Method and system for problem modification and processing

• US 10,055,271 B2
• Filed: 10/01/2015
• Issued: 08/21/2018
• Est. Priority Date: 09/07/2007
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Huang, Qinping, Maheshwari, Manish, Gupta, Amit, Vasavada, Maulin
• Primary Examiner(s): Kendall, Chuck
• Application Number:
  US14/872,367
• Publication Number:
  US 20160019109A1
• Time in Patent Office: 1,055 Days
• Field of Search: None
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/0772 Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers
• CPC Class Codes: G06F 11/366 using diagnostics G06F11/0703 takes precedence
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A notification of a problem associated with an application may be received. A difference may be determined between a problem version of the application and an operational version of the application to identify a change associated with the problem. A modification may be performed to the problem version of the application to resolve the problem associated with the change based on determining of the difference. Performing the modification may comprise associating a priority for resolution of the problem. The problem version of the application may be rolled back or rolled forward to the operational version of the application based on the priority for resolution.

Claims

1. A method of problem notification and processing, comprising:

receiving notification of a problem associated with a problem version of an application;

capturing a first run-time stack trace of the application, the first runtime stack trace including a first sequence of methods by running the problem version of the application;

determining, by one or more hardware processors, a difference between the first run-time stack trace and a second run-time stack trace of the application, the second run-time stack trace including a second sequence of methods of an operational version of the application;

identifying a change associated with the problem based on the difference; and

performing, by the one or more hardware processors, a modification to the problem version of the application to resolve the problem associated with the change based on the determined difference between the problem version of the application and the operational version of the application.

2. The method of claim 1, wherein the performing the modification to the problem version of the application comprises associating a priority for resolution of the problem.

3. The method of claim 2, further comprising rolling back the application from the problem version to the operational version based on the priority for resolution.

4. The method of claim 2, further comprising rolling forward the application from the problem version to the operational version based on the priority for resolution.

5. The method of claim of 1, wherein the determining of the difference comprises:

determining an environmental difference between the problem version of the application and the operational version of the application, the environmental difference being the identified change.

6. The method of claim of 1, wherein the determining of the difference comprises:

accessing code of the problem version of the application and code of the operational version of the application; and

determining a code difference between the code of the problem version of the application and the code of the operational version of the application, the code difference being the identified change.

17. The method of claim 1, further comprising:

determining a data value for the first sequence of methods from the first run-time stack trace;

determining a corresponding data value for the second sequence of methods from the second run-time stack trace;

compare the data value to the corresponding data value;

identifying a changed method in the problem version of the application based on the comparison; and

determining the difference based on the changed method.

18. The method of claim 1, wherein the modification comprises:

receiving an updated class for the problem version of the application;

hot swapping the updated class into the problem version of the application to create an updated version of the application.

19. The method of claim 18, further comprising testing, by the one or more hardware processors, the updated version to determine whether the updated version is a fix for the problem.

20. The method of claim 18, further comprising testing, by the one or B more hardware processors, the updated version to determine whether a new problem is identified.

7. A system for problem notification and processing, comprising:

one or more processors and executable instructions accessible on a computer-readable medium that, when executed, cause the one or more processors to perform operations comprising;

receiving notification of a problem associated with a problem version of an application;

capturing a first run-time stack trace of the application, the first run-time stack trace including a first sequence of methods by running the problem version of the application;

determining a difference between the first stack trace and a second run-time stack trace of the application, the second run-time stack trace including a second sequence of methods for an operational version of the application;

identifying a change associated with the problem based on the difference; and

performing a modification to the problem version of the application to resolve the problem associated with the change based on the determined difference between the problem version of the application and the operational version of the application.

8. The system of claim 7, wherein the operations further comprise associating a priority for resolution of the problem.

9. The system of claim 8, wherein the operations further comprise rolling back the application from the problem version to the operational version based on the priority for resolution.

10. The system of claim 8, wherein the operations further comprise rolling forward the application from the problem version to the operational version based on the priority for resolution.

11. The system of claim 7, wherein the operations further comprise:

determining an environmental difference between the problem version of the application and the operational version of the application, the environmental difference being the identified change.

12. A non-transitory machine-readable storage medium comprising instructions that, when executed by one or more hardware processors, cause the one or more hardware processors to perform a method of problem notification and processing, the method comprising:

receiving notification of a problem associated with a problem version of an application;

capturing a first run-time stack trace of the application, the first run-time stack trace including a first sequence of methods by running the problem version of the application;

determining a difference between the first run-time stack trace and a second stack trace of the application, the second run-time stack trace including a second sequence of methods of an operational version of the application;

identifying a change between a problem version of the application and an operational version of the application based on the difference; and

performing a modification to the problem version of the application to resolve the problem associated with the change based on the determined difference between the problem version of the application and the operational version of the application.

13. The storage medium of claim 12, wherein the performing the modification to the problem version of the application comprises associating a priority for resolution of the problem.

14. The storage medium of claim 13, wherein the operations further comprise rolling back the application from the problem version to the operational version based on the priority for resolution.

15. The storage medium of claim 13, wherein the operations further comprise rolling forward the application from the problem version to the operational version based on the priority for resolution.

16. The storage medium of claim 12, wherein the method further comprises:

determining an environmental difference between the problem version of the application and the operational version of the application, the environmental difference being the identified change.