Computer-controlled, unattended, automated checkout store outlet system and related method

• US 10,083,430 B2
• Filed: 06/06/2013
• Issued: 09/25/2018
• Est. Priority Date: 06/08/2012
• Status: Active Grant

• Current Assignee: Ronny Hay
• Original Assignee: Compass Group USA Incorporated (Compass Group PLC)
• Inventors: Hay, Ronny
• Primary Examiner(s): Zeender, Florian M
• Assistant Examiner(s): Buchanan, Christopher R
• Application Number:
  US13/912,006
• Publication Number:
  US 20130332271A1
• Time in Patent Office: 1,937 Days
• Field of Search: 705 16, 705 22
• CPC Class Codes: A47F 9/048 automatically
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/203 Inventory monitoring
• CPC Class Codes: G06Q 20/208 Input by product or record sensing, e.g. weighing or scanner processing
• CPC Class Codes: G07G 1/0036 Checkout procedures

Abstract

An unattended, automated checkout, computer-controlled automated store outlet and system is disclosed. A customer'"'"'s identification and payment information are inputted and verified and the customer qualified to remove items from the automated store outlet. Each bay of the automated store outlet is normally locked, and after the customer accesses the bay can remove one or more items from the bay, which are automatically detected and identified and charged to the customer as part of the purchase transaction. These events occur at the location of each automated store outlet. Each automated store outlet communicates with a central control center, which can be used for live customer service and real time surveillance.

Claims

1. A method for distributing items from a computer controlled, unattended, automated store outlet machine, comprising the step of:

providing a computer-controlled, automated store outlet machine having at least one bay containing items removable from the bay for purchase in a purchase transaction, a check-in station, an electronic unit associated with each bay, at least one tray disposed within each bay for holding the items, and at least one sensor for detecting removal or return of individual items from or to the at least one bay, wherein each bay includes a door providing access for the customer to selectively manually remove and return the items contained within the bay prior to purchase by the customer;

receiving at least one of customer identification and/or payment information from the customer into the electronic unit associated with each bay of the automated store outlet;

unlocking the door of the at least one bay to provide access to the items contained within the bay after at least one of the customer identification and/or payment information is received from the customer;

detecting using the at least one sensor the manual removal by the customer of the one or more items from the at least one bay;

identifying each removed item based on a database of information for each item in each tray of each bay;

adding the identification of each manually removed item to a virtual shopping cart associated with the customer in response to the detecting of each removed item using the at least one sensor, the automated store outlet machine further configured to detect using the at least one sensor the manual return of one or more removed items by the customer to the at least one tray disposed within the bay prior to purchase of any removed items by the customer and to remove each manually returned item from the virtual shopping cart of the customer in response to the detecting of said returned item using the at least one sensor;

automatically locking the door of the at least one bay after the customer has completed removing items from and returning items to the at least one bay; and

closing the purchase transaction after the last opened door of the at least one bay by the customer is automatically locked and charging the customer for all removed items.

2. The method of claim 1, wherein the receiving customer identification step includes the step of receiving at least one of a customer identification code and/or password, an electronically readable card or electronic device, or biometric information of the customer.

3. The method of claim 1, wherein the step of receiving customer payment information comprises the step of receiving at least one of information relating to a previously created customer automated store dedicated account, credit card or debit card or financial account information, cash deposited by the customer into a cash receiving device at the automated store outlet, or electronically transferred funds.

4. The method of claim 1, wherein the unlocking door step includes the steps of receiving customer identification at an electronic unit associated with the door of the at least one bay before unlocking the door of the at least one bay.

5. The method of claim 4, wherein the electronic unit comprises a device having at least one of an electronic display, a keypad, an RFID, NFC or other identification technology reader, an electronic image reader, a credit/debit card reader, a biometric reader and/or a motion detector.

6. The method of claim 1, wherein the removal of each item is detected by at least one of a mechanical, electrical, electronic or optical detection system of the automated store outlet.

7. The method of claim 1, wherein the removal of each item is detected by electronically sensing a tag associated with each item within the bay.

8. The method of claim 1, wherein the detecting the removal of the one or more items from the bay step comprises the steps of associating an RFID tag with each item in the bay, and utilizing a corresponding RFID detector to detect the existence or movement of the item from the bay.

9. The method of claim 8, wherein the RFID detector comprises a RFID antenna sandwiched between a cover and a base forming a sensor tray positioned relative to the one or more items that are placed over the RFID detector so as to allow RFID detection of the existence or movement of the one or more items from the bay.

10. The method of claim 1, wherein the at least one sensor comprises a light sensor disposed relative to the item on the tray and exposed to light when the item is removed from the tray of the bay.

11. The method of claim 10, including the step of forming divided tray compartments, each compartment having associated therewith a single item and a designated sensor.

