Toll-free telecommunications management platform

• US 10,097,698 B2
• Filed: 12/05/2016
• Issued: 10/09/2018
• Est. Priority Date: 11/01/2014
• Status: Active Grant

• Current Assignee: Somos, Inc. (Lumen Technologies, Inc.)
• Original Assignee: Somos, Inc. (Lumen Technologies, Inc.)
• Inventors: Sharma, Sriram, Carter, William, Bhat, Manisha, Carter, Pamela J., Chauhan, Sanjeev, Karnas, Ryan, Kimmel, Michael, Wong, Suk Yee
• Primary Examiner(s): ADDY, THJUAN KNOWLIN
• Application Number:
  US15/369,302
• Publication Number:
  US 20170085724A1
• Time in Patent Office: 673 Days
• Field of Search: 37911204, 37911424, 37920112, 37911201, 37911202, 379111, 37911206, 370352
• CPC Class Codes: G06F 16/24573 using data annotations, e.g. user-defined metadata
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: H04L 45/125 based on throughput or bandwidth
• CPC Class Codes: H04L 45/22 Alternate routing
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/09 Third party charged communications
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/72 by the user
• CPC Class Codes: H04M 15/755 Account identification
• CPC Class Codes: H04M 15/8061 Selecting least cost route depending on origin or type of service
• CPC Class Codes: H04M 15/8083 involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
• CPC Class Codes: H04M 15/8214 Data or packet based
• CPC Class Codes: H04M 2203/555 Statistics, e.g. about subscribers but not being call statistics
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/2263 Network management
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/367 Traffic or load control
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42178 : by downloading data to substation equipment
• CPC Class Codes: H04M 3/42306 : Number translation services, e.g. premium-rate, freephone or vanity number services
• CPC Class Codes: H04M 3/42357 : where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/5175 : Call or contact centers supervision arrangements
• CPC Class Codes: H04Q 3/0087 : Network testing or monitoring arrangements
• CPC Class Codes: H04Q 3/0091 : Congestion or overload control
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 40/02 : Communication route or path selection, e.g. power-based or shortest path routing

Abstract

A Toll-Free Management Platform (TFMP) includes methods and systems for number administration, customer administration, call management services, texting services and text registry, and a smart services registry. The TFMP may allow users to search for, receive recommendations for, and make reservations of toll-free numbers. A user interface may allow activating a toll-free number, through a one-click activation function and users may access the TFMP to create and access existing templates of toll-free call routing templates, and utilize a routing tree engine to create customized call routing trees for the toll-free numbers of interest to the user. Predictive analytic services may be provided that allow a user through a customizable user interface, or dashboard, to access third party data sources and other information derived from toll-free telecommunications networks.

Claims

1. A method comprising:

receiving a one-click activate request from a user, wherein the request includes at least a customer record template reference and an indication of when to active a toll-free number associated with the request;

searching a responsible organization record to determine the presence of a defined customer template record relating to the user request, wherein the responsible organization is associated with toll-free telecommunications;

retrieving at least one customer template record, wherein the customer template record is a defined customer template record for the responsible organization; and

activating the user request, wherein the activation includes at least one of activating or reserving the toll-free number.

2. The method of claim 1, wherein the one-click activate request is received from a widget that is operable on a client device.

3. The method of claim 1, wherein the at least one customer template record includes call path data derived at least in part from a predictive analytics engine.

4. The method of claim 1, wherein the activation of the user request creates a toll-free service provider identifier (TSPID) that is associated with the user.

5. A method comprising:

receiving data relating to toll-free number call activity from a toll-free telecommunications system, wherein the data includes at least one of call duration or call count data;

receiving third party data relating to macroeconomic activity;

modeling at least one of call duration or call count data with the third party data to derive a macroeconomic trend;

receiving a request from a client device to present the macroeconomic trend; and

presenting a representation of the macroeconomic trend to a user interface on the client device.

6. The method of claim 5, wherein the presentation of the macroeconomic trend is presented to the user interface in conjunction with a sponsored content.

7. The method of claim 5, wherein the third party data is stock market data.

8. The method of claim 5, wherein the third party data is Bloomberg data.

9. The method of claim 5, wherein the third party data is government data.

10. The method of claim 5, wherein the third party data is social media data.

11. The method of claim 5, wherein there is a temporal delay between the time of the request and the time of the presentation of long enough duration that the client device enters a sleep mode as regards the interaction, and the client device is activated out of sleep mode upon the presentation.