Systems, methods and computer program products for providing compliant messaging services

• US 10,049,368 B2
• Filed: 05/01/2009
• Issued: 08/14/2018
• Est. Priority Date: 05/08/2008
• Status: Active Grant

• Current Assignee: eResearchTechnology, Inc. (Explorer Holdings, Inc.)
• Original Assignee: eResearchTechnology, Inc. (Explorer Holdings, Inc.)
• Inventors: Hansen, Michael, Dennison, Simon, Meyer, Sue, Patel, Bipin, Davis, Timothy James
• Primary Examiner(s): Chng, Joy
• Application Number:
  US12/434,244
• Publication Number:
  US 20090281829A1
• Time in Patent Office: 3,392 Days
• Field of Search: 705 2- 3, 703 2- 3
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G16H 10/20 for electronic clinical trials or questionnaires
• CPC Class Codes: G16H 20/10 relating to drugs or medications, e.g. for ensuring correct administration to patients
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail

Abstract

Systems, methods and computer program products for providing compliant messaging services are disclosed. Methods according to some embodiments include receiving input data from a campaign sponsor, encrypting at least a portion of the input data, generating a message schedule that includes message content, recipient identification data and temporal data corresponding to a plurality of messages, and sending and/or receiving one of the plurality of messages to and/or from a corresponding recipient.

Claims

1. A method of enhancing reliability of healthcare compliant messaging services, the method comprising:

receiving input data corresponding to a study associated with a new drug and/or drug application from a pharmaceutical provider;

encrypting at least a portion of the input data;

generating, under control of one or more computer systems, a message schedule that is based on the input data and that includes message content, recipient identification data and temporal data corresponding to a plurality of messages;

sending one of the plurality of messages to a corresponding recipient, using a message transmitter, wherein the message transmitter is configured to reduce risks associated with integration complexity, and provide redundant communications network paths to transmit the one of the plurality of messages;

confirming a delivery of the one of the plurality of messages sent to the corresponding recipient;

receiving a response from the corresponding recipient to the one of the plurality of messages, wherein the response is sent by a mobile terminal without input via a direct human communication interface;

validating the one of the plurality of messages, wherein validating comprises comparing the one of the plurality of messages to a plurality of valid messages;

generating an audit trail that is configured to create a historical record corresponding to each of the plurality of messages; and

generating a unique identifier corresponding to the one of the plurality of messages.

2. A method for enhancing reliability of compliant messaging services, the method comprising:

receiving input data corresponding to a study associated with a new drug and/or drug application from a pharmaceutical provider;

encrypting at least a portion of the input data;

generating, under control of one or more computer systems, a message schedule that is based on the input data and that includes message content, recipient identification data and temporal data corresponding to a plurality of messages base on the input data;

sending one of the plurality of messages to a corresponding recipient, using a message transmitter, wherein the message transmitter is configured to reduce risks associated with integration complexity, and provide redundant communications network paths to transmit the one of the plurality of messages;

receiving a response to the one of the plurality of messages, wherein the response is sent by a mobile terminal without input via a direct human communication interface; and

generating an audit trail that is configured to create a historical record corresponding to each of the plurality of messages,

wherein the audit trail includes message version data.

3. The method according to claim 2, further comprising confirming a delivery of the one of the plurality of messages sent to the corresponding recipient.

4. The method according to claim 2, further comprising, upon receiving indication of delivery failure of the one of the plurality of messages, sending the one of the plurality of messages via a different redundant communication network route and/or channel.

5. The method according to claim 4, wherein receiving indication of delivery failure of the one of the plurality of messages comprises failure to confirm a delivery of the one of the plurality of messages.

6. The method according to claim 4, wherein receiving indication of delivery failure of the one of the plurality of messages comprises receiving indication of delivery failure from a communications network resource.

7. The method according to claim 2, further comprising validating the one of the plurality of messages and/or a response from the corresponding recipient, wherein validating comprises comparing the one of the plurality of messages and/or the response from the corresponding recipient to a plurality of valid messages.

8. The method according to claim 2, wherein the audit trail includes message timestamp data corresponding to any changes to the one of the plurality of messages, delivery attempt data including corresponding timestamp data, response data and/or user identification data.

9. The method according to claim 2, wherein the compliant messaging services are compliant with healthcare and/or pharmaceutical service specific requirements.

10. The method according to claim 2, further comprising receiving a response from the corresponding recipient to the one of the plurality of messages.

11. The method according to claim 2, further comprising generating a unique identifier corresponding to the one of the plurality of messages.

12. The method according to claim 2, wherein the one of the plurality of messages comprise a self-executing portion therein.

