Systems and methods of competency assessment, professional development, and performance optimization

• US 10,049,594 B2
• Filed: 04/27/2012
• Issued: 08/14/2018
• Est. Priority Date: 04/27/2011
• Status: Active Grant

• Current Assignee: Atlas, Inc. (MDU Resources Group Incorporated)
• Original Assignee: Atlas, Inc. (MDU Resources Group Incorporated)
• Inventors: Roopan, Rajiv
• Primary Examiner(s): Kim, Sang H
• Application Number:
  US13/458,123
• Publication Number:
  US 20120278713A1
• Time in Patent Office: 2,300 Days
• Field of Search: 715715, 715705, 705321, 706 45, 706 46, 706 47
• CPC Class Codes: G06Q 10/105 Human resources
• CPC Class Codes: G09B 19/00 Teaching not covered by other main groups of this subclass teaching or practice apparatus for gun-aiming or gun-laying F41G3/26
• CPC Class Codes: G09B 7/06 of the multiple-choice answer-type, i.e. where a given question is provided with a series of answers and a choice has to be made from the answers

Abstract

A computer system is provided. The computer system includes a memory, at least one processor coupled to the memory, and an assessment component executed by the at least one processor. The assessment component is configured to execute a conversation between at least one user and a computer-simulated character and determine a competency level displayed by the at least one user based on at least one response option received during the conversation. In the computer system, the at least one response option may include a plurality of response options and the assessment component may be configured to calculate an overall score based on the plurality of response options.

Claims

1. A computer system comprising:

a memory storing data descriptive of a plurality of dialogue options, each dialogue option of the plurality of dialogue options comprising conversational text used in two-way interpersonal communication;

a user interface comprising a display;

at least one processor coupled to the memory and the user interface; and

an assessment component for evaluating proficiency of at least one user within one or more competencies, the assessment component being executable by the at least one processor and configured to;

initiate an interactive scenario associated with the one or more competencies;

present, via the display as part of the interactive scenario, at least one computer-simulated character oriented to face the at least one user;

receive, from the at least one user via the user interface, input to start, as part of the interactive scenario, a conversation between the at least one user and at least one computer-simulated character;

start the conversation in response to receiving the input;

conduct the conversation to form a back and forth dialogue in which the at least one user converses with the at least one computer-simulated character via a plurality of responses selected from dialogue options of the plurality of dialogue options that are directed to the at least one computer-simulated character and the at least one computer-simulated character converses with the at least one user via communications directed to the at least one user via the display;

record a score for each response of the plurality of responses selected from the dialogue options of the plurality of dialogue options by the at least one user during the conversation, thereby recording a plurality of scores;

determine one or more overall scores for the one or more competencies based on the plurality of scores; and

determine one or more proficiency levels for the one or more competencies demonstrated by the at least one user based on the one or more overall scores.

2. The computer system according to claim 1, wherein the at least one computer-simulated character includes a plurality of computer-simulated characters.

3. The computer system according to claim 1, further comprising a report component executable by the at least one processor and configured to generate a report indicating the one or more proficiency levels.

4. The computer system according to claim 1, wherein the conversation comprises simulated speech rendered as at least one of text and audio.

5. The computer system according to claim 1, wherein the conversation comprises provision of the dialogue options.

6. The computer system according to claim 1, further comprising an administrative component executable by the at least one processor and configured to:

receive organizational information descriptive of an organizational structure including a plurality of members; and

receive competency information descriptive of competencies associated with at least one organizational unit.

7. The computer system according to claim 6, wherein the at least one user is a member of the plurality of members and the at least one computer-simulated character includes at least one of a co-worker, supervisor, subordinate, customer, and vendor.

8. The computer system according to claim 6, further comprising a feedback component executable by the at least one processor and configured to:

send a communication to a member of the plurality of members, the communication including information requesting feedback regarding at least one member; and

receive a response to the communication.

9. The computer system according to claim 8, wherein the feedback component is further configured to determine the member based on an organizational relationship between the member and the at least one member.

10. The computer system according to claim 8, wherein the response includes feedback information regarding at least one competency associated with the at least one member.

11. The computer system according to claim 8, wherein the response includes award information descriptive of an award recommended for the at least one member.

