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Personalized situation awareness using human emotions and incident properties

  • US 10,074,368 B2
  • Filed: 08/17/2016
  • Issued: 09/11/2018
  • Est. Priority Date: 08/17/2016
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving an incident report from a user device, the incident report pertaining to an incident involving a target;

    obtaining, from at least one sensor of the user device, emotional data pertaining to a reporting person using the user device, wherein the emotional data includes at least one of heat, heartbeat, conductivity, text, speech, image, and video data;

    processing the emotional data to determine an emotional status of the reporting person, wherein processing the emotional data includes at least one of face detection, voice/speech analytics, and text analytics;

    processing the incident report to determine an incident type, incident category, and incident characteristic; and

    transmitting an initiation dialog sequence to the user device, the initiation dialog sequence configured to initiate on the user device a cognitive dialog module that prompts a further interaction with the reporting person, wherein the further interaction is based at least in part on the emotional status of the reporting person and at least in part on the incident characteristics.

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