Computerized system for evaluating technology stability

• US 10,067,984 B2
• Filed: 02/24/2016
• Issued: 09/04/2018
• Est. Priority Date: 02/24/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Kephart, Aaron D., Howie, Charles C., Glover, DeAundra K., Nutter, Darla, Lewis, Greg M., Price, Jesse A.
• Primary Examiner(s): Alam, Hosain
• Assistant Examiner(s): May, Robert F
• Application Number:
  US15/052,628
• Publication Number:
  US 20170242894A1
• Time in Patent Office: 923 Days
• Field of Search: 707722, 714 37, 714E11029
• CPC Class Codes: G06F 16/2455 Query execution
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/248 Presentation of query results

Abstract

Embodiments of the present invention relate to apparatuses, systems, methods and computer program products for a technology configuration system. Specifically, the system typically provides operational data processing of a plurality of records associated with information technology operational activities, for dynamic transformation of data and evaluation of interdependencies of technology resources. In other aspects, the system typically provides technical language processing of the plurality of records for transforming technical and descriptive data, and constructing categorical activity records. The system may be configured to achieve significant reduction in memory storage and processing requirements by performing categorical data encoding of the plurality of records. The system may employ a dynamic categorical data decoding process, which delivers a reduction in processing time when the encoded records are decoded for evaluating the exposure of technology change events to technology incidents and modifying such technology change events.

Claims

1. A computerized system for evaluating technology stability, wherein the computerized system is configured to determine operational impact of technology incidents, comprising:

a computer apparatus including at least one processor, at least one memory device, and a network communication device; and

a modules stored in the at least one memory device comprising computer readable instructions that when executed by the at least one processor, cause the at least one processor to;

retrieve a plurality of records regarding a plurality of technology incidents form an activity record database, wherein each record of the plurality of records is associated with a plurality of data fields comprising technology identifier data associated with a technology incident of the plurality of technology incidents;

determine, for each technology incident of the plurality of technology incidents, an operational impact caused by the technology incident, based on at least analyzing a portion of the plurality of data fields, wherein the operational impact comprises financial cost of the technology incident, reputational impact of the technology incident, failed user interactions during the technology incident, down time caused by the technology incident, and/or associated hours required for restoral actions;

determine, for each technology incident of the plurality of technology incidents, an impact factor based at least on the operational impact;

augment, the technology identifier data of each record of the plurality of records with the determined impact factor;

transform, for each record, the technology identifier data of the plurality of data fields into a binary value;

encode using a categorical data encoding algorithm, for each record of the plurality of records, the binary values associated with the plurality of data fields into one or more encoded words, each encoded word comprising a predetermined number of characters; and

store an encoded record, for each record of the plurality of records, in the activity record database, wherein the encoded record comprises the one or more encoded words corresponding to the plurality of data fields associated with the technology incident.

2. The system of claim 1, wherein the module further comprises instructions that cause the at least one processor to:

determine, for a technology incident of the plurality of technology incidents, an associated incident priority;

retrieve, one or more historical technology incidents from the activity record database, wherein the incident priority of the one or more historical technology incidents is the same as the incident priority of the technology incident, wherein each of the one or more historical technology incidents comprise an historical operational impact; and

determine the operational impact for the technology incident based on at least aggregating the historical operational impacts of the one or more historical technology activities.

3. The system of claim 1, wherein the module further comprises instructions that cause the at least one processor to:

identify, for a technology incident of the plurality of technology incidents, one or more historical technology incidents having common characteristics with the technology incident; and

determine a most frequent operational impact associated with the one or more historical technology incidents;

wherein the operational impact for the technology incident is the most frequent operational impact associated with the one or more historical technology incidents.

4. The system of claim 1, wherein the technology incident is a technology change activity and wherein the operational impact of the technology incident is a combination of operational impacts of one or more technology incident activities caused by the technology change activity.

