a same account to log into different communication tools in the system to establish communication with the party;

according to the correlation relationship, obtaining historical communication contents between the party participating in the communication and the one or more communication subjects respectively;

combining, in real time from multiple windows, the historical communication contents between the party participating in the communication and the one or more communication subjects, according to a chronological sequence of the historical communication, wherein the combining the historical communication contents comprises;

segmenting the historical communication contents between the party participating in the communication and the one or more communication subjects according to a chronological sequence of time information recorded in a session log that the party participating in the communication leaves when the party participating in the communication visits a webpage;

obtaining the historical communication contents between the party participating in the communication and one or more other communication subjects in each time segment;

combining the historical communication contents in each time segment into one segment;

ranking each segment of communication contents according to a chronological sequence of the communications; and

using the ranked segments of the communication contents as the combined communication contents;

saving the combined historical communication contents; and

clicking a prompt message by the party participating in the communication or by the representative participating in the communication to display historical communication contents of a preceding time period at a current window.

2. The method of claim 1, wherein the one or more communication subjects include a current communication subject that establishes the communication with the party participating in the communication and another communication subject that belongs to the same user system as the current communication subject and previously established another communications with the party participating in the communication.

3. The method of claim 2, wherein the obtaining the correlation relationship comprises:

searching the correlation relationship between the party participating in the communication and the one or more communication subjects that belong to the same user system from a correlation relationship database; and

if the correlation relationship is found in the correlation relationship database, obtaining the correlation relationship between the party participating in the communication and the one or more communication subjects.

4. The method of claim 3, wherein the obtaining the correlation relationship comprises, if a correlation relationship between the party participating in the communication and the current communication subject is not found in the correlation relationship database, saving the correlation relationship between the party participating in the communication and the current communication subject.

5. The method of claim 1, wherein the combining the historical communication contents comprises:

finding one or more boundaries of the historical communication contents;

segmenting historical communication contents according to the one or more boundaries; and

combining the segmented historical communication contents.

6. The method of claim 1, wherein the saving the combined historical communication contents comprises establishing a key-value database to store the combined communication contents, a key representing a corresponding relationship between the party participating in the communication and the same user system, and a value representing the combined communication contents.

7. The method of claim 1, wherein the displaying comprises displaying the combined communication contents by different colors at a current communication window.

8. The method of claim 1, wherein the displaying comprises extending a new area from a current communication window to display the combined communication contents.

9. The method of claim 1, wherein the displaying further comprising displaying a prompt message of a previous segment of communication contents and a following segment of communication contents relevant to the communication content of the current communication window.

12. The method of claim 1, wherein the combining includes merging of historical communication contents from multiple windows, and the combining including combining the historical communication contents in each time segment into one segment.

13. The method of claim 12, wherein the displaying includes displaying each segment of communication contents by default or displaying one or more segments of communication contents relevant to a communication content of a current communication window.

14. The method of claim 1, wherein the combining the historical communication contents further comprises combining the historical communication contents between the party participating in the communication and the one or more communication subjects according to a similarity degree between the historical communication contents.

10. A system comprising:

one or more processors; and

memory including instructions executable by the one or more processors, which when executed perform the following steps;

obtaining a correlation relationship between a party participating in a communication and one or more communication subjects that belong to a same user system, wherein the one or more communication subjects act as a representative of another party participating in the communication and use a same account to log into different communication tools in the system to establish communication with the party;

obtaining, according to the correlation relationship, historical communication contents between the party participating in the communication and the one or more communication subjects respectively;

combining, in real time from multiple windows, the historical communication contents between the party participating in the communication and the one or more communication subjects, according to a chronological sequence of the historical communication contents, wherein the combining the historical communication contents comprises;

segmenting the historical communication contents between the party participating in the communication and the one or more communication subjects according to a chronological sequence of time information recorded in a session loci that the party participating in the communication leaves when the party participating in the communication visits a webpage;

obtaining the historical communication contents between the party participating in the communication and one or more other communication subjects in each time segment;

combining the historical communication contents in each time segment into one segment;

ranking each segment of communication contents according to a chronological sequence of the communications; and

using the ranked segments of the communication contents as the combined communication contents;

saving the combined historical communication contents; and

displaying historical communication contents of a preceding time period at a current window.

11. One or more non-transitory computer-readable media stored thereon computer-executable instructions executable by one or more processors to perform operations comprising:

obtaining a correlation relationship between a party participating in a communication and one or more communication subjects that belong to a same user system, wherein the one or more communication subjects act as a representative of another party participating in the communication and use a same account to log into different communication tools in the system to establish communication with the party;

according to the correlation relationship, obtaining historical communication contents between the party participating in the communication and the one or more communication subjects respectively;

combining, in real time from multiple windows, the historical communication contents between the party participating in the communication and the one or more communication subjects, according to a chronological sequence of the historical communication contents, wherein the combining the historical communication contents comprises;

segmenting the historical communication contents between the party participating in the communication and the one or more communication subjects according to a chronological sequence of time information recorded in a session log that the party participating in the communication leaves when the party participating in the communication visits a webpage;

obtaining the historical communication contents between the party participating in the communication and one or more other communication subjects in each time segment;

combining the historical communication contents in each time segment into one segment;

ranking each segment of communication contents according to a chronological sequence of the communications; and

using the ranked segments of the communication contents as the combined communication contents;

saving the combined historical communication contents; and

displaying the combined historical communication contents of a preceding time period at a current window.