12. The computer system according to claim 1, wherein the conversation comprises at least one of a simulated email and a simulated instant message.

13. The computer system according to claim 1, wherein the assessment component is further configured to discontinue the conversation in response to a number of incorrect responses exceeding a predefined threshold.

14. The computer system according to claim 1, wherein the assessment component is further configured to pause the conversation in response to a user input and continue the conversation at a later time in response to another user input.

15. A method of evaluating proficiency of at least one user within one or more competencies using a computer system, the computer system comprising a display, the method comprising:

initiating, by the computer system, an interactive scenario associated with the one or more competencies;

presenting, by the computer system via the display as part of the interactive scenario, at least one computer-simulated character oriented to face the at least one user;

receiving, by the computer system from the at least one user, input to start, as part of the interactive scenario, a conversation between the at least one user and at least one computer-simulated character;

starting, by the computer system, the conversation in response to receiving the input;

conducting, by the computer system, the conversation to form a back and forth dialogue in which the at least one user converses with the at least one computer-simulated character via a plurality of responses selected from dialogue options of a plurality of dialogue options that are directed to the at least one computer-simulated character and the at least one computer-simulated character converses with the at least one user via communications directed to the at least one user via the display, each dialogue option of the plurality of dialogue options comprising conversational text used in two-way interpersonal communication;

recording a score for each response of the plurality of responses selected from the dialogue options of the plurality of dialogue options by the at least one user during the conversation, thereby recording a plurality of scores;

determining one or more overall scores for the one or more competencies based on the plurality of scores; and

determining one or more proficiency levels for the one or more competencies demonstrated by the at least one user based on the one or more overall scores.

16. The method according to claim 15, wherein conducting the conversation includes conducting a conversation between the at least one user and a plurality of computer-simulated characters.

17. The method according to claim 16, further comprising generating a report indicating the one or more proficiency levels.

18. The method according to claim 16, further comprising:

receiving organizational information descriptive of an organizational structure including a plurality of members; and

receiving competency information descriptive of competencies associated with at least one organizational unit.

19. The method according to claim 18, wherein the at least one user is a member of the plurality of members and wherein conducting the conversation includes conducting a conversation between the at least one user and at least one of a co-worker, supervisor, subordinate, customer, and vendor.

20. The method according to claim 18, further comprising:

sending a communication to a member of the plurality of members, the communication including information requesting feedback regarding at least one member; and

receiving a response to the communication.

21. The method according to claim 20, further comprising determining the member based on an organizational relationship between the member and the at least one member.

22. The method according to claim 20, wherein receiving the response includes receiving feedback information regarding at least one competency of the at least one member.

23. The method according to claim 20, wherein receiving the response includes receiving award information descriptive of an award recommended for the at least one member.

24. The method according to claim 15, wherein conducting the conversation comprises rendering simulated speech as at least one of text and audio.

25. The method according to claim 15, wherein conducting the conversation comprises providing the dialogue options.

26. The method according to claim 15, wherein conducting the conversation includes conducting a conversation including at least one of a simulated email and a simulated instant message.

27. A non-transitory computer readable medium storing instructions for evaluating proficiency of at least one user within one or more competencies using a computer system comprising a display and at least one processor coupled to the display, the instructions encoded to instruct the at least one processor to:

initiate, an interactive scenario associated with the one or more competencies;

present, via the display as part of the interactive scenario, at least one computer-simulated character oriented to face the at least one user;

receive, from the at least one user, first input to start, as part of the interactive scenario, a conversation between the at least one user and at least one computer-simulated character;

start the conversation in response to receiving the first input;

conduct the conversation to form a back and forth dialogue in which the at least one user converses with the at least one computer-simulated character via a plurality of responses selected from dialogue options of a plurality of dialogue options that are directed to the at least one computer-simulated character and the at least one computer-simulated character converses with the at least one user via communications directed to the at least one user via the display, each dialogue option of the plurality of dialogue options comprising conversational text used in two-way interpersonal communication;

record a score for each response of the plurality of responses selected from the dialogue options of the plurality of dialogue options by the at least one user during the conversation, thereby recording a plurality of scores;

determine one or more overall scores for the one or more competencies based on the plurality of scores; and

determine one or more proficiency levels for the one or more competencies demonstrated by the at least one user based on the one or more overall scores.