Method for determining the cause of failure in a vehicle
First Claim
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1. A method for remotely determining a fault cause in a transportation vehicle, the method comprising:
- receiving a fault report at a server located remotely from the transportation vehicle, wherein the fault report is generated in the vehicle based on a fault condition of the transportation vehicle,wherein the method comprises at least one of the following operations;
determining a fault cause in the server based on the fault report and at least one of load collective data from the vehicle, wherein the load collective data are determined prior to generation of the fault report in the vehicle and wherein the load collective data are transmitted from the vehicle to the server, anddetermining a fault cause in the server based on the fault report and vehicle condition variables from the vehicle, wherein the vehicle condition variables are ascertained based on requests from the server to the vehicle in the vehicle and are transmitted from the vehicle to the server,determining a corresponding current quality value for a determined fault clause;
analyzing the determined current quality value to determine whether to perform another fault clause determination based on the fault report and information other than that used to generate the fault cause corresponding to the determined current quality value;
determining a cause of fault based on customer service data that are retrieved by the server from a customer service database based on the fault report; and
automatically generating a repair standard based on the determined fault cause based on the customer service data.
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Abstract
A method for determining a cause of fault in a vehicle. The method involves a fault report being received on a server outside the vehicle and a cause of fault being determined in the server based on the fault report and load collective data from the vehicle and/or based on the fault report and vehicle condition variables from the vehicle.
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Citations
19 Claims
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1. A method for remotely determining a fault cause in a transportation vehicle, the method comprising:
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receiving a fault report at a server located remotely from the transportation vehicle, wherein the fault report is generated in the vehicle based on a fault condition of the transportation vehicle, wherein the method comprises at least one of the following operations; determining a fault cause in the server based on the fault report and at least one of load collective data from the vehicle, wherein the load collective data are determined prior to generation of the fault report in the vehicle and wherein the load collective data are transmitted from the vehicle to the server, and determining a fault cause in the server based on the fault report and vehicle condition variables from the vehicle, wherein the vehicle condition variables are ascertained based on requests from the server to the vehicle in the vehicle and are transmitted from the vehicle to the server, determining a corresponding current quality value for a determined fault clause; analyzing the determined current quality value to determine whether to perform another fault clause determination based on the fault report and information other than that used to generate the fault cause corresponding to the determined current quality value; determining a cause of fault based on customer service data that are retrieved by the server from a customer service database based on the fault report; and automatically generating a repair standard based on the determined fault cause based on the customer service data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A transportation vehicle comprising:
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a processing apparatus; and a transmission apparatus for transmitting data between the transportation vehicle and a server the transportation vehicle, wherein the processing apparatus generates a fault report based on a fault condition of the transportation vehicle and transmits the fault report to the server, wherein the processing apparatus; transmits load collective data from the vehicle to the server, wherein the load collective data have been determined prior to generation of the fault report in the vehicle, and/or ascertains vehicle condition variables based on requests from the server to the vehicle in the vehicle and transmits the vehicle condition variables from the vehicle to the server, wherein, based on information transmitted from the vehicle, determination of a corresponding current quality value for a determined fault clause is performed and analyzed to determine whether to perform another fault clause determination based on the fault report and information other than that used to generate the fault cause corresponding to the determined current quality value, wherein the transportation vehicle further comprises an output unit, wherein the processing apparatus receives a fault cause, determined by the server, from the server via the transmission apparatus and outputs the fault cause via the output unit, wherein the server automatically generates a repair standard from the fault cause that was determined based on the customer service data, and wherein the server automatically generates a repair standard from the fault cause that was determined based on the customer service data.
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11. A server comprising:
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a processing apparatus; and a transmission apparatus for transmitting data between the server and a remotely located transportation vehicle, wherein the processing apparatus receives a fault report, which has been generated in the transportation vehicle based on a fault condition of the transportation vehicle, via the transmission apparatus, wherein the processing apparatus carries out at least one of the following operations; determining a fault cause based on the fault report and load collective data from the transportation vehicle, wherein the load collective data are transmitted from the transportation vehicle to the server, wherein the load collective data are determined prior to generation of the fault report in the transportation vehicle; and determining a fault cause based on the fault report and vehicle condition variables from the transportation vehicle, wherein the vehicle condition variables are ascertained based on requests from the server to the transportation vehicle, in the vehicle, and are transmitted from the transportation vehicle to the server, wherein the processing apparatus further determines a corresponding current quality value for a determined fault clause, and analyzes the determined current quality value to determine whether to perform another fault clause determination based on the fault report and information other than that used to generate the fault cause corresponding to the determined current quality value, wherein the server automatically generates a repair standard from the fault cause that was determined based on the customer service data, and wherein the server automatically generates a repair standard from the fault cause that was determined based on the customer service data. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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Specification