Developing, implementing, transforming and governing a business model of an enterprise

• US 10,095,990 B2
• Filed: 01/24/2008
• Issued: 10/09/2018
• Est. Priority Date: 01/24/2008
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Farooq, Mohammed, Sapuram, Raghunath, Modh, Manish, Erickson, Robert
• Primary Examiner(s): Gart, Matthew S
• Assistant Examiner(s): Holzmacher, Derick J
• Application Number:
  US12/019,004
• Publication Number:
  US 20090192867A1
• Time in Patent Office: 3,911 Days
• Field of Search: 705 10
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

The present disclosure relates to methods and systems for developing, implementing, transforming, and governing a business model of an enterprise. In some embodiments, a method of implementing and managing a business model of an enterprise includes defining a business model using a business model tool that is executed by a computer, wherein the business model is based on interrelated business strategy, business goal and business constraint data, and includes a business service, inputting into the computer a first set of data representing a benchmark performance value of the business service, and operating the enterprise in accordance with the business model. The enterprise is monitored to determine an actual performance value of the business service, and the actual performance value and the benchmark performance value are processed in the computer to affect a comparison therebetween. The business model is modified based on the comparison.

Claims

1. A computer-based method of operating an enterprise in accordance with an optimized enterprise-level business model including optimizing a computer resource'"'"'s capacity to reduce data throughput delay and increase throughput of bottleneck operations, the method comprising:

receiving, by a computer, a first set of data representing a business strategy, a business goal and a constraint;

receiving, by the computer, a second set of data representing relationships between the input business strategy, business goal and constraint;

receiving, by the computer, a third set of data to define an enterprise-level business model, wherein the enterprise-level business model comprises an enterprise component, a customer component and a partner component and provides a structure of services within the enterprise defining relationships with customers, partners and vendors, the enterprise component comprising one or more business components that provide business services and that are associated with business processes and service performance indicators (SPIs), the enterprise-level business model being defined based on interrelated business strategy, business goal and business constraint data, wherein the business strategy comprises one or more strategic intents that provide one or more strategic goals to be achieved by the enterprise;

monitoring, by the computer in real time, metrics of the enterprise at a service level to dynamically determine, in real time, a real-time actual performance value of business service, the real-time actual performance value being based on the SPIs and key performance indicators (KPIs) relating to the business strategy and objectives, the metrics indicating compliance with one or more service level agreements (SLAs) between the enterprise and at least one of the customers, partners and vendors as a result of operation of the enterprise in accordance with the enterprise-level business model;

dynamically displaying, on a computer display device of the computer in real time, the real-time actual performance value;

determining an initial benchmark value for a resource of the enterprise;

processing, by the computer, a model optimization engine resident in the computer based on the defined enterprise-level business model, the input business strategy, business goal and constraint to iteratively generate an output benchmark value, to update the initial benchmark value based on the output benchmark value, and to update the defined enterprise-level business model;

iteratively processing, by the computer, the model optimization engine based on the updated benchmark value and model, until updating the benchmark value involves changing the benchmark value by less than a predetermined benchmark value error threshold to generate an optimized enterprise-level business model;

operating the enterprise in accordance with the optimized enterprise-level business model, said operating the enterprise in accordance with the optimized enterprise-level business model including;

generating, in real time by the computer, performance measures of usage of a computer resource used by a computer system executing a business process of the enterprise;

dynamically displaying, in real time on the computer display device, a dashboard of the performance measures of the computer resource'"'"'s usage during said executing the business process;

determining, by the computer from the performance measures displayed on the dashboard, that the computer resource is a current bottleneck or is likely to become a bottleneck in the near future; and

optimizing the computer resource'"'"'s usage, by the computer using the performance measures displayed on the dashboard, to reduce data throughput delay and increase throughput of bottleneck operations during said executing the business process, wherein said optimizing comprises modifying the computer system to make the computer system work more efficiently and/or use fewer resources.

2. The computer-based method of claim 1, further comprising generating at least one of component, component group, services, partners and customer categories in the computer based on user input.

3. The computer-based method of claim 1, further comprising defining an interrelated business strategy based on user input related to at least one of a goal of enterprise, a market within which the enterprise competes, and activities involved in the markets, and factors that affect the enterprise'"'"'s ability to compete in the market.

4. The computer-based method of claim 1, further comprising providing a business service portfolio that describes available business services, as well as the current and potential capacity of each, wherein the enterprise-level business model is also defined based on the business service portfolio.

5. The computer-based method of claim 4, further comprising defining a plurality of enterprise-level business models, wherein business services of the business service portfolio can be reused across the plurality of enterprise-level business models.

6. The computer-based method of claim 1, further comprising:

inputting strategic performance indicators;

inputting the SPIs; and

defining at least one of an agreement and a service level agreement (SLA) for the business service,

wherein performance of the enterprise-level business model is evaluated based on at least one of the strategic performance indicators, the SPIs, the agreement and the SLA.

7. The computer-based method of claim 6, wherein the SLA defines expected values that determine compliance of an expected performance of a service that impacts the enterprise-level business model, and wherein the SLA defines corrective actions that are taken when the performance exceeds a threshold.

8. The computer-based method of claim 1, further comprising:

collecting actual performance data for the enterprise;

storing the actual performance data in a database; and

displaying the actual performance data in a graphical user interface.

9. The computer-based method of claim 8, further comprising processing the actual performance data to define one of historical and future trends, financial impact, probability distributions, and predictive analytics.

10. The computer-based method of claim 8, wherein the graphical user interface displays at least a portion of the actual performance data in a graphical format.

11. The computer-based method of claim 8, wherein further comprising:

drilling down in the database using predefined service level agreement (SLA) dependencies based on user input; and

generating a report based on the drilling down.