Text automatic response service providing method, text automatic response service development tool providing method and server, and extensible markup language generating method

• US 10,095,668 B2
• Filed: 11/27/2013
• Issued: 10/09/2018
• Est. Priority Date: 06/28/2013
• Status: Active Grant

• Current Assignee: KT Corporation
• Original Assignee: KT Corporation
• Inventors: Lim, Ji-in, Lee, Kyu-ho, Kim, Min-chul, Yeo, Sang-hoon
• Primary Examiner(s): RIES, LAURIE ANNE
• Application Number:
  US14/901,300
• Publication Number:
  US 20160124923A1
• Time in Patent Office: 1,777 Days
• CPC Class Codes: G06F 16/3329 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 40/143 Markup, e.g. Standard Generalized Markup Language [SGML] or Document Type Definition [DTD]
• CPC Class Codes: G06F 40/166 Editing, e.g. inserting or deleting
• CPC Class Codes: G06F 8/38 for implementing user interfaces
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

There is provided a method for providing a text automatic response service (ARS) using a text ARS development tool. The method includes allowing a manager device to generate a menu tree by using a web-based text ARS development tool; generating a pre-defined XML document set based on the menu tree; transmitting the XML document set to a text ARS server; and allowing the text ARS server to combine texts included in one of the XML document set to transmit the texts to a user device.

Claims

1. A method for providing a text automatic response using a text ARS development tool, comprising:

generating, by a manager device, a menu tree using a web-based text ARS development tool;

generating, by the manager device, a pre-defined XML document set based on the menu tree that is generated to correspond to each menu based on a shape selected according to an attribute of each menu;

transmitting, by the manager device, the XML document set to a text ARS server; and

combining, by the text ARS server, texts included in one of the XML document set to transmit the texts to a user device.

2. The method of claim 1, further comprising:

receiving, by the text ARS server, a text message from the user device;

extracting, by the text ARS server, an XML document corresponding to the text message from the XML document set; and

combining texts, by the text ARS server, included in the extracted XML document to transmit the texts to the user device.

3. The method of claim 1,

wherein the generating of the XML document set comprises generating an XML document to correspond to each menu included in the menu tree.

4. The method of claim 1,

wherein the attribute of the menu includes one or more of message delivery, conditional branch, input, and search.

5. A method for providing a text automatic response, comprising:

receiving a request for a web-based text ARS development tool from a manager device; and

providing the manager device with the web-based text ARS development tool;

generating, by the manager device, a menu tree for a text ARS, wherein the menu tree is generated to correspond to each menu based on a shape selected according to an attribute of each menu;

editing, by the manager device, the generated menu tree; and

generating, by the manager device, a pre-defined XML document set based on the edited menu tree.

6. The method of claim 5,

wherein the generating of the XML document set comprises generating an XML document to correspond to each menu included in the menu tree.

7. The method of claim 5,

wherein the attribute of the menu includes one or more of message delivery, conditional branch, input, and search.

8. A method for generating XML using a text ARS development tool, comprising:

transmitting a request for a text ARS development tool to a development tool providing server;

receiving the text ARS development tool from the development tool providing server;

generating a menu tree for text ARS by using the text ARS development tool, wherein the menu tree is generated to correspond to each menu based on a shape selected according to an attribute of each menu;

editing the generated menu tree by using the text ARS development tool; and

converting the edited menu tree into a pre-defined XML document set by using the text ARS development tool.

9. The method of claim 8,

wherein the converting of the edited menu tree into the pre-defined XML document set comprises:

generating an XML document to correspond to each menu included in the menu tree.

10. The method of claim 8,

wherein the attribute of the menu includes one or more of message delivery, conditional branch, input and search.

11. A server for providing a text ARS development tool, comprising:

a receiver configured to receive a request for a web-based text messages ARS development tool from a manager device; and

a transmitter configured to provide the manager device with the web-based text ARS development tool,

generating, by the manager device, a menu tree for a text ARS, wherein the menu tree is generated to correspond to each menu based on a shape selected according to an attribute of each menu;

editing, by the manager device, the generated menu tree; and

generating, by the manager device, a pre-defined XML document set based on the edited menu tree.