Suggesting actions for evaluating user performance in an enterprise social network

• US 10,095,797 B2
• Filed: 10/03/2014
• Issued: 10/09/2018
• Est. Priority Date: 10/03/2014
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Pola, Peda Venkateswarlu
• Primary Examiner(s): Vostal, O. C.
• Application Number:
  US14/506,480
• Publication Number:
  US 20160098490A1
• Time in Patent Office: 1,467 Days
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

Disclosed are systems, methods, and computer program products for suggesting actions for evaluating user performance in an enterprise social network. In some implementations, a server of the enterprise social network identifies a message configured to be published to a feed of the enterprise social network. The message may comprise textual input received from a client machine associated with a first user of the enterprise social network. The server determines that the textual input comprises information evaluating a second user associated with the enterprise social network. The server provides data for display at the client machine, the data comprising a prompt to the first user to include the information related to the second user in a performance evaluation record for the second user.

Claims

1. A system for suggesting actions for evaluating user performance in an enterprise social network, the system comprising:

a database system implemented using a server system, the database system configurable to cause;

processing textual input of a social media message submitted by a client machine associated with a first one of a plurality of users of an enterprise social networking system associated with the database system, the processing of the textual input comprising;

parsing the textual input to detect satisfaction of criteria comprising;

the textual input comprises data designated as indicating an evaluation of performance of a user of the enterprise social networking system, the designated data maintained using one or more designated data objects stored in a database, and

the textual input comprises a reference to a second one of the users of the enterprise social networking system;

displaying, responsive to detecting satisfaction of the criteria, a prompt at a display of the client machine, the prompt requesting the first user to submit evaluative information for the second user;

generating or updating, responsive to receiving the evaluative information in association with the prompt, a performance evaluation record to store the evaluative information in association with the second user, the performance evaluation record maintained using one or more record data objects stored in a database; and

sharing, in real-time, an identification of the evaluative information in a feed item of a feed of the enterprise social networking system.

2. The system of claim 1, the database system further configurable to cause:

processing a first request from the client machine to provide a performance evaluation for the second user.

3. The system of claim 2, wherein the first request identifies contextual information from the feed related to the evaluative information, and wherein the performance evaluation record is generated or updated to further store the contextual information.

4. The system of claim 3, wherein the social media message is a comment regarding a post of the feed, and wherein the contextual information comprises feed item information of the post or of one or more further comments regarding the post.

5. The system of claim 1, wherein the second user is associated with a corresponding user account in a performance management platform, and wherein the performance evaluation record is associated with the corresponding user account.

6. The system of claim 1, wherein the designated data comprises one or more designated keywords.

7. The system of claim 1, wherein determining that the textual input comprises the designated data comprises discerning a meaning of the textual input using pattern recognition.

8. The system of claim 1, wherein the social media message does not comprise a request by the first user to evaluate the performance of the second user.

9. The system of claim 8, wherein the social media message is a comment regarding a post of the feed, the post comprising a status update attributed to the second user.

10. The system of claim 5, wherein the performance management platform and the enterprise social networking system are both provided by the same service provider.

11. The system of claim 1, wherein the criteria further comprises:

at least a threshold amount of the textual input consists of the designated data.

12. The system of claim 1, the database system further configurable to cause:

processing a request for performance evaluation records associated with the second user; and

providing the performance evaluation records associated with the second user, the performance evaluation records comprising the generated or updated performance evaluation record.

13. A computer implemented method for suggesting actions for evaluating user performance in an enterprise social network, the method comprising:

processing textual input of a social media message submitted by a client machine associated with a first one of a plurality of users of an enterprise social networking system associated with a database system, the processing of the textual input comprising;

parsing the textual input to detect satisfaction of criteria comprising;

the textual input comprises data designated as indicating an evaluation of performance of a user of the enterprise social networking system, the designated data maintained using one or more designated data objects stored in a database, and

the textual input comprises a reference to a second one of the users of the enterprise social networking system;

causing, responsive to detecting satisfaction of the criteria, displaying of a prompt at a display of the client machine, the prompt requesting the first user to submit evaluative information for the second user;

causing, responsive to receiving the evaluative information in association with the prompt, generating or updating of a performance evaluation record to store the evaluative information in association with the second user, the performance evaluation record maintained using one or more record data objects stored in a database; and

causing, in real-time, sharing of an identification of the evaluative information in a feed item of a feed of the enterprise social networking system.

14. The method of claim 13, the method further comprising:

processing a first request from the client machine to provide a performance evaluation.

15. The method of claim 14, wherein the first request identifies contextual information from the feed related to the evaluative information, and wherein the performance evaluation record is generated or updated to further store the contextual information.

16. The method of claim 13, wherein the social media message does not comprise a request by the first user to evaluate the performance of the second user.

17. A computer program product comprising computer-readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code comprising instructions configured to cause:

processing textual input of a social media message submitted by a client machine associated with a first one of a plurality of users of an enterprise social networking system associated with a database system, the processing of the textual input comprising;

parsing the textual input to detect satisfaction of criteria comprising;

the textual input comprises data designated as indicating an evaluation of performance of a user of the enterprise social networking system, the designated data maintained using one or more designated data objects stored in a database, and

the textual input comprises a reference to a second one of the users of the enterprise social networking system;

displaying, responsive to detecting satisfaction of the criteria, a prompt at a display of the client machine, the prompt requesting the first user to submit evaluative information for the second user;

generating or updating, responsive to receiving the evaluative information in association with the prompt, a performance evaluation record to store the evaluative information in association with the second user, the performance evaluation record maintained using one or more record data objects stored in a database; and

sharing, in real-time, an identification of the evaluative information in a feed item of a feed of the enterprise social networking system.

18. The computer program product of claim 17, the instructions further configured to cause:

processing a first request from the client machine to provide a performance evaluation.

19. The computer program product of claim 18, wherein the first request identifies contextual information from the feed related to the evaluative information, and wherein the performance evaluation record is generated or updated to further store the contextual information.

20. The computer program product of claim 17, wherein the social media message does not comprise a request by the first user to evaluate the performance of the second user.