Method and system for viewing a contact network feed in a business directory environment

• US 10,089,700 B2
• Filed: 04/15/2016
• Issued: 10/02/2018
• Est. Priority Date: 07/26/2011
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Kumar, Seema
• Primary Examiner(s): Hoang, Hieu
• Application Number:
  US15/130,286
• Publication Number:
  US 20160232618A1
• Time in Patent Office: 900 Days
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 65/1063 Application servers providing network services systems providing special services to telephonic subscribers H04M3/42
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

Systems and methods are provided for viewing a contact network feed in a business directory environment. A system searches, based on a user specified search, a business directory to determine contacts, identifies network feeds associated with the contacts, and outputs the network feeds. For example, the system outputs network feeds from data center managers identified by the business directory. The system filters, based on a user specified filter, the network feeds to determine filtered network feeds, and outputs the filtered network feeds to a display device. For example, the system outputs the network feeds from data center managers that mention a specific product. The system can enable communication with a contact using contact information from the business directory. The system can subscribe a user to the network feed of a contact, wherein the user receives updates for the network feed of the contact via a feed to a display device.

Claims

1. A computer program product comprising a non-transitory computer-readable medium having computer-readable program code embodied therein to be executed by one or more processors, the program code including instructions to:

search, based on a user specified search, a business directory in a database system to determine at least one contact name;

identify network feeds associated with the at least one contact name determined by the search of the business directory in the database system, wherein identifying one of the network feeds associated with the at least one contact name is based on an identifier associated with the at least one contact name by the business directory and associated with the one of the network feeds, wherein the identifier is different than the at least one contact name;

output the network feeds;

filter, based on a user specified filter, the network feeds to determine filtered network feeds; and

output the filtered network feeds to a display device.

2. The computer program product of claim 1, wherein the user specified search specifies at least one of a role associated with an organization, an organization name, and an organization type.

3. The computer program product of claim 2, wherein the role associated with an organization is based at least in part on a determination made by an algorithm associated with the business directory.

4. The computer program product of claim 1, wherein the business directory comprises a user generated database for the business directory.

5. The computer program product of claim 1, wherein the network feeds are associated with at least one of an online social networking service and a micro-blogging service.

6. The computer program product of claim 5, wherein the network feeds are associated with an online social network made up of short messages.

7. The computer program product of claim 1, wherein the program instructions further includes instructions to output additional information for a contact associated with at least one of the filtered network feeds in response to a user inquiry.

8. The computer program product of claim 1, wherein the program instructions further includes instructions to:

receive a user request to communicate with a contact associated with at least one of the filtered network feeds;

enable communication with the contact using contact information from the business directory.

9. The computer program product of claim 1, wherein the program instructions further includes instructions to:

receive a user request to subscribe to a network feed of a contact associated with at least one of the filtered network feeds; and

subscribe a user to the network feed of the contact, wherein the user receives updates for the network feed of the contact via a feed to the display device.

10. The computer program product of claim 1, wherein the program instructions for receiving the user request to communicate with the contact comprise instructions to acquire contact information from the business directory based on at least one of a subscription, a payment, and a credit based upon contributing information to the business directory.

11. The method of claim 1, further comprising:

receiving a user request to subscribe to a network feed of a contact associated with at least one of the filtered network feeds; and

subscribing a user to the network feed of the contact, wherein the user receives updates for the network feed of the contact via a feed to the display device.

12. A method for viewing a contact network feed in a business directory environment, the method comprising:

searching, based on a user specified search, a business directory in a database system to determine at least one contact name;

identifying network feeds associated with the at least one contact name determined by the search of the business directory in the database system, wherein identifying one of the network feeds associated with the at least one contact name is based on an identifier associated with the at least one contact name by the business directory and associated with the one of the network feeds, wherein the identifier is different than the at least one contact name;

outputting the network feeds;

filtering, based on a user specified filter, the network feeds to determine filtered network feeds; and

outputting the filtered network feeds to a display device.

13. The method of claim 12, wherein the user specified search specifies at least one of a role associated with an organization, an organization name, and an organization type.

14. The method of claim 13, wherein the role associated with an organization is based at least in part on a determination made by an algorithm associated with the business directory.

15. The method of claim 13, wherein receiving the user request to communicate with the contact comprises acquiring contact information from the business directory based on at least one of a subscription, a payment, and a credit based upon contributing information to the business directory.

16. The method of claim 12, wherein the business directory comprises a user generated database for the business directory.

17. The method of claim 12, wherein the network feeds are associated with at least one of an online social networking service and a micro-blogging service.

18. The method of claim 17, wherein the network feeds are associated with an online social network made up of short messages.

19. The method of claim 12, further comprising outputting additional information for a contact associated with at least one of the filtered network feeds in response to a user inquiry.

20. The method of claim 12, further comprising:

receiving a user request to communicate with a contact associated with at least one of the filtered network feeds;

enabling communication with the contact using contact information from the business directory.