Information processing device, defect cause specifying method

• US 10,061,639 B2
• Filed: 07/07/2016
• Issued: 08/28/2018
• Est. Priority Date: 09/07/2015
• Status: Active Grant

• Current Assignee: Panasonic Intellectual Property Management Co., Ltd. (Panasonic Holdings Corporation)
• Original Assignee: Panasonic Intellectual Property Management Co., Ltd. (Panasonic Holdings Corporation)
• Inventors: Hosokawa, Shuya
• Primary Examiner(s): Lottich, Joshua P
• Application Number:
  US15/204,023
• Publication Number:
  US 20170068589A1
• Time in Patent Office: 782 Days
• CPC Class Codes: G06F 11/0721 within a central processing unit [CPU]
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

An information processing device includes a question provider that outputs questions for specifying a cause of a defect of a device or a countermeasure for the cause of the defect, a response receiver that receives responses to the questions output by the question provider, a defect cause specifier that specifies the cause of the defect of the device or the countermeasure for the cause of the defect on the basis of the responses received by the response receiver, and an operation history information receiver that receives operation history information of the device. The question provider varying the questions that are to be output, on the basis of the operation history information received by the operation history information receiver.

Claims

1. An information processing device, comprising:

a storage that stores questions in a tree form,

a memory that stores instructions; and

a processor that, when executing the instructions stored in the memory, performs operations comprising;

outputting the questions from a root of the tree form to a leaf of the tree form, for specifying a cause of a defect of a device or a countermeasure for the cause of the defect;

receiving responses to the output questions;

specifying the cause of the defect of the device or the countermeasure for the cause of the defect on the basis of the received responses; and

receiving operation history information of the device, wherein

in the outputting the questions from the root of the tree form to the leaf of the tree form, the questions that are to be output are varied, on the basis of the received operation history information, by performing operations including;

determining whether or not the received operation history information includes an answer to a question of the questions stored in the tree form;

prohibiting the question from being output, in response to a determination that the operation history information includes an answer to the question; and

outputting the question, in response to a determination that the operation history information does not include an answer to the question of the questions.

2. The information processing device according to claim 1,

wherein unnecessary questions are prohibited from being output, on the basis of the received operation history information.

3. The information processing device according to claim 1, comprising:

the storage stores the questions corresponding to content of the operation history information.

4. A defect cause specifying method for specifying a cause of a defect of a device or a countermeasure for the cause of the defect, using questions stored in a tree form in a storage, the method including:

determining whether operation history information of the device includes an answer to each of the questions stored in the tree form;

asking the questions from a root of the tree form to a leaf of the tree form, on the basis of the operation history information of the device, by

prohibiting a question, of the questions stored in the tree form, from being asked, in response to a determination that the operation history information includes an answer to the question; and

asking a question of the questions stored in the tree form, in response to a determination that the operation history information does not include an answer to the question;

receiving responses to the asked questions; and

specifying the cause of the defect of the device or the countermeasure for the cause of the defect on the basis of content of the received responses.

5. A defect cause specifying method for specifying a cause of a defect of a device or a countermeasure for the cause of the defect, using questions stored in a tree form in a storage, the method including:

determining whether operation history information of the device includes an answer to each of the questions stored in the tree form;

outputting only necessary questions from the questions stored in the tree form on the basis of operation history information of the device, by;

prohibiting a question of the questions stored in the tree form from being output, in response to a determination that the operation history information includes an answer to the question; and

outputting a question of the questions stored in the tree form, in response to a determination that the operation history information does not include an answer to the question;

receiving responses to the output necessary questions; and

specifying the cause of the defect of the device or the countermeasure for the cause of the defect on the basis of content of the received responses.

6. A defect cause specifying method for specifying a cause of a defect of a device or a countermeasure for the cause of the defect, using questions stored in a tree form in a storage, the method including:

determining whether or not there is a question, of the questions stored in the tree form, for which a response to the question can be decided without asking the question, on the basis of operation history information of the device, by determining whether or not the operation history information of the device includes an answer to the question;

outputting the question, in response to a determination that the operation history information of the device does not include the answer of the question;

prohibiting the question from being output, in response to a determination that the operation history information of the device includes the answer of the question;

receiving a response to the output question; and

specifying the cause of the defect of the device or the countermeasure for the cause of the defect on the basis of content of the received response.