5. The system of claim 1, wherein the module further comprises instructions that cause the at least one processor to:

receive a retrieval request for retrieving one or more records from an activity record database, from a user device, wherein the activity record database comprises a plurality of encoded records, each encoded record of the plurality of encoded records comprising the one or more encoded words associated with a technology incident, wherein the retrieval request comprises one or more technology criteria terms;

determine a numeric value for each term of the one or more technology criteria terms;

determine a decoding divisor by combining the one or more numeric values associated with the one or more technology criteria terms, wherein the decoding divisor is common to the encoded words of one or more encoded records of the plurality of encoded records that correspond to the one or more technology criteria terms;

retrieve the one or more encoded records of the plurality of records based on the decoding divisor, wherein the encoded words associated with the one or more encoded records are divisible by the decoding divisor;

determine counts of technology identifier data associated with the one or more retrieved records; and

determine an aggregate impact factor associated with the one or more retrieved records, based on aggregating the impact factors of the one or more retrieved records.

6. The system of claim 5, wherein the module further comprises instructions that cause the at least one processor to:

generate one or more technology interfaces of the technology identifier data associated with the one or more retrieved records, based on at least the determined aggregate impact factor; and

transmit control instructions to a user device to cause the user device to present the one or more technology interfaces on a display of the user device.

7. The system of claim 5, wherein the module further comprises instructions that cause the at least one processor to initiate implementation of at least one restoral action configured to mitigate the aggregate impact of the one or more retrieved records, based on at least the counts of technology identifier data and the aggregate impact factor.

8. A computer program product for evaluating technology stability, wherein the computer program product is configured to determine operational impact of technology incidents, comprising a non-transitory computer-readable storage medium having computer-executable instructions to:

retrieve a plurality of records regarding a plurality of technology incidents form an activity record database, wherein each record of the plurality of records is associated with a plurality of data fields comprising technology identifier data associated with a technology incident of the plurality of technology incidents;

determine, for each technology incident of the plurality of technology incidents, an operational impact caused by the technology incident, based on at least analyzing a portion of the plurality of data fields, wherein the operational impact comprises financial cost of the technology incident, reputational impact of the technology incident, failed user interactions during the technology incident, down time caused by the technology incident, and/or associated hours required for restoral actions;

determine, for each technology incident of the plurality of technology incidents, an impact factor based at least on the operational impact;

augment, the technology identifier data of each record of the plurality of records with the determined impact factor;

transform, for each record, the technology identifier data of the plurality of data fields into a binary value;

encode using a categorical data encoding algorithm, for each record of the plurality of records, the binary values associated with the plurality of data fields into one or more encoded words, each encoded word comprising a predetermined number of characters; and

store an encoded record, for each record of the plurality of records, in the activity record database, wherein the encoded record comprises the one or more encoded words corresponding to the plurality of data fields associated with the technology incident.

9. The computer program product of claim 8, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

determine, for a technology incident of the plurality of technology incidents, an associated incident priority;

retrieve, one or more historical technology incidents from the activity record database, wherein the incident priority of the one or more historical technology incidents is the same as the incident priority of the technology incident, wherein each of the one or more historical technology incidents comprise an historical operational impact; and

determine the operational impact for the technology incident based on at least aggregating the historical operational impacts of the one or more historical technology activities.

10. The computer program product of claim 8, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

identify, for a technology incident of the plurality of technology incidents, one or more historical technology incidents having common characteristics with the technology incident; and

determine a most frequent operational impact associated with the one or more historical technology incidents;

wherein the operational impact for the technology incident is the most frequent operational impact associated with the one or more historical technology incidents.

11. The computer program product of claim 8, wherein the technology incident is a technology change activity and wherein the operational impact of the technology incident is a combination of operational impacts of one or more technology incident activities caused by the technology change activity.

