System and method for monitoring and copying multimedia messages to storage locations in compliance with a policy

• US 10,091,146 B2
• Filed: 09/24/2015
• Issued: 10/02/2018
• Est. Priority Date: 11/05/2008
• Status: Active Grant

• Current Assignee: CommVault Systems Incorporated
• Original Assignee: CommVault Systems Incorporated
• Inventors: Pamidiparthi, Sandeep Naidu
• Primary Examiner(s): Murray, Daniel C
• Application Number:
  US14/863,866
• Publication Number:
  US 20160112355A1
• Time in Patent Office: 1,104 Days
• Field of Search: 709224, 715239, 715249
• CPC Class Codes: G06F 16/116 Details of conversion of file system types or formats
• CPC Class Codes: G06F 16/258 Data format conversion from or to a database
• CPC Class Codes: G06F 40/151 Transformation
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 51/063 Content adaptation, e.g. replacement of unsuitable content
• CPC Class Codes: H04L 51/214 using selective forwarding

Abstract

The present inventions relate systems and methods for monitoring and managing electronic messages in one or more computer networks. More particularly, the systems and methods of the present invention provide a substantially global or unified approach to messaging management within one or more computer networks that allows network administrators or other authorized users to define and identify electronic messages of interest within the network and store selected messages such that they can be retrieved and examined in connection with an audit or other inquiry.

Claims

1. A computer system comprising:

a plurality of first computing devices comprising computer hardware and one or more first storage devices, wherein the plurality of first computing devices electronically send a plurality of messages to a plurality of destinations during one or more instant messaging sessions using peer-to-peer networks, wherein at least a portion of the plurality of messages comprise multimedia messages in different file formats;

a graphical user interface (GUI) configured to provide input functionality allowing a user to specify a compliance policy comprising criteria for identifying multimedia messages of interest among the plurality of messages communicated between the first computing devices during one or more instant messaging sessions, wherein the compliance policy further identifies designated storage for storing copies of the messages of interest, and wherein the designated storage is different than storage associated with the plurality of destinations, wherein the compliance policy further defines a compliance file format that is different than the plurality of multimedia file formats; and

converting the compliance policy into recognition routines that are deployed in a plurality of compliance monitoring agents within the network, wherein the plurality of compliance monitoring agents within the network monitor the plurality of messages, the compliance monitoring agents comprising at least a second computing device comprising computer hardware that is in communication with the first computing devices, the plurality of compliance monitoring agents configured to;

monitor the plurality of messages within the instant messaging sessions using the peer-to-peer networks, with a session initiation protocol (SIP) comprising IGMP or DCHP snooping of data packets;

identify the multimedia messages in the plurality of messages monitored within the instant messaging sessions;

for at least a first multimedia message, where the first multimedia message comprises at least an audio data portion, automatically convert the audio data portion to converted text with speech recognition software;

compare the converted text to selection criteria to identify the copy of the first multimedia message as one of one or more identified messages of interest within the instant messaging sessions;

block the first multimedia message that meets the selection criteria from being sent to an intended destination; and

direct storage of the copy of the first multimedia message that meets the selection criteria by automatically directing conversion of the copy of the first multimedia message into the compliance file format to reduce the number of different file formats stored in the designated storage, and store the converted copies of the first multimedia message in the designated storage specified in the compliance policy.

2. The computer system of claim 1, further comprising a Session Initiation Protocol (SIP) server configured to initiate and administer the instant messaging sessions.

3. The computer system of claim 1 wherein the copy of the first multimedia message is identified as one of the one or more identified messages of interest prior to storage of the copy of the first multimedia message in the designated storage specified in the compliance policy.

4. The computer system of claim 1, wherein the system further comprises a speech recognition module configured to convert the audio data portion into the converted text.

5. The computer system of claim 1, wherein the compliance policy specifies a confidentiality designation for the one or more identified messages of interest.

6. The computer system of claim 1, wherein the one or more identified messages of interest are conveyed by a public switched telephone network (PSTN) or a private branch exchange (PBX) network and controlled by a data network.

7. The computer system of claim 1, wherein the compliance monitoring agent is further configured to determine that text associated with the copy of the first multimedia message is not in the compliance file format type specified in the compliance policy, and to convert the text associated with the first multimedia message into the compliance file format type.

8. The computer system of claim 7, wherein the a type of the compliance file format comprises an American Standard Code for Information Interchange (ASCII).

9. The computer system of claim 8, wherein the compliance monitoring agent is configured to convert the text associated with the copy of the first multimedia message from one or more of:

MS Word to WordPerfect;

WordPerfect to MS Word;

MS Word to ASCII; and

WordPerfect to text.

10. The computer system of claim 1, wherein the compliance monitoring agent further comprises a Session Initiation Protocol User Agent or a Session Initiation Protocol User Agent Client.

11. The computer system of claim 1, further comprising a de-duplicating agent configured to de-duplicate the copy of the first multimedia message stored in the designated storage.

12. The computer system of claim 1, wherein the compliance policy incorporates legal or regulatory requirements.

13. A method of processing electronic messages in a computer system, comprising:

providing a graphical user interface (GUI) configured to allow a user to specify a compliance policy comprising criteria for identifying multimedia messages of interest among a plurality of messages communicated between a plurality of first computing devices during one or more instant messaging sessions wherein the multimedia messages comprise different file formats, wherein the plurality of first computing devices electronically send the plurality of messages to a plurality of destinations during one or more instant messaging sessions using peer-to-peer networks, and wherein the compliance policy further identifies designated storage for storing copies of the messages of interest, wherein the designated storage is different than storage associated with the plurality of destinations, wherein the compliance policy further defines a compliance file format that is different than the plurality of multimedia file formats;

with at least one computing device comprising computer hardware and one or more first storage devices

converting the compliance policy into recognition routines that are deployed in a plurality of compliance monitoring agents within the network;

monitoring with the plurality of compliance monitoring agents, the plurality of messages within the instant messaging sessions using the peer-to-peer networks, with a session initiation protocol (SIP) comprising IGMP or DCHP snooping data packets;

identifying the multimedia messages in the plurality at messages monitored within the instant messaging sessions;

for at least a first multimedia message, where the first multimedia message comprises at least an audio data portion, converting the audio data portion to converted text with speech recognition software;

based at least in part on comparing the converted text to selection criteria, identifying the copy of the first multimedia message as one of one or more identified messages of interest within the instant messaging sessions;

blocking the first multimedia message that meets the selection criteria from being sent to an intended designation; and

storing the copy of the first multimedia message that meets the selection criteria by directing conversion of the first multimedia message into the compliance file format to reduce the number of different file formats stored in the designated storage, and store the converted copy of the first multimedia message in the designated storage specified in the compliance policy.

14. The method of claim 13, further comprising conveying the one or more identified messages of interest over a public switched telephone network (PSTN) or a private branch exchange (PBX) network and controlling the one or more identified messages, at least in part, with a data network.

15. The method of claim 13, further comprising determining that text associated with the copy of the first multimedia message is not in the compliance file format, and converting the text associated with the first multimedia message into the compliance file format.

16. The method of claim 15, wherein a type of the file format type comprises one or more of the group consisting of MS Word, WordPerfect, and American Standard Code for Information Interchange (ASCII).

17. The method of claim 13, further comprising de-duplicating the copy of the first multimedia message.