12. The method of claim 1, including the step of providing a receipt for the items purchased.

13. The method of claim 12, including the step of electronically sending a receipt to the customer.

14. The method of claim 12, including the step of printing a receipt for the customer.

15. The method of claim 1, including the step of displaying the identification of the removed item and its purchase price on a computer-controlled display unit of the automated store outlet.

16. The method of claim 1, wherein the closing of the purchase transaction step comprises at least one of receiving into the check-in station or electronic unit of the automated store outlet a manual instruction from the customer to close the transaction and charge the customer for the removed items, or automatically closing the transaction and charging the customer for the removed items after a predetermined period of customer inactivity.

17. The method of claim 1, wherein the receiving at least one of customer identification and/or payment information step includes the step of receiving into at least one of the check-in station or the electronic unit at least one of a password or QR code obtained and displayed on a mobile electronic device of the customer.

18. The method of claim 1, including the step of displaying the virtual shopping cart of the customer on a mobile electronic device of the customer while the customer is using the automated store outlet.

19. The method of claim 18, wherein the purchase transaction is closed using the mobile electronic device.

20. The method of claim 1, including the step of the automated store outlet electronically communicating with a remote central control center.

21. The method of claim 20, wherein the central control center provides at least one of customer identification, payment verification and payment processing.

22. The method of claim 20, including the step of relaying purchase data from the automated store outlet to the central control center.

23. The method of claim 22, including the step of using the central control center to monitor sales activities and create reports.

24. The method of claim 20, including the step of using the central control center to monitor and assist with the activities of the automated store outlet.

25. The method of claim 1, including the step of providing remote live customer service assistance to a customer using the automated store outlet.

26. The method of claim 1, including the step of monitoring the automated store outlet with surveillance devices.

27. The method of claim 1, including the step of displaying at least one of instructions or advertisements on a monitor associated with the automated store outlet.

28. The method of claim 3, including the step of receiving electronically transferred funds into the customer automated store dedicated account.

29. The method of claim 1, including the step of qualifying the customer to access the at least one bay and remove one or more items from the at least one bay by determining that the customer payment information is of a sufficient level to purchase items from the at least one bay.

30. The method of claim 1, including the step of adding items removed by a customer from multiple bays to the virtual shopping cart, wherein the shopping cart transfers from bay to bay and a single purchase transaction can be closed for all items removed from all bays of the automated store outlet by the customer.

31. The method of claim 1, including the steps of unlocking the door of one or more bays of a number of bays of the automated store outlet to provide simultaneous access to the items contained within the one or more bays to multiple customers at most being equal in number to the number of bays, and tracking and charging each customer respectively for all the items removed from the one or more bays by each customer.

32. A method for distributing items from a computer-controlled, automated store outlet machine, comprising the step of:

providing a computer-controlled, automated store outlet having at least one bay containing items removable from the bay for purchase in a purchase transaction, an electronic access unit associated with each bay, at least one tray disposed within each bay for holding the items, and at least one sensor for detecting the removal of individual items from and the return of individual items to the at least one bay, wherein each bay includes a door providing access for the customer to selectively manually remove and return the items contained within the bay prior to purchase by the customer;

receiving at least one of customer identification and/or payment information from the customer into the electronic unit associated with the at least one bay of the automated store outlet;

unlocking the door of the at least one bay to provide access to the items contained within the bay after at least one of the customer identification and/or payment information is received from the customer;

detecting using the at least one sensor the manual removal by the customer of the one or more items from the at least one bay;

identifying each removed item based on a database of information for each item in each tray of each bay;

adding the identification of each manually removed item to a virtual shopping cart associated with the customer in response to the detecting of each removed item using the at least one sensor, the automated store outlet further configured to detect using the at least one sensor the manual return of one or more removed items by the customer to the at least one tray disposed within the bay prior to purchase of any removed items by the customer and to remove each manually returned item from the virtual shopping cart of the customer in response to the detecting of said returned item using the at least one sensor;

automatically locking the door of the at least one bay after the customer has completed removing items from and returning items to the at least one bay; and

closing the purchase transaction after the door of the at least one bay is automatically locked and charging the customer for any remaining removed items once a predetermined period of time has elapsed after automatically locking the door of the at least one bay or in response to manually receiving customer approval of the purchase transaction at the automated store outlet.

33. The method of claim 32, wherein the receiving customer identification step includes the step of receiving at the electronic unit at least one of a customer identification code and/or password, an electronically readable card or electronic device, or biometric information of the customer.

34. The method of claim 32, wherein the step of receiving customer payment information comprises the step of receiving at the electronic unit at least one of information relating to a previously created customer automated store dedicated account, credit card or debit card.

35. The method of claim 32, wherein the electronic unit comprises a device having at least one of an electronic display, a keypad, an RFID, NFC or other identification technology reader, an electronic image reader, a credit/debit card reader, a biometric reader and a motion detector.

36. The method of claim 32, wherein the removal of each item is detected by at least one of a mechanical, electrical, electronic or optical detection system of the automated store outlet.

37. The method of claim 32, wherein the removal of each item is detected by electronically sensing a tag associated with each item within the bay.

