Service cloud console

• US 10,101,883 B2
• Filed: 10/21/2014
• Issued: 10/16/2018
• Est. Priority Date: 03/12/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Casalaina, Marco, Ellis, Jason, Yung, David, Fu, Luke, Wulff, Eric, Gulabrani, Chitra, Thavisomboon, Sutthipong, Doan, Natalie, Weiss, Steve
• Primary Examiner(s): Bloomquist, Keith D
• Application Number:
  US14/520,217
• Publication Number:
  US 20150040013A1
• Time in Patent Office: 1,456 Days
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/25 Integrating or interfacing systems involving database management systems
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/0483 Interaction with page-structured environments, e.g. book metaphor
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/1038 Load balancing arrangements to avoid a single path through a load balancer
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements

Abstract

Disclosed are methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. One or more servers of a database system receive an indication of a first event message sent from a second user interface component to a first user interface component of the user interface, the first event message comprising a request to perform a first operation. The one or more servers identify a first one or more trusted data network domains for a first application displayed in the first user interface component. The one or more servers determine that the first one or more trusted data network domains comprise a second data network domain for a third party application displayed in the second user interface component. The one or more servers determine that the first operation is a safe operation and perform the first operation.

Claims

1. A system comprising:

a database system associated with a first application accessible from a first data network domain, the database system accessible by a client machine capable of displaying a user interface comprising a first user interface component for the first application and a second user interface component for a second application accessible from a second data network domain, the first and second user interface components configured to display data associated with database records stored in a database associated with the database system; and

database system software stored on a non-transitory computer-readable medium for execution by one or more processors, the database system software configurable to cause;

processing an indication of a first event message sent from the second user interface component to the first user interface component via a communication channel between the second user interface component and the first user interface component, the first event message comprising a request to perform a first operation comprising displaying data stored in a designated one of the database records;

identifying, for the first application, a first one or more data network domains designated as trusted;

determining that the first one or more trusted data network domains comprises the second data network domain;

determining that the first operation is a safe operation by at least;

determining that the first operation does not comprise manipulation of the data stored in the designated database record, and

determining that the first operation comprises changing an appearance of the user interface; and

responsive to determining that the first one or more trusted data network domains comprises the second data network domain and determining that the first operation is a safe operation, permitting performance of the first operation.

2. The system of claim 1, wherein the first user interface component is configured to display information stored in one or more of the database records.

3. The system of claim 2, wherein the database is a shared database accessible to a plurality of users.

4. The system of claim 2, wherein the second user interface component is configured to display one or more links identifying one or more of the database records.

5. The system of claim 4, wherein the first operation comprises displaying in the first user interface component a primary tab configured to display information associated with a first database record identified by one of the one or more links.

6. The system of claim 1, wherein one or more of the processing, identifying, determining, and permitting are performed without reloading the first and second user interface components.

7. The system of claim 1, wherein one or more of the processing, identifying, determining, and permitting are performed without communication between the client machine and the database system.

8. The system of claim 1, wherein the first event message is a JavaScript message.

9. The system of claim 1, wherein the user interface provides an on-demand call center service available to a plurality of organizations in communication with the database system, and wherein the client machine is associated with one of the organizations.

10. The system of claim 1, the database system software further configurable to cause:

processing an indication of a second event message sent from the first user interface component to the second user interface component, the second event message comprising a request to perform a second operation;

identifying a second one or more trusted data network domains for the second application, the second one or more trusted data network domains being different from the first one or more trusted data network domains;

determining that the second one or more trusted data network domains comprises the first data network domain; and

performing the second operation.

11. A computer-implemented method comprising:

causing display at a client machine of a user interface comprising a first user interface component for a first application accessible from a first data network domain and a second user interface component for a second application accessible from a second data network domain, the first and second user interface components configured to display data associated with database records stored in a database associated with a database system;

receiving, at one or more servers of the database system from the client machine, an indication of a first event message sent from the second user interface component to the first user interface component via a communication channel between the second user interface component and the first user interface component, the first event message comprising a request to perform a first operation comprising displaying data stored in a designated one of the database records;

identifying, at the one or more servers and for the first application, a first one or more data network domains designated as trusted;

determining, at the one or more servers, that the first one or more trusted data network domains comprises the second data network domain;

determining that the first operation is a safe operation by at least;

determining that the first operation does not comprise manipulation of the data stored in the designated database record, and

determining that the first operation comprises changing an appearance of the user interface; and

responsive to determining that the first one or more trusted data network domains comprises the second data network domain and determining that the first operation is a safe operation, causing the first operation to be performed.

12. The method of claim 11, wherein the first user interface component is configured to display information stored in one or more of the database records.

13. The method of claim 12, wherein the database is a shared database accessible to a plurality of users.

14. The method of claim 12, wherein the second user interface component is configured to display one or more links identifying one or more of the database records.

15. A computer program product comprising computer-readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code comprising instructions configured to cause:

providing data for displaying a user interface at a device, the user interface comprising a first user interface component for a first application accessible from a first data network domain and a second user interface component for a second application accessible from a second data network domain, the first and second user interface components configured to display data associated with database records stored in a database associated with a database system;

processing an indication of a first event message sent from the second user interface component to the first user interface component via a communication channel between the second user interface component and the first user interface component, the first event message comprising a request to perform a first operation comprising displaying data of a designated one of the database records;

identifying, for the first application, a first one or more data network domains designated as trusted;

determining that the first one or more trusted data network domains comprises the second data network domain;

determining that the first operation is a safe operation by at least;

determining that the first operation does not comprise manipulation of the data stored in the designated database record, and

determining that the first operation comprises changing an appearance of the user interface; and

responsive to determining that the first one or more trusted data network domains comprises the second data network domain and determining that the first operation is a safe operation, performing the first operation.

16. The computer program product of claim 15, wherein the first user interface component is configured to display information stored in one or more of the database records.

17. The computer program product of claim 16, wherein the database is a shared database accessible to a plurality of users.

18. The computer program product of claim 16, wherein the second user interface component is configured to display one or more links identifying one or more of the database records.

19. The computer program product of claim 15, wherein the user interface provides an on-demand call center service available to a plurality of organizations in communication with the database system, and wherein the client machine is associated with one of the organizations.

20. The computer program product of claim 15, the instructions further configured to cause:

processing an indication of a second event message sent from the first user interface component to the second user interface component, the second event message comprising a request to perform a second operation;

identifying a second one or more trusted data network domains for the second application, the second one or more trusted data network domains being different from the first one or more trusted data network domains;

determining that the second one or more trusted data network domains comprises the first data network domain; and

performing the second operation.