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Secure remote application shares

  • US 10,055,611 B2
  • Filed: 12/01/2016
  • Issued: 08/21/2018
  • Est. Priority Date: 12/16/2014
  • Status: Active Grant
First Claim
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1. A computer-implemented method, comprising:

  • obtaining a set of screen coordinates of a portion of a user interface displayed on a user device, the set of screen coordinates corresponding to a user interface element that receives sensitive information from the user device, the set of screen coordinates of the user interface determined based at least in part on a selection of the user interface element by an agent via a support application executed by a support agent computing device;

    executing the user interface element as a result of receiving a command from a support agent computing device;

    obtaining user interface content displayed by the user interface;

    modifying the user interface content by at least obscuring the user interface corresponding to the set of screen coordinates such that the sensitive information entered into the user interface element is obscured in the support application to obtain modified user interface content; and

    providing the modified user interface content to the support agent computing device.

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