38. The method of claim 32, wherein the detecting the removal of the one or more items from the bay step comprises the steps of associating an RFID tag with each item in the bay, and utilizing a corresponding RFID detector to detect the existence or movement of the item from the bay.

39. The method of claim 38, wherein the RFID detector comprises a RFID antenna sandwiched between a cover and a base forming a sensor tray positioned relative to the one or more items that are placed over the RFID detector so as to allow RFID detection of the existence or movement of the one or more items from the bay.

40. The method of claim 32, wherein the at least one sensor comprises a light sensor disposed relative to the item on the tray and exposed to light when the item is removed from the tray of the bay.

41. The method of claim 40, including the step of forming divided tray compartments, each compartment having associated therewith a single item and a single photosensor.

42. The method of claim 32, wherein the return of each item is detected by at least one of a mechanical, electrical, electronic or optical detection system of the automated store outlet.

43. The method of claim 32, including the step of providing a receipt for the items purchased.

44. The method of claim 43, including the step of electronically sending a receipt to the customer.

45. The method of claim 43, including the step of printing a receipt for the customer.

46. The method of claim 32, including the step of displaying the identification of the removed item and its purchase price on a computer-controlled display unit of the automated store outlet.

47. The method of claim 32, wherein the closing of the purchase transaction step comprises at least one of receiving into the electronic unit manual instruction from the customer to close the transaction and charge the customer for the removed items, or automatically closing the transaction and charging the customer for the removed items after a predetermined period of customer inactivity.

48. The method of claim 32, wherein the receiving at least one of customer identification and/or payment information step includes the step of receiving into the electronic unit at least one of a password or QR code obtained and displayed on a mobile electronic device of the customer.

49. The method of claim 32, including the step of displaying the virtual shopping cart of the customer on a mobile electronic device of the customer while the customer is using the automated store outlet.

50. The method of claim 49, wherein the purchase transaction is closed using the mobile electronic device.

51. The method of claim 32, including the step of the automated store outlet electronically communicating with a remote central control center.

52. The method of claim 51, wherein the central control center provides at least one of customer identification, payment verification and payment processing.

53. The method of claim 51, including the step of relaying purchase data from the automated store outlet to the central control center.

54. The method of claim 53, including the step of using the central control center to monitor sales activities and create reports.

55. The method of claim 51, including the step of using the central control center to monitor and assist in the activities of the automated store outlet.

56. The method of claim 32, including the step of providing live customer service assistance to a customer using the automated store outlet.

57. The method of claim 32, including the step of monitoring the automated store outlet with surveillance devices.

58. The method of claim 32, including the step of displaying at least one of instructions or advertisements on a monitor associated with the automated store outlet.

59. The method of claim 34, including the step of receiving electronically transferred funds into the customer automated store dedicated account.

60. The method of claim 32, including the step of qualifying the customer to access the at least one bay and manually remove one or more items from the at least one bay by determining that the customer payment information is of a sufficient level to purchase items from the at least one bay.

61. The method of claim 32, including the step of adding items removed by a customer from multiple bays to the virtual shopping cart, wherein a single purchase transaction can be closed for all items removed from all bays of the automated store outlet by the customer.

62. The method of claim 32, including the steps of unlocking the door of a first bay of the automated store outlet to provide access to a first customer to the items contained within the first bay and unlocking the door of a second bay of the automated store outlet to provide simultaneous access to a second customer to the items contained within the second bay, and tracking the items removed from the first and second bays by each customer.

63. A method for distributing items from a computer controlled, automated store outlet, comprising the step of:

providing a computer-controlled, automated store outlet machine having at least one bay containing items removable from the bay for purchase in a purchase transaction, an electronic access unit associated with each bay, and at least one tray disposed within each bay for holding the items, wherein each bay includes a door providing access for the customer to selectively manually remove and return the items contained within the bay prior to purchase by the customer;

receiving at least one of customer identification and/or payment information from the customer into the electronic unit associated with the at least one bay of the automated store outlet;

unlocking the door of the at least one bay to provide access to the items contained within the bay after at least one of the customer identification and/or payment information is received from the customer;

receiving a machine readable code on each item manually removed by the customer from the at least one bay into a scanner of the automated store outlet, and identifying each removed item based on a database of information for each item in each tray of each bay;

adding the identification of each manually removed item to a virtual shopping cart associated with the customer in response to the detecting of each removed item using the scanner, the automated store outlet further configured to detect using the scanner the manual return of one or more removed items by the customer to the at least one tray disposed within the bay prior to purchase of any removed items by the customer and to remove each manually returned item from the virtual shopping cart of the customer in response to the detecting of said returned item using the scanner;

automatically locking the door of the at least one bay after the customer has completed removing items from the at least one bay; and

closing the purchase transaction after the door of the at least one bay is automatically locked and charging the customer for any remaining removed items once a predetermined period of time has elapsed after automatically locking the door of the at least one bay.