Image forming apparatus, guide providing method thereof, cloud server, and error analyzing method thereof

• US 10,063,719 B2
• Filed: 06/29/2016
• Issued: 08/28/2018
• Est. Priority Date: 12/24/2015
• Status: Active Grant

• Current Assignee: HP Printing Korea Co., Ltd. (HP Inc.)
• Original Assignee: S-Printing Solution Co., Ltd. (Samsung Electronics Co. Ltd.)
• Inventors: Shin, Jeong-hwan, Lee, Chang-hyung, Han, Dong-hyeop
• Primary Examiner(s): Menberu, Beniyam
• Application Number:
  US15/196,773
• Publication Number:
  US 20170187897A1
• Time in Patent Office: 790 Days
• Field of Search: None
• CPC Class Codes: G06F 11/006 Identification G06F11/2289 takes precedence
• CPC Class Codes: G06F 3/1288 in client-server-printer device configuration
• CPC Class Codes: G06F 3/1292 Mobile client, e.g. wireless printing
• CPC Class Codes: G06F 3/1294 Status or feedback related to information exchange
• CPC Class Codes: G06F 9/453 Help systems
• CPC Class Codes: G06K 15/408 Handling exceptions, e.g. faults computer driven error handling and recovery for a printer G06F3/1234
• CPC Class Codes: G06V 30/224 of printed characters having additional code marks or containing code marks
• CPC Class Codes: H04N 1/00005 relating to image data
• CPC Class Codes: H04N 1/00013 Reading apparatus
• CPC Class Codes: H04N 1/00015 Reproducing apparatus
• CPC Class Codes: H04N 1/00039 Analysis, i.e. separating and studying components of a greater whole
• CPC Class Codes: H04N 1/00042 Monitoring, i.e. observation H04N1/00029 - H04N1/00039 take precedence
• CPC Class Codes: H04N 1/00047 using an image not specifically designed for the purpose
• CPC Class Codes: H04N 1/0005 in service, i.e. during normal operation
• CPC Class Codes: H04N 1/00061 using a remote apparatus H04N1/00066 takes precedence
• CPC Class Codes: H04N 1/00074 Indicating or reporting details of user-machine interface H04N1/0035
• CPC Class Codes: H04N 1/00084 Recovery or repair, e.g. self-repair
• CPC Class Codes: H04N 1/00222 details of image data generation or reproduction, e.g. scan-to-email or network printing
• CPC Class Codes: H04N 1/00244 with a server, e.g. an internet server fax-servers or the like for store and forward H04N1/324
• CPC Class Codes: H04N 1/00344 with a management, maintenance, service or repair apparatus monitoring H04N1/00002
• CPC Class Codes: H04N 1/00408 : Display of information to the user, e.g. menus
• CPC Class Codes: H04N 1/00411 : the display also being used for user input, e.g. touch screen
• CPC Class Codes: H04N 1/00424 : using a list of graphical elements, e.g. icons or icon bar
• CPC Class Codes: H04N 1/00427 : using a menu list H04N1/00421, H04N1/00424, H04N1/00429 take precedence
• CPC Class Codes: H04N 1/00448 : horizontally
• CPC Class Codes: H04N 1/00461 : marking or otherwise tagging one or more displayed image, e.g. for selective reproduction
• CPC Class Codes: H04N 1/00474 : outputting a plurality of functional options, e.g. scan, copy or print
• CPC Class Codes: H04N 1/00798 : Circuits or arrangements for the control thereof, e.g. using a programmed control device or according to a measured quantity
• CPC Class Codes: H04N 1/00811 : according to user specified instructions, e.g. user selection of reading mode
• CPC Class Codes: H04N 1/00824 : for displaying or indicating, e.g. a condition or state details of displaying or indicating means H04N1/00405
• CPC Class Codes: H04N 1/0084 : Determining the necessity for prevention
• CPC Class Codes: H04N 1/00872 : by image quality reduction, e.g. distortion or blacking out
• CPC Class Codes: H04N 1/3263 : of reading apparatus or transmitter, e.g. original jam
• CPC Class Codes: H04N 1/32635 : of reproducing apparatus or receiver, e.g. out of paper
• CPC Class Codes: H04N 1/32651 : Indicating or reporting details of user-machine interface H04N1/0035
• CPC Class Codes: H04N 1/32673 : Adjusting or controlling an operating mode, e.g. from paper reception to memory reception H04N1/32678 takes precedence; inhibiting an operation H04N1/00925
• CPC Class Codes: H04N 2201/0081 : Image reader H04N2201/0091 - H04N2201/0094 take precedence
• CPC Class Codes: H04N 2201/0094 : Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception

Abstract

An image forming apparatus, guide providing method thereof, cloud server and error analyzing method thereof are provided. The image forming apparatus may include a scanner configured to scan a script and generate a scan image, a communicator configured to communicate with a cloud server, a display configured display a screen, and a processor configured to control the communicator to transmit the generated scan image to a cloud server, and in response to receiving an error solution guide of the scan image from the cloud server, control the display to display the received error solution guide.

Claims

1. An image forming apparatus, comprising:

a scanner to scan a document to generate a scan image of the document;

a transceiver to communicate with a server;

a display to display a screen; and

a processor to;

control the display to display a user interface for a user to select an error area of the scan image, the error area containing an error appearing in the scan image as a result of an error of the image forming apparatus,

receive a selection of the error area input using the user interface,

control the transceiver to transmit the generated scan image and the selected error area to the server, and

in response to receiving an error solution guide related to resolving the error of the image forming apparatus from the server, control the display to display the received error solution guide.

2. The apparatus as claimed in claim 1, further comprising:

a printer to print the document according to data,

wherein the processor is to control the display to display a guide that controls the document printed in the printer to be scanned in the scanner.

3. The apparatus as claimed in claim 2, wherein the processor is to control the transceiver to transmit the data to the server along with the scan image and the selected error area.

4. The apparatus as claimed in claim 2, wherein the data is a second scan image which is generated by scanning a second document.

5. The apparatus as claimed in claim 1, wherein the processor is to, in response to receiving a selection of a masking area:

mask a partial area of the scan image that corresponds to the selected masking area, and

control the transceiver to transmit the masked scan image to the server.

6. The apparatus as claimed in claim 5, wherein the processor is to:

perform an optical character recognition (OCR) with respect to the scan image, and

in response to detecting an area including predetermined sensitive information as a result of the performance of the OCR, select the detected area as a masking area.

7. The apparatus as claimed in claim 1, wherein the processor is to, in response to receiving a plurality of error solution guides of the scan image from the server, control the display to display the plurality of error solution guides.

8. The apparatus as claimed in claim 7, wherein the processor is to, in response to receiving a selection of a most suitable error solution guide from among the plurality of error solution guides, control the transceiver to transmit information on the selected error solution guide to the server.

9. The apparatus as claimed in claim 1, wherein the processor is to:

receive a keyword pertaining to the error appearing in the scan image, and

control the transceiver to transmit the keyword to the server along with the scan image and the selected error area.

10. A method for providing a guide by an image forming apparatus, the method comprising:

generating a scan image of a document by scanning the document with a scanner of the image forming apparatus;

displaying, on a display of the image forming apparatus, a user interface for a user to select an error area of the scan image, the error area containing an error appearing in the scan image as a result of an error of the image forming apparatus;

receiving a selection of the error area input using the user interface;

transmitting the generated scan image and the selected error area to a server; and

in response to receiving an error solution guide related to resolving the error of the image forming apparatus from the server, displaying the received error solution guide on the display of the image forming apparatus.

11. The method as claimed in claim 10, further comprising:

receiving a selection of a masking area; and

masking partial area of the scan image that corresponds to the selected masking area,

wherein the transmitting comprises transmitting the masked scan image to the server.

12. The method as claimed in claim 11, wherein the receiving the selection of the masking area comprises:

performing an optical character recognition (OCR) with respect to the scan image; and

in response to detecting an area including preset sensitive information as a result of the performance of the OCR, selecting the detected area as a masking area.

13. The method as claimed in claim 10, further comprising:

in response to receiving a plurality of error solution guides of the scan image from the server, receiving a selection of a most suitable error solution guide from among the plurality of error solution guides.

14. The method as claimed in claim 13, further comprising:

transmitting information on the selected error solution guide to the server.

15. The method as claimed in claim 10, comprising:

receiving a keyword pertaining to the error appearing in the scan image; and

transmitting the keyword to the server along with the scan image and the selected error area.