12. The computer program product of claim 8, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

receive a retrieval request for retrieving one or more records from an activity record database, from a user device, wherein the activity record database comprises a plurality of encoded records, each encoded record of the plurality of encoded records comprising the one or more encoded words associated with a technology incident, wherein the retrieval request comprises one or more technology criteria terms;

determine a numeric value for each term of the one or more technology criteria terms;

determine a decoding divisor by combining the one or more numeric values associated with the one or more technology criteria terms, wherein the decoding divisor is common to the encoded words of one or more encoded records of the plurality of encoded records that correspond to the one or more technology criteria terms;

retrieve the one or more encoded records of the plurality of records based on the decoding divisor, wherein the encoded words associated with the one or more encoded records are divisible by the decoding divisor;

determine counts of technology identifier data associated with the one or more retrieved records; and

determine an aggregate impact factor associated with the one or more retrieved records, based on aggregating the impact factors of the one or more retrieved records.

13. The computer program product of claim 12, wherein the wherein the non-transitory computer-readable storage medium further has computer-executable instructions to initiate implementation of at least one restoral action configured to mitigate the aggregate impact of the one or more retrieved records, based on at least the counts of technology identifier data and the aggregate impact factor.

14. A computerized method for evaluating technology stability, wherein the method is configured to determine operational impact of technology incidents, comprising:

retrieving a plurality of records regarding a plurality of technology incidents form an activity record database, wherein each record of the plurality of records is associated with a plurality of data fields comprising technology identifier data associated with a technology incident of the plurality of technology incidents;

determining, for each technology incident of the plurality of technology incidents, an operational impact caused by the technology incident, based on at least analyzing a portion of the plurality of data fields, wherein the operational impact comprises financial cost of the technology incident, reputational impact of the technology incident, failed user interactions during the technology incident, down time caused by the technology incident, and/or associated hours required for restoral actions;

determining, for each technology incident of the plurality of technology incidents, an impact factor based at least on the operational impact;

augmenting, the technology identifier data of each record of the plurality of records with the determined impact factor;

transforming, for each record, the technology identifier data of the plurality of data fields into a binary value;

encoding using a categorical data encoding algorithm, for each record of the plurality of records, the binary values associated with the plurality of data fields into one or more encoded words, each encoded word comprising a predetermined number of characters; and

storing an encoded record, for each record of the plurality of records, in the activity record database, wherein the encoded record comprises the one or more encoded words corresponding to the plurality of data fields associated with the technology incident.

15. The computerized method of claim 14, wherein the method further comprises:

determining, for a technology incident of the plurality of technology incidents, an associated incident priority;

retrieving, one or more historical technology incidents from the activity record database, wherein the incident priority of the one or more historical technology incidents is the same as the incident priority of the technology incident, wherein each of the one or more historical technology incidents comprise an historical operational impact; and

determining the operational impact for the technology incident based on at least aggregating the historical operational impacts of the one or more historical technology activities.

16. The computerized method of claim 14, wherein the method further comprises:

identifying, for a technology incident of the plurality of technology incidents, one or more historical technology incidents having common characteristics with the technology incident; and

determining a most frequent operational impact associated with the one or more historical technology incidents;

wherein the operational impact for the technology incident is the most frequent operational impact associated with the one or more historical technology incidents.

17. The computerized method of claim 14, wherein the technology incident is a technology change activity and wherein the operational impact of the technology incident is a combination of operational impacts of one or more technology incident activities caused by the technology change activity.

18. The computerized method of claim 14, wherein the method further comprises:

receiving a retrieval request for retrieving one or more records from an activity record database, from a user device, wherein the activity record database comprises a plurality of encoded records, each encoded record of the plurality of encoded records comprising the one or more encoded words associated with a technology incident, wherein the retrieval request comprises one or more technology criteria terms;

determining a numeric value for each term of the one or more technology criteria terms;

determining a decoding divisor by combining the one or more numeric values associated with the one or more technology criteria terms, wherein the decoding divisor is common to the encoded words of one or more encoded records of the plurality of encoded records that correspond to the one or more technology criteria terms;

retrieving the one or more encoded records of the plurality of records based on the decoding divisor, wherein the encoded words associated with the one or more encoded records are divisible by the decoding divisor;

determining counts of technology identifier data associated with the one or more retrieved records; and

determining an aggregate impact factor associated with the one or more retrieved records, based on aggregating the impact factors of the one or more retrieved records.