DID line type provisioning verification

• US 10,064,049 B1
• Filed: 12/23/2016
• Issued: 08/28/2018
• Est. Priority Date: 03/30/2009
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Lew, Eugene Lee, Gianoukos, Vasileios John
• Primary Examiner(s): Obayanju, Omoniyi
• Application Number:
  US15/389,541
• Time in Patent Office: 613 Days
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 2101/385 Uniform resource identifier for session initiation protocol [SIP URI]
• CPC Class Codes: H04L 2101/65 Telephone numbers
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 61/106 across networks, e.g. mapping telephone numbers to data network addresses
• CPC Class Codes: H04L 61/4505 using standardised directories; using standardised directory access protocols
• CPC Class Codes: H04L 63/0272 Virtual private networks
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 3/42331 Direct inward dialling
• CPC Class Codes: H04W 12/03 Protecting confidentiality, e.g. by encryption
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/21 for social networking applications
• CPC Class Codes: H04W 60/00 Affiliation to network, e.g. registration; Terminating affiliation with the network, e.g. de-registration
• CPC Class Codes: H04W 76/10 Connection setup
• CPC Class Codes: H04W 8/26 Network addressing or numbering for mobility support
• CPC Class Codes: H04W 8/28 Number portability ; Network address portability

Abstract

A messaging hub provides communication services for user devices associated with an enterprise office telephone number. The messaging hub establishes a secure connection between the messaging hub local SMSC/MMSC and a data adapter of a unified communications service, provision the enterprise office telephone number for use in a global SMS/MMS network and delivers messages addressed to the enterprise office telephone number to selected user devices.

Claims

1. A computer-implemented method for enabling a telephone number to be used for Short Message Service (SMS)/Multimedia Service (MMS)/Enhanced Message Service (EMS) message communication, the method comprising:

identifying the telephone number associated with a line;

determining whether the telephone number exists in a database;

receiving a Letter of Authorization (LOA) from a business owner of record of the telephone number;

determining whether there is a conflict in the telephone number provisioning;

wherein determining a conflict includes;

determining a registered carrier owner of the telephone number;

determining whether number portability correction been applied; and

determining whether the line is enabled for SMS/MMS/EMS service;

in response to determining that there is a conflict, transmitting an electronic copy of the LOA to a governing authority.

2. The computer-implemented method of claim 1, wherein determining a conflict further includes:

determining whether the telephone number is allocated to a subordinate owner.

3. The computer-implemented method of claim 1, further comprising determining the conflict by:

querying to provide a first line status from a first database including one of;

a carrier database;

an industry database; and

an SMS/MMS aggregator database;

comparing the results of first line status to a second line status from a second different database including one of;

a carrier database;

an industry database; and

an SMS/MMS aggregator database.

4. The computer-implemented method of claim 3, further comprising:

detecting the conflict by determining a significant difference in the line status determined from the first database and the line status determined from the second different database.

5. The computer-implemented method of claim 1, further comprising provisioning the line for SMS/MMS service in response to determining that the there is no conflict.

6. The computer-implemented method of claim 5, wherein provisioning the line includes:

associating the telephone number with a messaging hub; and

adding the telephone number and an identifier of the associated messaging hub to a plurality of database directories to enable the telephone number for SMS/MMS communication.

10. The computer-implemented method of claim 1, wherein the LOA includes a range of telephone numbers.

7. A system for enabling a telephone number to be used for Short Message Service (SMS)/Multimedia Service (MMS)/Enhanced Message Service (EMS) message communication comprising:

a memory including one or more instructions stored thereon that, when executed by one or more processors, cause the one or more processors to perform operations comprising;

identifying the telephone number associated with a line;

determining whether the telephone number exists in a local database;

receiving a Letter of Authorization (LOA) from the owner of the telephone number;

determining whether there is a conflict in the telephone number provisioning;

wherein determining a conflict includes;

determining a registered carrier owner of the telephone number;

determining whether number portability correction been applied; and

determining whether the line is enabled for SMS/MMS service;

in response to determining that there is a conflict, transmitting an electronic copy of the LOA to a governing authority.

8. A computer-implemented method for enabling a telephone number associated with a carrier to be used for Short Message Service (SMS)/Multimedia Service (MMS)/Enhanced Message Service (EMS) message communication, the method comprising:

identifying the telephone number associated with a line;

determining whether the telephone number exists in a local carrier database;

in response to determining that the telephone number exists in the local database determining whether the line is enabled for SMS/MMS service;

receiving a Letter of Authorization (LOA) from the owner of the telephone number;

determining whether there is a conflict in the telephone number provisioning;

wherein determining a conflict includes;

determining a registered carrier owner of the telephone number;

determining whether number portability correction been applied; and

determining whether the line is enabled for SMS/MMS service;

in response to determining that there is a conflict, transmitting an electronic copy of the LOA to a governing authority;

provisioning the line for SMS/MMS service in response to determining that the line has not been enabled for SMS/MMS service; and

wherein provisioning the line includes adding the telephone number and an identifier of the carrier to a plurality of database directories to enable the telephone number for SMS/MMS communication.

9. The method of claim 8 further comprising provisioning the number into a local carrier'"'"'s network of SMS/MMS equipment as a mobile capable number.