Cloud information services
First Claim
Patent Images
1. A system comprising:
- an intermediary device that includes a processor that is used by the system in the management of one or more services provided by a cloud service provider to a user, wherein in operation, the processor executes instructions to;
access a document retention policy which specifies storage information for documents meeting one or more criteria, wherein the documents specified in the document retention policy comprise email;
intercept a communication initiated at one of the user and the cloud service provider and directed by the initiating user or cloud service provider to the other of the user and the cloud service provider, wherein the communication is intercepted by the intermediary device as the communication travels between the user and cloud service provider, wherein the intercepted communication is an email;
process the intercepted communication in accordance with the accessed document retention policy, even when the document retention policy is different from a document retention policy of the cloud service provider regarding the intercepted communication;
store a portion of the intercepted communication at the intermediary device so that the stored portion of the intercepted communication can be subsequently retrieved from the intermediary device by the user;
receive a request from the user to retrieve the stored portion of the intercepted communication; and
provide the stored portion of the intercepted communication to the user upon request by the user, wherein the stored portion of the intercepted communication is provided to the user without involvement by the cloud service provider.
9 Assignments
0 Petitions
Accused Products
Abstract
A method, article of manufacture, and apparatus for processing data. In some embodiments, this includes determining a policy, intercepting communication between a user and a cloud service provider, applying the determined policy to the intercepted communication, storing at least a portion of the intercepted communication in an intermediary. In some embodiments, information stored in the intermediary may be retrieved without the cloud service provider.
13 Citations
20 Claims
-
1. A system comprising:
an intermediary device that includes a processor that is used by the system in the management of one or more services provided by a cloud service provider to a user, wherein in operation, the processor executes instructions to; access a document retention policy which specifies storage information for documents meeting one or more criteria, wherein the documents specified in the document retention policy comprise email; intercept a communication initiated at one of the user and the cloud service provider and directed by the initiating user or cloud service provider to the other of the user and the cloud service provider, wherein the communication is intercepted by the intermediary device as the communication travels between the user and cloud service provider, wherein the intercepted communication is an email; process the intercepted communication in accordance with the accessed document retention policy, even when the document retention policy is different from a document retention policy of the cloud service provider regarding the intercepted communication; store a portion of the intercepted communication at the intermediary device so that the stored portion of the intercepted communication can be subsequently retrieved from the intermediary device by the user; receive a request from the user to retrieve the stored portion of the intercepted communication; and provide the stored portion of the intercepted communication to the user upon request by the user, wherein the stored portion of the intercepted communication is provided to the user without involvement by the cloud service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
-
13. A non-transitory storage medium having stored therein computer-executable instructions which, when executed by one or more processors, perform management of one or more services provided by a cloud service provider to a user by:
-
accessing a document retention policy which specifies storage information for documents meeting one or more criteria, wherein the documents specified in the document retention policy comprise email; intercepting a communication initiated at one of the user and the cloud service provider and directed by the initiating user or cloud service provider to the other of the user and the cloud service provider, wherein the communication is intercepted by the intermediary device as the communication travels between the user and cloud service provider, wherein the intercepted communication is an email; processing the intercepted communication in accordance with the accessed document retention policy, even when the document retention policy is different from a document retention policy of the cloud service provider regarding the intercepted communication; storing a portion of the intercepted communication at the intermediary device so that the stored portion of the intercepted communication can be subsequently retrieved from the intermediary device by the user; receiving a request from the user to retrieve the stored portion of the intercepted communication; and providing the stored portion of the intercepted communication to the user upon request by the user, wherein the stored portion of the intercepted communication is provided to the user without involvement by the cloud service provider. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
-
Specification