Processing and reporting situational information to emergency service providers
First Claim
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1. A method for processing and reporting situational information to emergency service providers, the method comprising:
- monitoring for an emergency situation;
responsive to detecting the emergency situation, collecting, from a cellular phone, information relating to the detected emergency situation, wherein the collecting of the information comprises instructing a caller to use a short code to send a message having multi-media information comprising one or more of video, sound, and images of the emergency situation to the emergency service providers and instructing one or more cameras of one or more mobile devices in a specific geographic area to send captured traffic and vehicle information;
identifying a location of the caller based on the telephone number and by leveraging a geographical information system and a global position system;
identifying a closest public safety answering point to the location;
when the closest public safety answering point to the location is available, sending the multi-media information of the message to the closest public safety answering point;
when the closest public safety answering point to the location is not available, sending the multi-media information of the message to an available public safety answering point;
storing and processing the information in a database, wherein the processing of the information comprises identifying a telephone number of the caller, and storing the telephone number of the caller and the multi-media information in the database; and
reporting the processed information to the emergency service providers when the telephone number of the caller matches a telephone number identified by the emergency service providers.
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Abstract
A system and method for processing and reporting situational information to emergency service providers in an emergency service communications network is disclosed. An emergency situation is monitored. Responsive to detecting the emergency situation, information relating to the emergency situation is collected. Then, the information is processed and stored in a database. The processed information is then reported to emergency service providers.
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Citations
15 Claims
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1. A method for processing and reporting situational information to emergency service providers, the method comprising:
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monitoring for an emergency situation; responsive to detecting the emergency situation, collecting, from a cellular phone, information relating to the detected emergency situation, wherein the collecting of the information comprises instructing a caller to use a short code to send a message having multi-media information comprising one or more of video, sound, and images of the emergency situation to the emergency service providers and instructing one or more cameras of one or more mobile devices in a specific geographic area to send captured traffic and vehicle information; identifying a location of the caller based on the telephone number and by leveraging a geographical information system and a global position system; identifying a closest public safety answering point to the location; when the closest public safety answering point to the location is available, sending the multi-media information of the message to the closest public safety answering point; when the closest public safety answering point to the location is not available, sending the multi-media information of the message to an available public safety answering point; storing and processing the information in a database, wherein the processing of the information comprises identifying a telephone number of the caller, and storing the telephone number of the caller and the multi-media information in the database; and reporting the processed information to the emergency service providers when the telephone number of the caller matches a telephone number identified by the emergency service providers. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A communications network configured to process and report situational information to emergency service providers, comprising:
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at least one mobile unit used by a caller; at least one multi-media messaging carrier communicably coupled to the at least one mobile unit; at least one multi-media messaging system aggregator; at least one public safety answering point; and at least one multi-media clearing house comprising at least one database, the at least one multi-media clearing house configured to; monitor for an emergency situation, collect, from the at least one mobile unit, information relating to the emergency situation, identify, via a communicably coupled geographical location server, a location of the caller based on the telephone number and by leveraging a geographical information system and a global position system, identify a closest public safety answering point to the location, when the closest public safety answering point to the location is available, send the multi-media information of the message to the closest public safety answering point, when the closest public safety answering point to the location is not available, send the multi-media information of the message to an available public safety answering point, store and process the information in the at least one database, wherein the processing of the information comprises identifying a telephone number of the caller, and store the telephone number of the caller and the multi-media information in the database, and report the processed information to the at least one public safety answering point when a telephone number of the caller matches a telephone number identified by the at least one public safety answering point, wherein the collecting of the information comprises instructing the caller to use a short code to send a message having multi-media information comprising one or more of video, sound, and images of the emergency situation to the emergency service providers and instructing one or more cameras of one or more mobile device in a specific geographic area to send captured traffic and vehicle information to the emergency service providers. - View Dependent Claims (11, 12, 13)
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14. A communications network configured to process and report situational information to emergency service providers, comprising:
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at least one traffic camera configured to capture traffic and vehicle information at a geographical location; at least one public safety answering point; and at least one multi-media clearing house comprising at least one database, the at least one multi-media clearing house being configured to; monitor for an emergency situation, collect, from a mobile device, information relating to the emergency situation, identify, via a communicably coupled geographical location server, a location of the caller based on the telephone number and by leveraging a geographical information system and a global position system, identify a closest public safety answering point to the location, when the closest public safety answering point to the location is available, send the multi-media information of the message to the closest public safety answering point, when the closest public safety answering point to the location is not available, send the multi-media information of the message to an available public safety answering point, store and process the information in the at least one database, wherein the processing of the information comprises identifying a telephone number of the caller, and storing the telephone number of the caller and the multi-media information in the database, and report the processed information to the at least one public safety answering point when a telephone number of the caller matches a telephone number identified by the public safety answering point, wherein the collecting of the information comprises instructing a caller to use a short code to send a message having multi-media information comprising one or more of video, sound, and images of the emergency situation to the emergency service providers, and the at least one multi-media clearing house is further configured to instruct at least one camera of at least one mobile device at the geographical location to capture traffic and vehicle information. - View Dependent Claims (15)
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Specification