Authentication of service requests initiated from a social networking site
First Claim
1. A system, comprising:
- one or more data processors; and
a non-transitory computer-readable storage medium containing instructions which when executed on the one or more data processors, cause the one or more data processors to perform operations including;
detecting a keyword included in a social media message, wherein the social media message originated from a social media profile, and wherein the social media profile is associated with an originator device;
transmitting a message communication when the keyword is detected, wherein the message communication includes a selectable interactive element that is associated with a service, wherein the service is initially configured for use by only the social media profile, and wherein the message communication is viewable to one or more additional social media profiles;
receiving an indication that the selectable interactive element was selected, wherein the selection is associated with an additional social media profile, and wherein the additional social media profile corresponds to a requesting device;
determining a number of followers or friends of the social media profile when the interactive element is selected;
evaluating a characteristic of the additional social media profile;
determining whether to execute the service for use by the additional social media profile, wherein determining includes evaluating whether the social media profile and the additional social media profile share the characteristic; and
facilitating a connection between a destination device and the requesting device, wherein the destination device is associated with an agent available for communication, wherein the destination device is selected based on the number of followers or friends of the social media profile, and wherein when the social media profile and the additional social media profile share the characteristic, the service is executed for use by the additional social media profile.
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Accused Products
Abstract
Described are computer-based methods and apparatuses, including computer program products, for authenticating user service requests from a social networking site. Data representing a selected message and an originator of the selected message is stored. Data representing a reply to the originator of the selected message is transmitted for posting at the social networking server, the reply including data that causes transmission of a service request to the server when actuated. Data representing the service request and a sender of the service request is received. Data representing a user profile of the sender of the service request is retrieved from the social networking server. One or more attributes of the user profile of the sender are compared against one or more attributes of the stored data representing the originator of the selected message in order to verify the one or more attributes of the user profile.
583 Citations
25 Claims
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1. A system, comprising:
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one or more data processors; and a non-transitory computer-readable storage medium containing instructions which when executed on the one or more data processors, cause the one or more data processors to perform operations including; detecting a keyword included in a social media message, wherein the social media message originated from a social media profile, and wherein the social media profile is associated with an originator device; transmitting a message communication when the keyword is detected, wherein the message communication includes a selectable interactive element that is associated with a service, wherein the service is initially configured for use by only the social media profile, and wherein the message communication is viewable to one or more additional social media profiles; receiving an indication that the selectable interactive element was selected, wherein the selection is associated with an additional social media profile, and wherein the additional social media profile corresponds to a requesting device; determining a number of followers or friends of the social media profile when the interactive element is selected; evaluating a characteristic of the additional social media profile; determining whether to execute the service for use by the additional social media profile, wherein determining includes evaluating whether the social media profile and the additional social media profile share the characteristic; and facilitating a connection between a destination device and the requesting device, wherein the destination device is associated with an agent available for communication, wherein the destination device is selected based on the number of followers or friends of the social media profile, and wherein when the social media profile and the additional social media profile share the characteristic, the service is executed for use by the additional social media profile. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 25)
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9. A computer-implemented method, comprising:
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detecting a keyword included in a social media message, wherein the social media message originated from a social media profile, and wherein the social media profile is associated with an originator device; transmitting a message communication when the keyword is detected, wherein the message communication includes a selectable interactive element that is associated with a service, wherein the service is initially configured for use by only the social media profile, and wherein the message communication is viewable to one or more additional social media profiles; receiving an indication that the selectable interactive element was selected, wherein the selection is associated with an additional social media profile, and wherein the additional social media profile corresponds to a requesting device; determining a number of followers or friends of the social media profile when the interactive element is selected; evaluating a characteristic of the additional social media profile; determining whether to execute the service for use by the additional social media profile, wherein determining includes evaluating whether the social media profile and the additional social media profile share the characteristic; and facilitating a connection between a destination device and the requesting device, wherein the destination device is associated with an agent available for communication, wherein the destination device is selected based on the number of followers or friends of the social media profile, and wherein when the social media profile and the additional social media profile share the characteristic, the service is executed for use by the additional social media profile. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer-program product tangibly embodied in a non-transitory machine-readable storage medium, including instructions configured to cause a data processing apparatus to perform operations including:
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detecting a keyword included in a social media message, wherein the social media message originated from a social media profile, and wherein the social media profile is associated with an originator device; transmitting a message communication when the keyword is detected, wherein the message communication includes a selectable interactive element that is associated with a service, wherein the service is initially configured for use by only the social media profile, and wherein the message communication is viewable to one or more additional social media profiles; receiving an indication that the selectable interactive element was selected, wherein the selection is associated with an additional social media profile, and wherein the additional social media profile corresponds to a requesting device; determining a number of followers or friends of the social media profile when the interactive element is selected; evaluating a characteristic of the additional social media profile; determining whether to execute the service for use by the additional social media profile, wherein determining includes evaluating whether the social media profile and the additional social media profile share the characteristic; and facilitating a connection between a destination device and the requesting device, wherein the destination device is associated with an agent available for communication, wherein the destination device is selected based on the number of followers or friends of the social media profile, and wherein when the social media profile and the additional social media profile share the characteristic, the service is executed for use by the additional social media profile. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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Specification