Caller location determination systems and methods
First Claim
1. A computer-implemented method of facilitating determining the location of an individual in the context of the individual using a mobile computing device to initiate an electronic request for emergency services, the method comprising:
- receiving, by one or more computer processors, an indication that the individual has taken a set of one or more particular actions to begin a process of initiating the electronic request for emergency services, but has not yet initiated the request;
at least partially in response to receiving the indication, transmitting, by one or more computer processors, telemetry data from the mobile computing device to one or more computers that are remote from the mobile computing device for use in determining, by one or more computer processors, the individual'"'"'s current location;
receiving, by one or more computer processors, the request from the individual to initiate the electronic request for emergency services;
at least partially in response to receiving the request;
(A) facilitating, by one or more computer processors, a transmission of the individual'"'"'s determined location to a data structure that a public-safety answering point, that will handle the request for emergency services, will access to determine a dispatchable location for the individual; and
(B) initiating, by one or more computer processors, an electronic communication to the public-safety answering point.
1 Assignment
0 Petitions
Accused Products
Abstract
Telecommunications systems that are adapted to: (1) monitor a user'"'"'s behavior to anticipate that the user will likely imminently place an emergency services request; and (2) in response to determining that a request for emergency services is likely to be initiated imminently, facilitate the transmission of telemetry data from the user'"'"'s mobile computing device to a remote computer for use in determining a dispatchable location for use by a PSAP that will handle the request. The system may execute these steps in advance of the request for emergency services being initiated. For example, the system may monitor the user'"'"'s behavior, and determine that the user will imminently place an emergency call in response to determining that the user has dialed one or more digits of an emergency number, but has not yet selected a “send” key (or the equivalent) to formally initiate the call.
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Citations
21 Claims
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1. A computer-implemented method of facilitating determining the location of an individual in the context of the individual using a mobile computing device to initiate an electronic request for emergency services, the method comprising:
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receiving, by one or more computer processors, an indication that the individual has taken a set of one or more particular actions to begin a process of initiating the electronic request for emergency services, but has not yet initiated the request; at least partially in response to receiving the indication, transmitting, by one or more computer processors, telemetry data from the mobile computing device to one or more computers that are remote from the mobile computing device for use in determining, by one or more computer processors, the individual'"'"'s current location; receiving, by one or more computer processors, the request from the individual to initiate the electronic request for emergency services; at least partially in response to receiving the request; (A) facilitating, by one or more computer processors, a transmission of the individual'"'"'s determined location to a data structure that a public-safety answering point, that will handle the request for emergency services, will access to determine a dispatchable location for the individual; and (B) initiating, by one or more computer processors, an electronic communication to the public-safety answering point. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A computer-implemented method of facilitating determining a location of an individual in the context of the individual using a mobile computing device to place an emergency call, the method comprising:
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receiving, by one or more computer processors, a first indication that the individual has used a caller interface of the mobile device to select a first particular digit of an emergency number; at least partially in response to receiving the first indication, transmitting a first set of telemetry data to one or more remote computers for use in determining the individual'"'"'s current location; after receiving the first indication, receiving, by one or more computer processors, a second indication that the individual has used a caller interface of the mobile device to select a second particular digit of the emergency number; at least partially in response to receiving the second indication, transmitting a second set of telemetry data to the one or more remote computers for use in determining the individual'"'"'s current location, the second set of telemetry data being different than the first set of telemetry data; receiving a request, from the user, to initiate the emergency call; and at least partially in response to receiving the request; (A) facilitating a transmission of the individual'"'"'s determined location to a particular data structure that a public-safety answering point, that will handle the emergency call, will access to determine a dispatchable location for the individual; and (B) initiating, by one or more computer processors, an emergency call, to the public-safety answering point, regarding an emergency involving the particular individual, wherein; the individual'"'"'s determined location is based at least in part on location data selected from a group consisting of;
(i) the first set of telemetry data and;
(ii) the second set of telemetry data. - View Dependent Claims (18, 19, 20, 21)
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Specification