13. The method according to claim 12, wherein the self-executing portion is caused to execute responsive to a temporal event, an access event and/or a transmission event.

14. The method according to claim 12, wherein the self-executing portion comprises a delete function, that when executed, causes the one of the plurality of messages to self-destruct.

15. The method according to claim 12, wherein the self-executing portion comprises a uniform resource locator (URL).

16. A computer program product for enhancing reliability of compliant messaging services, the computer program product comprising a non-transitory computer usable storage medium having computer readable program code embodied in the medium, the computer readable program code configured to:

receive input data corresponding to a study associated with a new drug and/or drug application from a pharmaceutical provider;

encrypt at least a portion of the input data;

generate, under control of one or more computer systems, a message schedule that is based on the input data and that includes message content, recipient identification data and temporal data corresponding to a plurality of messages base on the input data;

send, over a communications network one of the plurality of messages to a corresponding recipient mobile terminal, using a message transmitter, wherein the message transmitter is configured to reduce risks associated with integration complexity, and provide redundant communications network paths to transmit the one of the plurality of messages;

receiving a response to the one of the plurality of messages from the corresponding recipient mobile terminal, wherein the response is sent by the corresponding recipient mobile terminal without input via a direct human communication interface; and

generate an audit trail that is configured to create a historical record corresponding to each of the plurality of messages,

wherein the audit trail includes message version data.

17. A healthcare compliant message system for enhancing reliability of healthcare compliant messaging services, the system comprising:

a campaign message manager that receives healthcare related input data that corresponds to a study associated with a new drug and/or drug application from a pharmaceutical sponsor and subject data corresponding to study subjects who are participating in the study associated with a new drug and/or drug application, and generates message schedule data corresponding to the healthcare related input data and the subject data and that defines message delivery and message content information;

a first set of one or more processors configured to;

receive the message schedule data, transmit a message that correspond to the message schedule data to a mobile terminal using a message transmitter, and receive a message originating from the mobile terminal responsive to a transmitted message, wherein the message originating from the mobile terminal is sent without input via a direct human communication interface, wherein the message transmitter is configured to reduce risks associated with integration complexity, and provide redundant communications network paths to transmit the one of the plurality of messages; and

a second set of one or more processors configured to;

generate and maintain an audit trail corresponding to messages that are transmitted to the mobile terminal.

18. The system according to claim 17, wherein the first set of one or more processors is further configured to transmit a message to the mobile terminal that is responsive to a mobile terminal originated message that is an initiating message responsive to an external information source.

19. The system according to claim 17, wherein the campaign message manager comprises:

a user interface that receives the healthcare related input data via an administrative user, wherein the user interface comprises an end user portion that receives the subject data;

a set of one or more processors configured to;

use subject data that is received via the user interface to populate an enrolled study subject database corresponding to enrolled study subjects;

and a message schedule generator that uses the healthcare related input data via the user interface and the enrolled study subject database to generate the message schedule data.

20. The system according to claim 19, wherein the message schedule data includes at least one message schedule, message content, at least one reminder message, at least one message language identifier, message format and/or location-based temporal information.

21. The system according to claim 19, wherein the campaign message manager further comprises a set of one or more processors that is configured to communicate message schedule data to the first set of one or more processors.

22. The system according to claim 17, wherein the message transmitter transmits messages to at least one mobile terminal according to the message schedule;

and the first set of one or more processors is further configured to receive messages originated by at least one mobile terminal.

23. The system according to claim 22, wherein the audit trail includes message version data, message timestamp data corresponding to any changes to the message, delivery attempt data including corresponding timestamp data, response data corresponding to messages received by the first set of one or more processors and/or user identification data.

24. The system according to claim 22, further comprising a set of one or more processors that is configured to:

validate received messages originated by the at least one mobile terminal to determine if one of the received messages are valid responses to respective one of the transmitted messages, wherein the audit trail further includes validation data.

25. The system according to claim 17, wherein the message schedule data includes a message frequency restriction corresponding to transmitted messages.

26. The system according to claim 25, wherein the message frequency restriction restricts quantity of messages that can be transmitted within a defined temporal duration.

27. The system according to claim 17, wherein the campaign message manager generates the message schedule data via at least one message template that includes a predefined message format and wherein the healthcare related input data includes at least one message template identifier that corresponds to the at least one message template.

28. The system according to claim 27, wherein the at least one message template comprises a multilingual function, wherein the at least one message template is operable to be expressed in a plurality of languages.

29. The system according to claim 27, wherein the at least one message template comprises a plurality of customizable placeholders.