Interface between a virtual personal assisitant and an interactive voice response system
First Claim
1. A method for providing a transaction to a mobile device executing a Virtual Personal Assistant (VPA) from an Interactive Voice Response (IVR) system comprising one or more IVR applications configured to provide one or more transactions to phone devices using an interactive voice response menu comprising a script of voice prompts through which the respective IVR application obtains data for a transaction data set of the respective transaction during a telephone call to a user using a telephone handset, the IVR system configured to receive responses to the voice prompts from a user at a telephone handset during the telephone call, the method comprising:
- providing an interface in the IVR system for interfacing between the IVR system and a user, the interface configured for receiving a transaction request from a VPA of the mobile device;
establishing a connection between a mobile device executing a VPA and the interface;
receiving into the interface of the interactive voice response system from the VPA a transaction request for a transaction provided by the IVR system, the transaction request including user data for a transaction;
determining an IVR application from the transaction request, the IVR application comprising a sequential script of voice prompts configured to prompt for data using a script of voice prompts; and
executing the determined IVR application in the interface to provide the transaction pertaining to the IVR application to a user of the mobile device from which the transaction request was received;
wherein executing the determined IVR application comprises;
determining a plurality of data fields required for the IVR application comprising processing the sequential script of voice prompts so that whenever a data field is encountered in the script, the interface replaces one or more voice prompts with a search of the user data provided by the VPA;
processing the transaction request in the interface to extract data for the plurality of data fields; and
providing the extracted data fields to the IVR application.
3 Assignments
0 Petitions
Accused Products
Abstract
An interface is provided for an IVR system. The interface receives a transaction request from a Virtual Personal Assistant (VPA) for a transaction provided by the IVR system and determines the transaction pertaining to the request. The interface then executes the respective IVR transaction application and converts the voice prompts of the IVR application to semantic data requests that can be interpreted by the VPA.
14 Citations
19 Claims
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1. A method for providing a transaction to a mobile device executing a Virtual Personal Assistant (VPA) from an Interactive Voice Response (IVR) system comprising one or more IVR applications configured to provide one or more transactions to phone devices using an interactive voice response menu comprising a script of voice prompts through which the respective IVR application obtains data for a transaction data set of the respective transaction during a telephone call to a user using a telephone handset, the IVR system configured to receive responses to the voice prompts from a user at a telephone handset during the telephone call, the method comprising:
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providing an interface in the IVR system for interfacing between the IVR system and a user, the interface configured for receiving a transaction request from a VPA of the mobile device; establishing a connection between a mobile device executing a VPA and the interface; receiving into the interface of the interactive voice response system from the VPA a transaction request for a transaction provided by the IVR system, the transaction request including user data for a transaction; determining an IVR application from the transaction request, the IVR application comprising a sequential script of voice prompts configured to prompt for data using a script of voice prompts; and executing the determined IVR application in the interface to provide the transaction pertaining to the IVR application to a user of the mobile device from which the transaction request was received;
wherein executing the determined IVR application comprises;determining a plurality of data fields required for the IVR application comprising processing the sequential script of voice prompts so that whenever a data field is encountered in the script, the interface replaces one or more voice prompts with a search of the user data provided by the VPA; processing the transaction request in the interface to extract data for the plurality of data fields; and providing the extracted data fields to the IVR application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An Interactive Voice Response (IVR) system comprising:
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one or more transaction applications executable by at least one processor of the IVR system, each of the one or more transaction applications programmed to obtain a transaction data set for a transaction of the respective transaction application using a series of voice prompts; a transaction agent configured to receive a transaction data set for a transaction and execute the respective transaction using the received transaction data set; and an interface configured to; communicate with a Virtual Personal Assistant (VPA) of a mobile device; execute a transaction application in response to a transaction request received from the VPA; convert one or more voice prompts of a transaction application to one or more data requests; and provide the one or more data requests to the VPA; wherein the one or more data requests are interpreted by the VPA and wherein the VPA provides responses to the one or more data requests using data stored on the mobile device without needing to prompt a user of the mobile device; wherein an IVR application from the transaction request is determined, the IVR application comprising a sequential script of voice prompts configured to prompt for data using a script of voice prompts; wherein a plurality of data fields required for the IVR application is determined comprising the sequential script of voice prompts being processed such that whenever a data field is encountered in the script, the interface replaces one or more voice prompts with a search of the user data provided by the VPA; wherein the transaction request in the interface is processed to extract data for the plurality of data fields; and wherein the extracted data fields are provided to the IVR application. - View Dependent Claims (13, 14, 15, 16, 17)
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18. A non-transitory computer readable medium comprising computer executable instructions, that, when executed by one or more processors, cause the one or more processors to:
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receive a transaction request from a Virtual Personal Assistant (VPA) of a mobile device; determine an Interactive Voice Response (IVR) application pertaining to the transaction request, the IVR application configured to provide one or more transactions to phone devices using an interactive voice response menu comprising a series of voice prompts through which the IVR application obtains data for a transaction data set of the respective transaction; convert one or more voice prompts within the IVR application to one or more semantic data requests understandable by the VPA; and provide the one or more semantic data requests to the VPA; wherein the one or more semantic data requests are interpreted by the VPA and wherein the VPA responds to the one or more semantic data requests using data stored on the mobile device without needing to prompt a user of the mobile device; wherein an IVR application from the transaction request is determined, the IVR application comprising a sequential script of voice prompts configured to prompt for data using a script of voice prompts; wherein a plurality of data fields required for the IVR application is determined comprising the sequential script of voice prompts being processed such that whenever a data field is encountered in the script, the interface replaces one or more voice prompts with a search of the user data provided by the VPA; wherein the transaction request in the interface is processed to extract data for the plurality of data fields; and wherein the extracted data fields are provided to the IVR application. - View Dependent Claims (19)
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Specification